Business Solutions Director

Ryan Specialty, LLC; Chicago (IL); On-site; USD 142,000 - 177,000; Full time

Benefits offered by this job

Bonuses

Comprehensive benefits package

Paid time off

Parental leave

Mental health services

Job summary

Ryan Specialty, LLC is seeking a Business Solutions Director to define the roadmap for technology and operations workstreams. You will report to executive leadership while driving granular, rollout-ready initiatives that improve efficiency, usability and flexibility across the organization.

The role requires senior leadership and deep insurance industry knowledge to align programs with business success metrics and budgets, while collaborating with management, partners and vendors.

Qualifications

• Bachelor's degree required with 10+ years post-graduate experience in the P&C insurance industry or technology serving the industry.
• Proven leadership with ability to drive cross-functional initiatives.
• Strong knowledge of insurance systems and software development processes.

Responsibilities

• Define high-level goals for each program and embed roadmaps across teams.
• Plan and monitor programs through stage gates with on-time, in-budget delivery.
• Partner with stakeholders and vendors to identify optimal, efficient solutions.

Skills

Leadership

Strategic planning

Cross-functional collaboration

Stakeholder management

Communication skills

Education

Bachelor's degree in business or technology field

Job description

Position Summary

RT Specialty, a division of Ryan Specialty, is a leading wholesale distributor of specialty insurance products and services. Our experienced brokers are specialized in property, casualty, professional lines, transportation and workers’ compensation, providing creative solutions to retail brokerage firms. We define ourselves through our superior execution on behalf of our clients, which has established us as a leader in the industry. The Business Solutions Director is a key function for RT Specialty, maintaining the overall goals and vision of their workstream as it pertains to technology and operational strategy. The Business Solutions Director will set the roadmap for the year while also demonstrating ability to quickly change as outside factors arise. The Business Solutions Director will consistently drive ideas forward while creatively push the boundaries on solutions, keeping in mind increased efficiency, ease of use, and flexibility as key factors for success. This role will demonstrate the ability to report to key stakeholders at an executive leadership level, while also getting into a granular level to ensure successful rollouts.

Essential Functions

• Build and maintain overall strategic goals and vision for the workstreams you own.
• Work with other RT team members to embed your workstream’s roadmap into all other appropriate roadmaps.
• Build roadmap during annual budgeting process and maintain throughout the year.
• Work closely with project management and technology to break down programs into phased projects.
• Define high-level goals associated with each program.
• Building close relationships with stakeholders, collaborate and advocate on their behalf.
• Create Project Charter and/or RACI.
• Gather high-level requirements for projects in assessment/discovery.
• Work closely with program management to ensure projects are ready to move through each stage gate and a consistent flow of projects are ready to be completed.
• Plan, monitor and analyze key metrics to ensure project deliverables are aligned with business success goals, are on time and are within budget.
• Work hand-in-hand with OCM team to ensure successful rollout and ongoing usage.
• Draw on your close relationships with management, external partners, and vendors to accurately identify problems, provide optimal solutions and suggestions for improving efficiency and productivity within their teams.
• Act as a product evangelist to build awareness, understanding and adoption of solutions.
• Develop and monitor usage KPIs
• Prepare and create CBA and other financial documents.
• Prepare and create executive-level presentations for programs and projects within your workstream
• Share knowledge, coach and develop staff to strengthen understanding of solution and process best practices and stay current on industry trends
• Manage internal and external resources ensuring the highest standards of service are provided to the business.
• Stay current on market trends to suggest new solutions to business stakeholders

Education / Experience / Skills

• Bachelor's degree in business or technology field
• Minimum 10 years post-graduate experience in the P&C insurance industry or with a technology company serving the industry
• Proven track record of high-impact successes as a leader within insurance organizations or technology firms
• Strong domain expertise in insurance systems coupled with a deep knowledge of business applications software development processes
• High sense of urgency and entrepreneurial work ethic required to drive business outcomes
• Outstanding intellect, drive and interpersonal skills are paramount
• Ability to address cross-functional and cross-organizational issues independently
• Project management skills such as defining scope, maintaining project plans, and driving project teams desirable
• Able to cultivate interpersonal client, partner, co-worker, and executive relationships

Ryan Specialty is an Equal Opportunity Employer. We are committed to building and sustaining a diverse workforce throughout the organization. Our vision is an inclusive and equitable workplace where all employees are valued for and evaluated on their performance and contributions. Differences in race, creed, color, religious beliefs, physical or mental capabilities, gender identity or expression, sexual orientation, and many other characteristics bring together varied perspectives and add value to the service we provide our clients, trading partners, and communities. This policy extends to all aspects of our employment practices, including but not limited to, recruiting, hiring, discipline, firing, promoting, transferring, compensation, benefits, training, leaves of absence, and other terms, conditions, and benefits of employment.

How We Support Our Teammates

Ryan Specialty seeks to offer our employees a comprehensive and best-in-class benefits package that helps them — and their family members — achieve their physical, financial, and emotional well-being goals. In addition to paid time off for company holidays, vacation, sick and personal days, Ryan offers paid parental leave, mental health services and more.

The target salary range for this position is $141,600.00 - $177,000.00 annually.

Full-time roles are eligible for bonuses and benefits.

For additional information on Ryan Specialty Total Rewards, visit our website https://benefits.ryansg.com/.

We provide individuals with disabilities reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment in accordance with applicable law.

Please contact us to request an accommodation at [e-mail]

The above is intended to describe this job's general requirements. It is not to be construed as an exhaustive statement of duties, responsibilities, or physical requirements. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

A multi-time winner of Newsweek’s Most Loved Workplaces and Insurance Business’s Top Insurance Employers, Ryan Specialty is home to some of the brightest talent in the insurance industry. Join our team and help provide innovative solutions for insurance brokers, agents and carriers.

Ryan Specialty, LLC and its affiliates (“Ryan Specialty”) do not accept unsolicited resumes or candidate profiles submitted by any staffing agencies, placement services or professional recruiters (“Agencies”), including any submissions made through our website or to email accounts of Ryan Specialty employees. Agencies must be registered in Ryan Specialty’s agency portal and have a fully executed contract for service between the Agency. Agency fee agreements will only be valid if provided in such fully executed contract between the Agency and the Agency. Any unsolicited resume or candidate profile received from an Agency without prior approval from Ryan Specialty’s HR department and in compliance with Ryan Specialty’s candidate submission process shall be considered unsolicited, gratuitous and property of Ryan Specialty for recruiting purposes and, as such, is not subject to payment of any Agency fees.