Associate Broker

Ryan Specialty; United States; Remote; USD 80,000 - 100,000; Full time

Job summary

RT Specialty, a division of Ryan Specialty, is seeking a detail-oriented Associate Broker to support the Broker in client service, policy administration, and underwriting activities. This role emphasizes accuracy, responsiveness, and proactive communication with clients, carriers, and trading partners.

The Associate Broker will manage endorsements, renewals, and servicing transactions while maintaining high accuracy and thorough documentation.

Qualifications

• 2+ years of commercial insurance experience in wholesale brokerage, retail brokerage, underwriting, account management, client service, or a related insurance role.
• Working knowledge of commercial insurance coverages and policy structure.
• Strong organizational skills with exceptional attention to detail.
• Demonstrated ability to manage multiple priorities while maintaining accuracy.
• Excellent verbal and written communication skills.
• Comfortable speaking directly with clients, underwriters, and business partners by phone and video.
• Strong critical-thinking and problem-solving abilities.
• Ability to exercise sound judgment and make thoughtful business decisions.
• Proficiency with Microsoft Office and agency management systems.

Responsibilities

• Serve as a primary point of contact for clients, carriers, and trading partners regarding policy servicing needs.
• Professionally communicate with clients and underwriters via phone, email, and virtual meetings to gather information, resolve issues, and ensure timely follow-up.
• Participate in client meetings, renewal strategy discussions, and carrier calls alongside the Broker, with the expectation of gradually assuming greater ownership and independence.
• Build productive working relationships that promote trust, responsiveness, and long-term retention.
• Manage endorsements, policy changes, certificates, audits, cancellations, reinstatements, renewals, and other servicing transactions while maintaining a high standard of accuracy.
• Review requests thoroughly before processing to ensure information is complete, coverage implications are understood, and appropriate approvals have been obtained.
• Exercise sound judgment by identifying potential issues, inconsistencies, or coverage concerns and escalating when necessary.
• Maintain organized and accurate documentation across all files and systems.
• Prepare accurate and comprehensive submissions for underwriters.
• Review renewal and new business opportunities to identify missing information, exposure concerns, coverage gaps, and potential marketing strategies.
• Assist with quoting, binding, and placement activities.
• Analyze coverage terms, conditions, exclusions, and endorsements to ensure alignment with client needs.
• Work closely with underwriters to obtain competitive coverage solutions and timely responses.
• Conduct detailed reviews of policies, endorsements, binders, invoices, and related documentation to ensure accuracy and completeness.
• Minimize E&O exposure by maintaining strong attention to detail and adherence to established procedures.
• Verify that transactions, policy changes, and coverage requests are appropriately documented and executed.
• Identify process improvement opportunities that enhance efficiency while maintaining quality standards.
• Track outstanding items and proactively follow up with clients, carriers, and internal stakeholders.
• Assist with invoicing activities, premium reconciliation, and operational workflow management.
• Effectively prioritize competing deadlines in a fast-paced environment.
• Take ownership of assigned responsibilities and consistently deliver reliable results with limited supervision.

Skills

Commercial insurance experience

Client service

Underwriting support

Communication skills

Microsoft Office

Education

Bachelor's degree in Business, Risk Management, Insurance, Finance, or related field

Tools

Agency management systems

Microsoft Office

Job description

RT Specialty, a division of Ryan Specialty, is a leading wholesale distributor of specialty insurance products and services. Our experienced brokers are specialized in property, casualty, professional lines, transportation and workers’ compensation, providing creative solutions to retail brokerage firms. We define ourselves through our superior execution on behalf of our clients, which has established us as a leader in the industry.

Position Summary

We are seeking a detail-oriented, service-focused Associate Broker to serve as a trusted partner directly to the Broker. This individual will play a critical role in managing day-to-day client service, marketing, policy administration, and underwriting activities while helping ensure accuracy, responsiveness, and exceptional client outcomes. This is not simply a transactional processing role. The ideal candidate will demonstrate strong insurance knowledge, sound judgment, and a willingness to ask questions, challenge assumptions, and thoughtfully evaluate requests before taking action. Success in this position requires someone who is dependable, proactive, intellectually curious, and capable of balancing multiple priorities with a high degree of accuracy. The Associate Broker will work closely with the Broker on client and carrier interactions while developing the skills and confidence to independently manage responsibilities over time.

What will your job entail?

Client & Underwriter Relationship Management

• Serve as a primary point of contact for clients, carriers, and trading partners regarding policy servicing needs.


• Professionally communicate with clients and underwriters via phone, email, and virtual meetings to gather information, resolve issues, and ensure timely follow-up.


• Participate in client meetings, renewal strategy discussions, and carrier calls alongside the Broker, with the expectation of gradually assuming greater ownership and independence.


• Build productive working relationships that promote trust, responsiveness, and long-term retention.

Policy Servicing & Account Management

• Manage endorsements, policy changes, certificates, audits, cancellations, reinstatements, renewals, and other servicing transactions while maintaining a high standard of accuracy.


• Review requests thoroughly before processing to ensure information is complete, coverage implications are understood, and appropriate approvals have been obtained.


• Exercise sound judgment by identifying potential issues, inconsistencies, or coverage concerns and escalating when necessary.


• Maintain organized and accurate documentation across all files and systems.

Marketing & Underwriting Support

• Prepare accurate and comprehensive submissions for underwriters.


• Review renewal and new business opportunities to identify missing information, exposure concerns, coverage gaps, and potential marketing strategies.


• Assist with quoting, binding, and placement activities.


• Analyze coverage terms, conditions, exclusions, and endorsements to ensure alignment with client needs.


• Work closely with underwriters to obtain competitive coverage solutions and timely responses.

Quality Control & Risk Management

• Conduct detailed reviews of policies, endorsements, binders, invoices, and related documentation to ensure accuracy and completeness.


• Minimize E&O exposure by maintaining strong attention to detail and adherence to established procedures.


• Verify that transactions, policy changes, and coverage requests are appropriately documented and executed.


• Identify process improvement opportunities that enhance efficiency while maintaining quality standards.

Operational Excellence

• Track outstanding items and proactively follow up with clients, carriers, and internal stakeholders.


• Assist with invoicing activities, premium reconciliation, and operational workflow management.


• Effectively prioritize competing deadlines in a fast-paced environment.


• Take ownership of assigned responsibilities and consistently deliver reliable results with limited supervision.

Qualifications Required

• 2+ years of commercial insurance experience in wholesale brokerage, retail brokerage, underwriting, account management, client service, or a related insurance role.


• Working knowledge of commercial insurance coverages and policy structure.


• Strong organizational skills with exceptional attention to detail.


• Demonstrated ability to manage multiple priorities while maintaining accuracy.


• Excellent verbal and written communication skills.


• Comfortable speaking directly with clients, underwriters, and business partners by phone and video.


• Strong critical-thinking and problem-solving abilities.


• Ability to exercise sound judgment and make thoughtful business decisions.


• Proficiency with Microsoft Office and agency management systems.

Preferred

• Wholesale brokerage, MGA, MGU, or underwriting experience.


• Experience reviewing and analyzing coverage forms, endorsements, and policy language.


• Property & Casualty license or ability to obtain.


• Bachelor's degree in Business, Risk Management, Insurance, Finance, or related field.


• Professional designations such as CPCU, CIC, CISR, ARM, or progress toward obtaining industry certifications.

What Success Looks Like

Becomes a trusted extension of the Broker and significantly reduces administrative burden. Demonstrates initiative by asking "why" and understanding the purpose and impact of requests before processing them. Consistently delivers accurate work with minimal errors. Develops the confidence and technical expertise to independently manage client and carrier interactions. Builds strong relationships through responsiveness, professionalism, and exceptional service. Takes ownership of outcomes rather than simply completing tasks. Continues expanding insurance knowledge and demonstrates ambition to grow into a Producer, Broker, or leadership track role.

Ryan Specialty is an Equal Opportunity Employer. We are committed to building and sustaining a diverse workforce throughout the organization. Our vision is an inclusive and equitable workplace where all employees are valued for and evaluated on their performance and contributions. Differences in race, creed, color, religious beliefs, physical or mental capabilities, gender identity or expression, sexual orientation, and many other characteristics bring together varied perspectives and add value to the service we provide our clients, trading partners, and communities. This policy extends to all aspects of our employment practices, including but not limited to, recruiting, hiring, discipline, firing, promoting, transferring, compensation, benefits, training, leaves of absence, and other terms, conditions, and benefits of employment.

How We Support Our Teammates

Ryan Specialty seeks to offer our employees a comprehensive and best-in-class benefits package that helps them — and their family members — achieve their physical, financial, and emotional well-being goals. In addition to paid time off for company holidays, vacation, sick and personal days, Ryan offers paid parental leave, mental health services and more.

The target salary range for this position is $80,000.00 - $100,000.00 annually.

The wage range for this role considers many factors, such as training, transferable skills, work experience, licensure and certification, business needs, and market demands.

Full-time roles are eligible for bonuses and benefits.

For additional information on Ryan Specialty Total Rewards, visit our website https://benefits.ryansg.com/.

We provide individuals with disabilities reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment in accordance with applicable law.

Please contact us to request an accommodation at [e-mail]

The above is intended to describe this job's general requirements. It is not to be construed as an exhaustive statement of duties, responsibilities, or physical requirements. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

A multi-time winner of Newsweek’s Most Loved Workplaces and Insurance Business’s Top Insurance Employers, Ryan Specialty is home to some of the brightest talent in the insurance industry. Join our team and help provide innovative solutions for insurance brokers, agents and carriers.

Ryan Specialty, LLC and its affiliates (“Ryan Specialty”) do not accept unsolicited resumes or candidate profiles submitted by any staffing agencies, placement services or professional recruiters (“Agencies”), including any submissions made through our website or to email accounts of Ryan Specialty employees. Agencies must be registered in Ryan Specialty’s agency portal and have a fully executed contract for service between the Agency and the Agency. Agency fee agreements will only be valid if provided in such fully executed contract between the Agency. Any unsolicited resume or candidate profile received from an Agency without prior approval from Ryan Specialty’s HR department and in compliance with Ryan Specialty’s candidate submission process shall be considered unsolicited, gratuitous and property of Ryan Specialty for recruiting purposes and, as such, is not subject to payment of any Agency fees.