Business Solutions Director

ryansg; Chicago (IL); On-site; USD 120,000 - 190,000; Full time

Job summary

RT Specialty is seeking a Business Solutions Director in Chicago to drive technology and operational strategy. You will set annual roadmaps, partner with program management, and report progress to executives while ensuring pragmatic rollouts across workstreams.

The role emphasizes driving efficiency, user-friendly solutions, and adaptability, with a proven track record in insurance or tech leadership guiding decision-making.

Qualifications

• Bachelor's degree in business or technology field.
• Minimum 10 years post-graduate experience in the P&C insurance industry or with a technology company serving the industry.
• Proven track record of high-impact leadership within insurance organizations or technology firms.
• Strong domain expertise in insurance systems and business applications software development processes.
• High sense of urgency and entrepreneurial work ethic to drive outcomes.
• Outstanding intellect, drive and interpersonal skills.

Responsibilities

• Build and maintain overall strategic goals and vision for the workstreams you own, aligning to RT's roadmaps.
• Build roadmap during annual budgeting and maintain throughout the year with project phasing.
• Develop close stakeholder relationships and advocate on their behalf.
• Create project charters and high-level requirements for discovery.
• Work with program management to ensure stage gates and project flow.

Skills

P&C insurance experience

Technology leadership

Project management

Stakeholder management

Executive communication

Education

Bachelor's degree in business or technology field

Job description

RT Specialty, a division of Ryan Specialty, is a leading wholesale distributor of specialty insurance products and services. Our experienced brokers are specialized in property, casualty, professional lines, transportation and workers' compensation, providing creative solutions to retail brokerage firms. We define ourselves through our superior execution on behalf of our clients, which has established us as a leader in the industry.

Position Summary

The Business Solutions Director is a key function for RT Specialty, maintaining the overall goals and vision of their workstream as it pertains to technology and operational strategy. The Business Solutions Director will set the roadmap for the year while also demonstrating ability to quickly change as outside factors arise. The Business Solutions Director will consistently drive ideas forward while creatively push the boundaries on solutions, keeping in mind increased efficiency, ease of use, and flexibility as key factors for success. This role will demonstrate the ability to report to key stakeholders at an executive leadership level, while also getting into a granular level to ensure successful rollouts.

What will your job entail?

Essential Functions:

• Build and maintain overall strategic goals and vision for the workstreams you own. Work with other RT team members to embed your workstream's roadmap into all other appropriate roadmaps.
• Build roadmap during annual budgeting process and maintain throughout the year. Work closely with project management and technology to break down programs into phased projects. Define high-level goals associated with each program.
• Building close relationships with stakeholders, collaborate and advocate on their behalf.
• Create Project Charter and/or RACI. Gather high-level requirements for projects in assessment/discovery.
• Work closely with program management to ensure projects are ready to move through each stage gate and a consistent flow of projects are ready to be completed.
• Plan, monitor and analyze key metrics to ensure project deliverables are aligned with business success goals, are on time and are within budget. Work hand-in-hand with OCM team to ensure successful rollout and ongoing usage.
• Draw on your close relationships with management, external partners, and vendors to accurately identify problems, provide optimal solutions and suggestions for improving efficiency and productivity within their teams.
• Act as a product evangelist to build awareness, understanding and adoption of solutions. Develop and monitor usage KPIs
• Prepare and create CBA and other financial documents. Prepare and create executive-level presentations for programs and projects within your workstream.
• Share knowledge, coach and develop staff to strengthen understanding of solution and process best practices and stay current on industry trends.
• Manage internal and external resources ensuring the highest standards of service are provided to the business.
• Stay current on market trends to suggest new solutions to business stakeholders.

Education/Experience/Skills

• Bachelor's degree in business or technology field
• Minimum 10 years post-graduate experience in the P&C insurance industry or with a technology company serving the industry
• Proven track record of high-impact successes as a leader within insurance organizations or technology firms
• Strong domain expertise in insurance systems coupled with a deep knowledge of business applications software development processes
• High sense of urgency and entrepreneurial work ethic required to drive business outcomes
• Outstanding intellect, drive and interpersonal skills are paramount
• Ability to address cross-functional and cross-organizational issues independently
• Project management skills such as defining scope, maintaining project plans, and driving project teams desirable
• Able to cultivate interpersonal client, partner, co-worker, and executive relationships

Ryan Specialty is an Equal Opportunity Employer. We are committed to building and sustaining a diverse workforce throughout the organization. Our vision is an inclusive and equitable workplace where all employees are valued for and evaluated on their performance and contributions. Differences in race, creed, color, religious beliefs, physical or mental capabilities, gender identity or expression, sexual orientation, and many other characteristics bring together varied perspectives and add value to the service we provide our clients, trading partners, and communities. This policy extends to all aspects of our employment practices, including but not limited to, recruiting, hiring, discipline, firing, promoting, transferring, compensation, benefits, training, leaves of absence, and other terms, conditions, and benefits of employment.

How We Support Our Teammates

Ryan Specialty seeks to offer our employees a comprehensive and best-in-class benefits package that helps them - and their family members - achieve their physical, financial, and emotional well-being go