Business Solutions Analyst, Marketing (Onsite)

005 Southwest Business Corporation; United States; Presencial; USD 120.000 - 170.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive compensation

Work/Life balance

Mentor Program

Career growth opportunities

Continued education and certifications

Wellness program

401(k) retirement plan

Descripción de la vacante

SWBC is seeking a strategic leader to own and optimize the organization's marketing technology ecosystem, including the website, CRM, and CMS platforms. This role emphasizes governance, security, scalability, and growth within a regulated environment.

You will bridge Marketing and IT, translate business goals into technical solutions, and drive high-impact initiatives that enhance customer experiences and operational efficiency.

Formación

• Bachelor's degree or equivalent in IT/Marketing/business.
• 5+ years in marketing technology enablement or IT roles.
• Experience in enterprise CRM (Salesforce) and CMS platforms.
• Strong governance, security and compliance knowledge.
• Ability to map user journeys and data flows for objectives.

Responsabilidades

• Own digital marketing platforms, including CRM and CMS environments.
• Establish, enforce governance, security, compliance, and guardrails.
• Protect integrity, security, and performance of digital infrastructure.
• Act as liaison between Marketing and technical teams.
• Translate business requirements into secure, scalable solutions.
• Communicate technical concepts to non-technical stakeholders.
• Lead initiatives from discovery through UAT and launch.
• Manage timelines, stakeholder alignment, testing, deployment.
• Design structured workflows and intake processes.
• Ensure campaigns are executed securely and efficiently.
• Evaluate requests to reduce risk and platform vulnerabilities.
• Align platform capabilities with business objectives and strategy.
• Triage recommendations for improvements and efficiency.

Conocimientos

Platform governance

CRM systems

CMS environments

Security & compliance

Stakeholder management

Strategic planning

Platform management

Educación

Bachelor's degree in IT/Business/Marketing or related field

Herramientas

Salesforce

CMS platforms

Descripción del empleo

SWBC is seeking a talented individual to provide strategic oversight and ownership of the organization's marketing technology ecosystem, including the corporate website, CRM platform, and related digital marketing technologies. This role ensures platforms are secure, compliant, scalable, and optimized for growth while enabling the marketing team to execute campaigns efficiently within a regulated environment. The analyst establishes governance standards, safeguards digital infrastructure, and translates business objectives into practical technical solutions.

Why you'll love this role:

This is a unique opportunity to shape the future of the organization's marketing technology ecosystem while working at the intersection of strategy, technology, analytics, and digital innovation. You'll serve as a trusted advisor to marketing leaders and business stakeholders, leading high-impact initiatives that enhance customer experiences, improve operational efficiency, and drive business growth. The role offers a balance of hands‑on platform ownership and strategic planning, empowering you to influence governance standards, improve processes, and enable scalable marketing execution across the organization.

Essential duties include the following:

• Serve as the subject matter expert and primary owner of digital marketing platforms, including CRM and CMS environments.
• Establish, maintain, and enforce platform governance, security standards, compliance requirements, and operational guardrails.
• Protect the integrity, security, and performance of the organization's digital infrastructure.
• Act as the primary liaison between Marketing and technical teams.
• Translate business requirements into actionable, secure, and scalable technical solutions.
• Communicate technical concepts in business-friendly language to stakeholders.
• Lead digital initiatives, platform enhancements, CRM projects, and website updates from discovery through UAT and launch.
• Manage implementation timelines, stakeholder alignment, testing, and deployment activities.
• Design and maintain structured workflows and intake processes.
• Establish standards that enable marketing teams to execute campaigns efficiently and securely.
• Evaluate requests and manage scope to reduce risk and prevent platform vulnerabilities.
• Ensure digital platforms are architected to effectively capture, route, and protect data required for campaign analytics and revenue reporting.
• Partner with department leadership to align platform capabilities with business objectives and long‑term digital strategy.
• Triage recommendations on platform improvements, governance practices, and operational efficiencies.
• Perform other duties and responsibilities as assigned.

Serious candidates will possess the minimum qualifications:

• Bachelor's degree in Information Technology, Business Administration, Marketing, Data Analytics, or a related field, or equivalent combination of education and relevant experience.
• Minimum of five (5) years of experience in marketing technology enablement, information technology, system administration, platform management, or a related discipline.
• Experience administering enterprise digital platforms, including CRM ecosystems (Salesforce preferred) and Content Management Systems.
• Strong understanding of system architecture, platform governance, security protocols, and compliance requirements.
• Experience mapping user journeys, business processes, and data flows to support organizational objectives.
• Ability to balance business needs with technical constraints while maintaining system integrity.
• Strong communication, stakeholder management, and relationship‑building skills.
• Confidence and judgment to challenge requests that may compromise compliance, security, brand standards, or platform stability.
• Strategic mindset with a focus on scalability, operational efficiency, and business outcomes.

SWBC offers*:

• Competitive overall compensation package
• Work/Life balance
• Employee engagement activities and recognition awards
• Years of Service awards
• Career enhancement and growth opportunities
• Leadership Academy and Mentor Program
• Continuing education and career certifications
• Variety of healthcare coverage options
• Traditional and Roth 401(k) retirement plans
• Lucrative Wellness Program

*Based upon employee eligibility

Additional Information:

SWBC is a Substance‑Free Workplace and requires pre‑employment drug testing. Please note, SWBC does not hire tobacco users as allowed by law.

To learn more about SWBC, visit our website at www.SWBC.com. Join Our Team Great People. Great Company. Great Place to Work.

SWBC is a diversified financial services company providing insurance, mortgage, and investment services to financial institutions, businesses, and individuals.

Headquartered in San Antonio, Texas, SWBC employs 2,400 people nationwide.

At SWBC, you are not just an employee number, but a vital team member; each employee stands out and has the ability to make a direct impact at SWBC.

We're looking for the brightest and most creative to help introduce new solutions to new problems identified in the market and improve how our existing solutions can better help our users.

SWBC is a big proponent of nurturing the entrepreneurial spirit through mentorship, continuing education, internal career growth opportunities and having a platform to make meaningful changes come to life.