Business Services Supervisor

Goodwill Industries of South Florida; Miami (FL); On-site; USD 55,000 - 75,000; Full time

Job summary

Goodwill Industries of South Florida is seeking a Business Services Supervisor to partner with the Placement Manager. The role plans, organizes, and supervises the job placement and supported employment department, and provides training to Business Services Specialists.

You will oversee daily operations, recruit and develop staff, ensure accurate eligibility determinations, manage case management and placement services, coordinate meetings with prospective employers, and report on program

Job description

Summary

The Business Services Supervisor works with the Placement Manager and is responsible for the planning, organization, administration, and supervision of the activities and functions of the job placement and supported employment department. This position provides training and supervision to Business Services Specialists.

Essential Duties and Responsibilities

• Oversees the day-to-day operations of the job placement and supported employment department.
• Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws.
• Responsible for interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding, developing, and disciplining employees; addressing complaints and resolving problems; assisting with Leave of Absence coordination when applicable.
• Ensure staff accurately review documentation to determine each participant’s program eligibility.
• Oversee staff as they provide case management, counseling, crisis intervention, and placement services.
• Conduct monthly case staffing to ensure ongoing progress is being made on the participant’s case plan goals.
• Engages regularly with program funders to ensure all programming requirements are being met.
• Coordinates meetings with prospective employers for potential participant placement.
• Monitors all program authorizations for billing purposes and ensures that all required monthly reports, program plans are completed as required.
• Manages records of department services and submits periodic reports on the status of programs.
• Responsible for the submission of placement follow-up, satisfaction survey, and compliance requirements.
• Comply with agency’s policy and procedures and Commission on Accreditation of Rehabilitation Facilities standards.
• Performs other duties as assigned.