Business Services Specialist

SERCO OF TEXAS - HEART OF TEXAS; Waco (TX); On-site; USD 40,000 - 60,000; Full time

Job summary

SERCO OF TEXAS - HEART OF TEXAS seeks a Business Services Representative to connect employers with job seekers and promote workforce program services in the Waco area. You will handle outreach, employer engagement, job posting assistance, and candidate recruitment to exceed performance goals.

Responsibilities include coordinating with state labor programs, maintaining data in WorkInTexas.com, and delivering excellent service to business customers and center participants.

Qualifications

• Experience in business development or employer relations.
• Excellent communication and interpersonal skills.
• Strong organizational skills and ability to manage multiple tasks.
• Familiarity with employment services and local job market.
• Proficient in data management, analysis, and reporting.
• Customer-focused with a track record of meeting targets.
• Bilingual English/Spanish is a plus but not required.

Responsibilities

• Outreach to employers and engage with local businesses.
• Market Center services to create job opportunities and placements.
• Assist employers with posting jobs and crafting descriptions.
• Recruit candidates and coordinate with state job programs.
• Maintain records in WorkInTexas.com and monitor progress toward goals.

Skills

Business development

Employer relations

Sales

Communication

Organizational skills

Data management

Customer focus

Spanish bilingual (beneficial)

Education

Bachelor's degree in Business/Related

60 college hours + 3 years experience or high school + 5 years

Tools

WorkInTexas

CRM systems

Job description

SUMMARY:

The Business Services Representative (BSR) establishes linkages with employers and local businesses, markets the Center services to employers to create job opportunities and job placements for Center participants. The BSR plays a pivotal role in connecting employers with job seekers and promoting the resources and services of our workforce programs. They are bridge between employers and job seekers, ensuring that the right candidates are matched with the right employment opportunities. Responsibilities will encompass outreach, employer engagement, job posting assistance, candidate recruitment, and exceeding performance goals set by the Business Services Manager or Project Director.

DUTIES AND RESPONSIBILITIES

1. Adheres to the mission of SERCO.
2. Conducts outreach and job search workshops for customers and community civic groups.
3. Work closely with candidates to ensure they are well-prepared for interviews and possess the necessary skills for the positions.
4. Collaborate with the state labor exchange program to identify and recruit qualified candidates for available job positions.
5. Assist employers in creating and posting job openings on the state database of job seekers, ensuring accurate and compelling job descriptions.
6. Job Posting and Candidate Recruitment:
7. Solicit and/or identify customized training opportunities for business and employment opportunities for job seekers customers including On The Job Training, Subsidized Worksite Agreements and Unsubsidized employment as state funded grants such as Skills Development funds
8. Provide WorkinTexas.com training to employers
9. Coordinates job fairs, hiring events and other employer related event for all workforce areas
10. Act as the primary point of contact for new and existing business customers, providing exceptional service and support.
11. Present the benefits of our workforce programs and services to employers, highlighting how they can access qualified candidates to meet their staffing needs.
12. Conduct proactive outreach to local employers, building and maintaining relationships to understand their hiring needs and employment opportunities.
13. Employer Outreach and Engagement:

1. Maintain detailed records of employer interactions, services provided, and outcomes achieved.
2. Ensure accurate and up-to-date information is entered into the WorkInTexas.com database for both employers and candidates.
3. Data Integrity and Documentation:

Tailor program offerings to meet specific employer needs and advocate for workforce solutions that drive positive outcomes.

1. Effectively market and promote our workforce programs, emphasizing the value they bring to local businesses and the community.
2. 6. Resource Marketing:
3. Serve as a liaison between employers, job seekers, and workforce development programs to facilitate seamless communication and cooperation.
4. Collaborate in a professional and respectful manner with partners, stakeholders, and community organizations to maximize the effectiveness of workforce services.
5. Stakeholder Collaboration:
6. Enter data in Workintexas.com to accurately reflect activities within required timeframe
7. Monitor and track progress towards goals, using data and metrics to measure success and identify areas for improvement.
8. Provided qualifying Employer Workforce Assistance services to employers that will positively affect State performance measure targets
9. Exceed goals and targets established by the Business Services Manager or Project Director, consistently striving to enhance employer engagement and job placements.
10. Goal Achievement and Accountability:
11. Exceed goals and targets established by the Business Services Manager or Project Director, consistently striving to enhance employer engagement and job placements.
12. Provided qualifying Employer Workforce Assistance services to employers that will positively affect State performance measure targets
13. Monitor and track progress towards goals, using data and metrics to measure success and identify areas for improvement.
14. Enter data in Workintexas.com to accurately reflect activities within required timeframe
15. Stakeholder Collaboration:
16. Collaborate in a professional and respectful manner with partners, stakeholders, and community organizations to maximize the effectiveness of workforce services.
17. Serve as a liaison between employers, job seekers, and workforce development programs to facilitate seamless communication and cooperation.
18. Resource Marketing:
19. Effectively market and promote our workforce programs, emphasizing the value they bring to local businesses and the community.
20. Tailor program offerings to meet specific employer needs and advocate for workforce solutions that drive positive outcomes.
21. Data Integrity and Documentation:
22. Ensure accurate and up-to-date information is entered into the WorkInTexas.com database for both employers and candidates.
23. Maintain detailed records of employer interactions, services provided, and outcomes achieved.

SKILLS AND KNOWLEDGE

1. Proven experience in business development, employer relations, or sales, preferably in a workforce development or related context.
2. Excellent communication and interpersonal skills, with the ability to engage and influence a diverse range of stakeholders.
3. Strong organizational skills and the ability to manage multiple tasks and priorities effectively.
4. Familiarity with employment services, workforce programs, and the local job market.
5. Proficiency in data management, analysis, and reporting.
6. Customer-focused mindset with a commitment to exceeding goals and expectations
7. Be a results-driven individual with a passion for connecting employers with qualified candidates and contributing to workforce development initiatives
8. Bilingual (English/Spanish) beneficial; but not required

Education

1. Bachelor's degree in Business, Marketing, Human Resources, or a related field (or equivalent experience).
2. Alternative requirements are a minimum of 60 hours from an accredited college or University and 3 years of relevant experience or graduation from high School/GED and 5 years relevant experience

SPECIAL REQUIREMENTS

• Must possess and provide a valid Texas Driver's License and Automobile Liability Insurance as required by the State of Texas.
• Must have access to reliable transportation in order to make required site visits or trainings

Must have Physical demands and work environment:

The physical demands and work environment characteristics describe here are representative of those that must be met by an employee to successfully perform the essential functions of the job.

• PHYSICAL DEMANDS: While performing duties of the job, employee is occasionally required to stand; walk; sit; for long periods of time. Employee must be able to drive for extended periods of time. Employees must occasionally lift and /or move up to 25 pounds, must be able to set up display area.
• WORK ENVIRONMENT: Fast paced, demanding physically and mentally, will be in constant communications.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required for this job. Duties, responsibilities and activities may change at any time with or without notice.

General sign off: The employee is expected to adhere to all company policies and to act as a role model in the adherence to policies.

I have read and understand this explanation and job description.

I acknowledge that I am employed by G&A Partners and SERCO of Texas and assigned the duties described in this document. I have read the above job description and understand that I am responsible for carrying out the duties described within the job description, as well as additional responsibilities as assigned.

I understand my FLSA classification has been established in accordance with applicable federal and state laws and that I will be paid accordingly. I acknowledge that non-exempt employees will be paid at the overtime rate for any time worked beyond 40 hours in a given work week. I further understand that overtime must be preapproved by my immediate supervisor or a member of the management team. In the interest of maintaining accurate records, I agree to report my actual time worked using the system designated by management.

I understand that my performance will be rated based upon the performance expectations attached as an addendum to the job description. I understand that this document does not represent a written employment contract and does not alter the at-will status of my employment. Either the Company or I have the right to terminate my employment at any time with or without notice.

Equal Opportunity Employer