Business Services Specialist (Business Banking Specialist)

EdFed; Illinois; On-site; USD 55,000 - 75,000; Full time

Job summary

EdFed is seeking a Business Services Specialist to support the development, implementation, and ongoing administration of the Credit Union's Business Services program. You will partner with leadership and cross-functional teams to optimize business deposit, treasury management, and small business lending services, ensuring compliant, member-focused operations.

In the initial phase, you will focus on project execution, readiness, documentation, testing, vendor coordination, and implementation

Qualifications

• Bachelor's degree or higher.
• 2–4 years of experience in banking, credit union operations, business services, lending, treasury management, project coordination, or related financial services.
• Strong analytical, organizational, communication, and problem-solving skills.
• Ability to manage multiple priorities and collaborate across departments.
• Proficiency with Microsoft Office applications and the ability to learn new business systems.

Responsibilities

• Support implementation of business deposit, treasury management, and small business lending products and services.
• Assist with workflow design, procedure development, forms, job aids, and operational documentation.
• Participate in requirements gathering, testing, user acceptance testing, and implementation readiness.
• Coordinate assigned implementation activities with internal departments, vendors, and consultants.
• Support the administration of Business Services products and services.
• Assist with business account servicing, loan processing, documentation, underwriting support, portfolio administration, and treasury management support.
• Maintain accurate operational records and ensure a high level of member service.
• Identify opportunities to improve efficiency, consistency, and member experience.
• Maintain and update procedures and recommend workflow improvements.
• Support change management and operational readiness initiatives.
• Support technology implementations, system enhancements, issue resolution, and vendor relationships.
• Coordinate assigned project tasks and monitor implementation activities.
• Prepare operational reports and monitor business performance metrics.
• Assist with quality reviews and recommend operational improvements.
• Compliance, Risk Management & Business Support

Skills

Strong analytical

Organizational skills

Communication

Problem solving

Multitasking

Education

Bachelor's degree or higher

Tools

Microsoft Office

Job description

Kendall
Kendall
7800 SW 117 Avenue
Miami, FL 331833895, USA

Kendall
Kendall
7800 SW 117 Avenue
Miami, FL 331833895, USA

The Business Services Specialist is responsible for supporting the development, implementation, administration, and continuous enhancement of the Credit Union's Business Services program. This position partners with Business Services leadership and cross-functional teams to help establish, support, and optimize business deposit, treasury management, and small business lending services while ensuring efficient, compliant, and member-focused operations.

During the initial implementation phase, the position focuses on project execution, operational readiness, documentation, testing, vendor coordination, and implementation support. As the Business Services department matures, the role transitions into ongoing operational administration, lending support, treasury management support, reporting, process ownership, and continuous improvement. This position is intentionally designed to evolve alongside the Business Services department, and responsibilities may expand or shift as organizational priorities, technology, products, services, and strategic initiatives evolve.

Duties & Responsibilities

• Support implementation of business deposit, treasury management, and small business lending products and services.


• Assist with workflow design, procedure development, forms, job aids, and operational documentation.


• Participate in requirements gathering, testing, user acceptance testing, and implementation readiness.


• Coordinate assigned implementation activities with internal departments, vendors, and consultants.


• Support the administration of Business Services products and services.


• Assist with business account servicing, loan processing, documentation, underwriting support, portfolio administration, and treasury management support.


• Maintain accurate operational records and ensure a high level of member service.


• Identify opportunities to improve efficiency, consistency, and member experience.


• Maintain and update procedures and recommend workflow improvements.


• Support change management and operational readiness initiatives.


• Support technology implementations, system enhancements, issue resolution, and vendor relationships.


• Coordinate assigned project tasks and monitor implementation activities.


• Prepare operational reports and monitor business performance metrics.


• Assist with quality reviews and recommend operational improvements. Compliance, Risk Management & Business Support


• Support compliance with applicable regulations, policies, and procedures.

Skills

• Strong analytical, organizational, communication, and problem-solving skills.


• Ability to manage multiple priorities and collaborate effectively across departments.


• Proficiency with Microsoft Office applications and the ability to learn new business systems.

Qualifications

Skills

Behaviors

Motivations

Education

Required

Bachelors or better.

Experience

Required

2-4 years:

experience in banking, credit union operations, business services, lending, treasury management, project coordination, or a related financial services role preferred.

Licenses & Certifications

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.