Business Services Consultant

First Community Corporation; Augusta (GA); On-site; USD 65,000 - 95,000; Full time

Job summary

First Community Corporation is seeking a results-driven Business Development Specialist to expand cash management services and consumer and commercial loan relationships. You will serve as the primary ambassador, matching bank products to client needs and driving account growth across existing and new customers.

The role requires strong communication, analytical skills, and the ability to build trust with clients.

Qualifications

• Bachelor's degree or 5+ years of related experience.
• Excellent communication skills, both written and verbal.
• Ability to present to groups and build relationships with clients.
• Strong analytical, math, and problem-solving abilities.
• Detail-oriented, well organized, and proficient with PC tools.

Responsibilities

• Lead business development calls with existing customers and prospect new relationships to grow cash management services and loan portfolios.
• Act as the bank ambassador, matching products to customer needs and driving goal achievement.
• Respond to inquiries about loan and deposit products, rates, and procedures.
• Prepare and present sales proposals, RFPs, and product trainings for clients and prospects.
• Interview loan applicants, gather information, and conduct credit analysis for approvals within authority.
• Negotiate loan structures, terms, and fees with applicants and ensure documentation compliance.
• Identify customer needs and opportunities for new or modified services; communicate requirements to product teams.
• Support CRA reporting and engage in community activities as appropriate.

Skills

Communication skills

Public speaking

Analytical skills

Problem solving

Attention to detail

Organization

Self-motivated

Numerical ability

Education

Bachelor's degree or 5 years related experience

Tools

Microsoft Word

Microsoft Excel

PC proficiency

Job description

Responsible for business development calls on existing customers and prospect for new customers relationships to grow cash management services and consumer and commercial loans.

• Be an ambassador to the bank, matching products and services to customer needs, building relationships with existing customers, and prospecting for new customers. Requires the employee to be a self-starter and driven to achieve established goals.
• Serve as primary contact in responding to customer and non-customer inquiries relative to loan and deposit products, rates, procedures, etc.
• Be proficient in the following products and services applicable to business services, including but not limited to:
  • Business DDAs
  • Corporate and Personal Sweep Analyses/Proposals
  • BoB/Bill Payment
  • HSAs
  • Merchant Capture
  • Payroll Cards
  • Positive Pay
  • Web ACH Editor
• Demonstrate knowledge of Bank loan products and services including real estate, construction and development, working capital lines, equipment, and vehicle.
• Interview loan applicants and request required information for determining a credit decision.
• Conduct credit analysis to support granting loan approval within assigned lending authority or prior to requesting approval from a co-approving officer.
• Compile loan package and facilitate negotiation of loan structure with applicant, including fees, loan repayment options, and other credit terms.
• Ensure loan agreements and other pertinent documentation are complete and accurate according to policy.
• Prepare and present comprehensive sales proposals, RFPs, and presentations to clients and prospects in addition to participating in and leading product training for various audiences.
• Assume ownership of customer problems to achieve resolution.
• Identify product improvements and solutions by communicating client and prospect needs, and by participating in the development of new services or modifications to existing services. products and services as appropriate for customer requirements.
• Identify and analyze potential loan markets to develop commercial and consumer loan and deposit prospects.
• Follow bank policies and procedures, security guidelines, and comply with all federal, state and local regulations. Includes coordinating with legal counsel and bank operating departments to ensure adherence to laws and regulations relating to new and/or revised bank products and services.
• Support the activities of the assigned banking office including consulting with tellers and customer service representatives and granting officer approval of transactions as appropriate.
• Promote business for the Bank by maintaining good customer relations and referring customers to appropriate staff for new services using Bank-endorsed techniques and processes.
• Support the Bank’s CRA Officer by reporting CRA data.
• Engage in community involvement and civic activities and, at times, take a leadership role in such organizations.

Qualifications

• Bachelor’s degree, or at least 5 years of related experience, or an equivalent combination of education and experience.
• Effective oral and written communication skills.
• Ability to speak effectively before groups.
• Ability to compute basic to moderately complex math calculations.
• Basic problem-solving and analytical skills. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Attention to detail and well organized.
• Proficiency in using personal computers and office products (e.g., Word, Excel).