Business Services Agent

KONE, Inc; Moline (IL); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Competitive salary

Flexible work schedule

401K Employer Match

Well-being Program

Medical, Prescription, Dental and Vis​

Job summary

KONE, Inc. in Moline, IL, is seeking a Business Service Agent on the Key Account Contract team to manage contract loading and changes in SAP and to create invoices related to contract changes.

You will review contract language, prioritize ECMS queues, and maintain strong communication with Frontline submitters to ensure timely resolution, while supporting process improvements and cross-team collaboration.

Qualifications

• 2+ years of relevant experience in finance, customer service, quality, change or project management.
• Proficient knowledge of SAP and MS Office.
• Strong organization, prioritization and communication skills.

Responsibilities

• Review contract language and enter information into SAP accurately and quickly.
• Manage ECMS queues to prioritize and complete tasks.
• Maintain proactive communication with Frontline submitters to resolve ECMS requests promptly.
• Identify areas for process improvements and contribute to documentation updates.
• Collaborate with internal KBS teams to ensure accurate order-to-cash results.
• Support flexibility to meet business deadlines.

Skills

SAP

Customer service

Finance

Education

Associate's degree

Tools

Microsoft Office

Excel

Job description

Moline IL

Full time

R0663908

Founded in 1910, KONE is a global leader that provides elevators, escalators and automatic building doors, as well as solutions for maintenance and modernization that add value to buildings throughout their life cycle. Our mission is to improve the flow of urban life and make our world’s cities better places to live by providing innovative solutions that help make people’s journeys safe, convenient and reliable. Our operations in over 60 countries around the world has helped us achieve our position as an innovation and sustainability leader with repeated recognitions by Forbes, Corporate Knights for clean capitalism and others.

As our Business Service Agent on the Key Account Contract team, you will manage all aspects of contract loading and changes into SAP and create invoices relating to contract changes.

Essential Functions

• Review contract language and documentation and enter the correct information into SAP with a combination of speed and accuracy.
• Manage ECMS queues to prioritize and complete task workflows as quickly as possible given external variables.
• Own and drive constant positive, educational and collaborative communication (ECMS Email, Phone, Chat) with Frontline submitters to ensure speedy resolution of ECMS requests. Escalate to next level when no response from Frontline to proactively keep outliers to a minimum.
• Identify the need for process improvements, suggest documentation updates, and share with team to ensure consistency.
• Build and maintain positive collaborative working relationships with internal KBS teams to ensure speedy and accurate order to cash results.
• Build and maintain positive collaborative working relationships with the Key Account team to improve processes and ensure quality submissions.
• Display schedule flexibility to ensure work is completed by business deadlines.
• Proactively works with peers to ensure workload balance and individual utilization

You will bring 2+ years of relevant experience in either finance/customer service/quality/change/project management field to our KONE family. You will use the knowledge gained when obtaining your associate's degree or 5+ years of relevant working experience which includes excellent interpersonal skills, working knowledge of Microsoft products/SAP, and a strong focus on organization/prioritization/adaptability.

About KONE

At KONE, we foster an innovative and collaborative culture, valuing each individual's contribution. Employee engagement and sustainability are key focuses, promoting ethical practices and mutual respect. We're proud to offer experiences and opportunities to help you achieve career and personal goals while maintaining a healthy work-life balance.

We hire individuals who value culture because we believe culture drives innovation :

• We value your authentic self.
• Collaborative, creative, and supportive work environment.
• Passionate about safety, quality, and innovation
• We care about the communities where we live and work.

Just some of our many benefits include

• Competitive salary
• Flexible work schedule
• Opportunities to learn and grow
• 401K Employer Match
• 401k Employer Non-elective Contribution
• Well-being Program
• Medical, Prescription, Dental and Vision Insurance
• Digital Health Solutions & Telehealth
• Health Savings Account (HSA)
• Flexible Spending Accounts (FSAs)
• Employee Family Assistance Program (EFAP)
• Family & Medical Leave
• Parental Leave
• Leave to Care for a Domestic Partner
• Paid Time Off & Holidays
• Company Paid Life and AD&D Insurance
• Supplemental Life and AD&D Insurance
• Company Paid Short-term and Long-term Disability
• Buy-Up Long-term Disability
• Critical Illness Insurance
• Hospital Indemnity & Accident Insurance
• Identity Theft Protection
• Legal Insurance
• KONE Credit Union
• Tuition Reimbursement
• Commuter Benefits

The hiring range for this role is $52,100 – $78,100. The compensation package offered will depend on candidate’s ability to meet the requirements of the role, needs for the business strategy, and a range of factors unique to each candidate, including their skill set, years and depth of experience, certifications, and location.

Variable Compensation

KONE Annual Bonus plan at 5% Target Incentive (50/50) based on achievement of company goals and individual goals.

Beware of Recruitment Scams! (https://www.kone.us/about-us/careers/)

KONE is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.

We will consider for employment all qualified applicants, including qualified applicants with arrest or conviction records, in accordance with applicable federal, state, and local fair chance laws.

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

At KONE, our purpose is to shape the future of cities. As a global leader in the elevator and escalator industry, we move two billion people every day, making their journeys safe, convenient, and reliable with smart and sustainable People Flow®. In 2025, KONE had annual sales of EUR 11.2 billion, and at the end of the year over 60,000 employees in close to 70 countries. KONE class B shares are listed on the Nasdaq Helsinki Ltd. in Finland.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.