Service Supervisor

Kone México; Lombard (IL); On-site; USD 113,000 - 148,000; Full time

Benefits offered by this job

Competitive salary

Flexible work schedule

401K Employer Match

Health insurance

Paid Time Off

Job summary

KONE Chicago Branch is seeking a Service Supervisor to lead local service operations, manage maintenance teams, and collaborate with customers to ensure safety, quality, and performance targets are met. The role emphasizes teamwork, scheduling, and strong field leadership.

You will bring 2+ years in maintenance and supervisory experience, ideally with a union workforce, along with an associate degree or equivalent practical experience.

Qualifications

• 2+ years of relevant maintenance experience.
• Supervisory experience preferably leading a union represented workforce.
• Associate's degree in a related field or additional years of experience.

Responsibilities

• Drive service operations for the territory, coordinating with customer and peers.
• Promote a positive safety culture and quality goals to achieve customer satisfaction and profitable results.
• Manage and optimize schedules and team performance in the Chicago area.

Skills

Team leadership

Safety compliance

Scheduling & planning

Customer collaboration

Education

Associate's degree in related field

Job description

Founded in 1910, KONE is a global leader that provides elevators, escalators and automatic building doors, as well as solutions for maintenance and modernization that add value to buildings throughout their life cycle. Our mission is to improve the flow of urban life and make our world’s cities better places to live by providing innovative solutions that help make people’s journeys safe, convenient and reliable. Our operations in over 60 countries around the world has helped us achieve our position as an innovation and sustainability leader with repeated recognitions by Forbes, Corporate Knights for clean capitalism and others.

Are you ready to make your next career move tojoin our teamand manage your own local service operations as our Service Supervisorfor KONE Chicago Branch?

In your professional experience – has implementing and monitoring safety guidelines been your top priority for you and your team? Do you take pride in providing learning opportunities for your team? Are you successful in effectively managing a schedule and your team’s overall performance? Are you able to collaborate with all levels of the organization to achieve business goals? Do you have an appetite for learning and leveraging new technologies?

If you answered a resounding YES to these questions, then we have an amazing opportunity for you!

As our Service Supervisor, you willsuccessfully drive the service business operations for your territory while working in collaboration with your customer and peers. Your mission is to promote a positive culture surrounded by accomplishing safety and quality goals to achieve customer satisfaction and profitable business results. You willbring2+years ofrelevantmaintenance expertise as well as supervisory experience ideally leading a union represented workforce to our KONE familyand an appetite for learning an exciting and new field.You will usethe knowledgegained when obtaining yourassociates’degree in a related field or additional years of experience.

About KONE

At KONE, we foster an innovative and collaborative culture, valuing each individual's contribution. Employee engagement and sustainability are key focuses, promoting ethical practices and mutual respect. We're proud to offer experiences and opportunities to help you achieve career and personal goals while maintaining a healthy work-life balance. We hire individuals who value culture because we believe culture drives innovation. We value your authentic self. Collaborative, creative, and supportive work environment. Passionate about safety, quality, and innovation. We care about the communities where we live and work.

Benefits

• United States
• Competitive salary
• Flexible work schedule
• Opportunities to learn and grow
• 401K Employer Match
• 401k Employer Non-elective Contribution
• Well-being Program
• Medical, Prescription, Dental and Vision Insurance
• Digital Health Solutions & Telehealth
• Health Savings Account (HSA)
• Flexible Spending Accounts (FSAs)
• Employee Family Assistance Program (EFAP)
• Family & Medical Leave
• Parental Leave
• Leave to Care for a Domestic Partner
• Paid Time Off & Holidays
• Company Paid Life and AD&D Insurance
• Supplemental Life and AD&D Insurance
• Company Paid Short-term and Long-term Disability
• Buy-Up Long-term Disability
• Critical Illness Insurance
• Hospital Indemnity & Accident Insurance
• Identity Theft Protection
• Legal Insurance
• KONE Credit Union
• Tuition Reimbursement
• Commuter Benefits
• RRSP, RPP & TFSA with Employer
• RPP Contributions
• Well-being Program
• Medical, Prescription, Dental and Vision Insurance
• Telehealth
• Employee Family Assistance Program (EFAP)
• Paid Time Off – Vacation, Sick, Personal and Holidays
• Company Paid Life Insurance
• Optional Life and AD&D Insurance
• Optional Critical Illness
• Company Paid Short-term Disability
• Long-term Disability
• Identity Theft Protection
• Gym Discounts

Annual Base Pay Range: The hiring range for this role is $112,500 – $147,600. The compensation package offered will depend on candidate’s ability to meet the requirements of the role, needs for the business strategy, and a range of factors unique to each candidate, including their skill set, years and depth of experience, certifications, and location.

Variable Compensation KONE Annual Bonus plan at 15% Target Incentive based on achievement of company goals and individual goals.

KONE is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

At KONE, our purpose is to shape the future of cities. As a global leader in the elevator and escalator industry, we move two billion people every day, making their journeys safe, convenient, and reliable with smart and sustainable People Flow® . In 2025, KONE had annual sales of EUR 11.2 billion, and at the end of the year over 60,000 employees in close to 70 countries. KONE class B shares are listed in Nasdaq Helsinki Ltd. in Finland.