Inside Sales Agent

Kone México; Moline (IL); On-site; USD 57,000 - 75,000; Full time

Benefits offered by this job

Health insurance

401K match

Well-being program

Paid time off

Tuition reimbursement

Job summary

KONE Americas in Moline, IL is seeking an Inside Sales Agent to support revenue conversion by creating, validating, and processing repair and order proposals.

You will ensure data accuracy across SAP, Salesforce.com, and KTOC, manage tender and order requests, and help convert opportunities into booked orders while maintaining service levels.

Qualifications

• 3+ years of progressive and successful experience in sales support, commercial ops, proposal generation, order management, customer ops, or related business support.
• Associates degree preferred or equivalent experience in the listed domains.

Responsibilities

• Create, validate, and process high-quality repair/ testing proposals and order transactions to support revenue conversion.
• Serve as a key commercial support and control point in the repair process, balancing speed, accuracy, and risk in a high-volume environment.
• Coordinate with sales, operations and customers to ensure requests are assigned, tracked, and processed within SLA.

Skills

Sales support

Commercial ops

Proposal generation

Order management

Customer operations

Data entry

Education

Associate degree preferred

Tools

SAP

Salesforce.com

KTOC

Job description

Company Overview

Founded in 1910, KONE is a global leader that provides elevators, escalators and automatic building doors, as well as solutions for maintenance and modernization that add value to buildings throughout their life cycle. Our mission is to improve the flow of urban life and make our world’s cities better places to live by providing innovative solutions that help make people’s journeys safe, convenient and reliable. Our operations in over 60 countries around the world has helped us achieve our position as an innovation and sustainability leader with repeated recognitions by Forbes, Corporate Knights for clean capitalism and others.

Job Overview

Are you ready to make your next career move tojoin our team as our Inside Sales Agent for KONE Americas in KONE Moline, IL? Do you enjoy reviewing pricing, documenting, coding, and booking to reduce downstream errors? Does Managing incoming tender and order requests through shared workflow channels, ensuring requests are assigned, tracked, and processed within service level expectations motivate you? Are you skillful with having quality control across SAP, Salesforce.com, and KTOC to ensure data consistency, pricing integrity, and booking readiness? Do you demonstrate a passion for supporting timely customer response and field execution? Are you committed to supporting timely conversion of tender opportunities into booked orders, improving repair order throughput and frontline responsiveness? If you answered a resounding YES to these questions, then we have an amazing opportunity for you! Location of position: Moline, IL

Job Duties

As our Inside Sales Agent, you are responsible for creating, validating, and processing high-quality repair/testing proposals and order transactions that directly support revenue conversion, booking accuracy, and frontline execution. The role serves as a key commercial support and control point in the repair process, balancing speed, accuracy, and risk management in a high-volume environment. You will bring 3+ years of progressive and successful experience in sales support, commercial ops, proposal generation, order management, customer ops, or a related business support role to KONE. Associates degree preferred or equivalent experience with 3+ years experience in the businesses listed prior.

About KONE

At KONE, we foster an innovative and collaborative culture, valuing each individual's contribution. Employee engagement and sustainability are key focuses, promoting ethical practices and mutual respect. We're proud to offer experiences and opportunities to help you achieve career and personal goals while maintaining a healthy work-life balance. We hire individuals who value culture because we believe culture drives innovation: We value your authentic self. Collaborative, creative, and supportive work environment. Passionate about safety, quality, and innovation We care about the communities where we live and work.

Benefits

• Competitive salary
• Flexible work schedule
• Opportunities to learn and grow
• 401K Employer Match
• 401k Employer Non-elective Contribution
• Well-being Program
• Medical, Prescription, Dental and Vision Insurance
• Digital Health Solutions & Telehealth
• Health Savings Account (HSA)
• Flexible Spending Accounts (FSAs)
• Employee Family Assistance Program (EFAP)
• Family & Medical Leave
• Parental Leave
• Leave to Care for a Domestic Partner
• Paid Time Off & Holidays
• Company Paid Life and AD&D Insurance
• Supplemental Life and AD&D Insurance
• Company Paid Short-term and Long-term Disability
• Buy-Up Long-term Disability
• Critical Illness Insurance
• Hospital Indemnity & Accident Insurance
• Identity Theft Protection
• Legal Insurance
• KONE Credit Union
• Tuition Reimbursement
• Commuter Benefits

Annual Base Pay Range

The hiring range for this role is $57,200 – $75,075.

Variable Compensation

KONE Annual Bonus plan at 5% Target Incentive (50/50) based on achievement of company goals and individual goals.

Equal Opportunity Statement

KONE is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.

German Company Culture

Wir bei KONE konzentrieren uns auf die Schaffung einer innovativen und partnerschaftlichen Arbeitskultur, in der wir den Beitrag jedes einzelnen wertschätzen. Die Mitarbeiterbindung ist für uns ein Schwerpunktbereich und wir ermutigen unsere Mitarbeiter, sich einzubringen sowie Informationen und Ideen auszutauschen. Nachhaltigkeit ist ein integraler Bestandteil unserer Kultur und der täglichen Arbeit. Wir befolgen ethische Geschäftspraktiken und haben es uns zum Ziel gesetzt, eine Kultur des Miteinander aufzubauen, in der Kollegen einander vertrauen und sich respektieren und in der gute Leistung anerkannt wird. Als Unternehmen, das einen großartigen Arbeitsplatz bietet, sind wir darauf stolz, eine Vielzahl von Erfahrungen und Möglichkeiten anzubieten, mit deren Hilfe Sie Ihre beruflichen und persönlichen Ziele erreichen und ein gesundes, ausgeglichenes Leben genießen können. Weitere Informationen finden Sie unter https://kone.com/global/en/careers.html Bei KONE ist es unser Ziel, die Zukunft der Städte zu gestalten. Als globaler Marktführer in der Aufzugs- und Fahrtreppenbranche bewegen wir täglich zwei Milliarden Menschen und machen ihre Wege mit intelligentem und nachhaltigem People Flow sicher, komfortabel und zuverlässig. Im Jahr 2025 erzielte KONE einen Umsatz von 11,2 Milliarden Euro und beschäftigte Ende des Jahres über 60.000 Mitarbeitende in fast 70 Ländern. Die KONE-Aktien der Klasse B sind an der Nasdaq Helsinki in Finnland notiert.