Business Services Administrative Assistant II (Bilingual Required)

Garfield County Govt., CO; Carbondale (IL); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a Business Services Administrative Assistant II to join their dynamic team. This role requires a commitment to exceptional customer service and bilingual communication skills. The successful candidate will perform a variety of clerical and administrative tasks, assist customers in navigating services, and ensure effective communication within the department. This full-time position offers a supportive work environment where your contributions will directly impact the community. If you are passionate about public service and eager to make a difference, this opportunity is for you.

Benefits

Medical, Vision, Dental Insurance

Disability & Life Insurance

Retirement Plan

Paid Vacation & Sick Time

Employee Wellness Programs

Employee Gyms

Qualifications

• Two years of administrative or reception experience required.
• Proficient in Microsoft Office programs and bilingual in English and Spanish.

Responsibilities

• Perform clerical, reception, and administrative duties under supervision.
• Assist customers with inquiries and paperwork at the front desk.

Skills

Bilingual (English and Spanish)

Customer Service

Administrative Support

Data Entry

Public Communication

Education

High School Diploma or Equivalent

Tools

Microsoft Office Suite

Laserfiche

Job description

Business Services Administrative Assistant II (Bilingual Required)

Category Human Services

Description

Position Closes: 5/9/2025

Hiring Range: $19.53 - $23.44

Pay Range: $19.53 - $27.34

SUPERVISION:

Non-Supervisory

DISTINGUISHING CHARACTERISTICS:

• Performs intermediate, and standard level work and is the second in the Business Services Administrative Assistant job series.

GENERAL PURPOSE OF JOB:

Performs a variety of routine and complex clerical, administrative, and support duties for the (DHS) Department of Human Services. Routinely assists other program areas within DHS as requested. Monitors and ensures appropriate communication is available in the lobby areas at the Glenwood Springs and Rifle Department of Human Services. May greet and assist customers, provide details about the services provided by DHS, and recommend additional community resource options. May assist customers with the completion of applications and other required paperwork.

ESSENTIAL JOB FUNCTIONS:

(These duties are illustrative of typical essential responsibilities of the job, and may vary according to assignment)

• Under close supervision, performs a variety of routine clerical, reception, support, and administrative duties.
• As needed, assist customers at the front desk by providing program information, answers to their questions, additional community resources and assistance with filling out paperwork. Follows State application processes and guidelines. Enters these into Laserfiche or routes these to technicians or case managers.
• Uses computer and software applications to accurately type and edit basic correspondence; enter data; retrieve data; search databases; conduct research; create documents; and send emails.
• Assists other DHS program areas that are short on staff and have an immediate need for assistance that business services staff can provide.
• Provides translation/interpretation services as requested. Translates documents, posters, brochures from English to Spanish.
• Scans applications and other documents into Laserfiche.
• Answers and routes phones calls. Provide directions to and/or contact information for other resources within the community. Processes incoming, outgoing and relay mail. Prints, copies, assembles, distributes, and file documents. Accepts and process all incoming payments for all programs.
• Distribute offices supplies, packages, and mail to all program areas. Keeps all supply and work rooms organized and supplied with office products and first aid supplies.
• Issues EBT cards.
• Completes State notary training.
• Works closely with other program areas to ensure State policies and procedures for applications and forms are up to date.

Other duties as assigned.

CORE COMPETENCIES:

(Representative of the knowledge, skills, and abilities expected of the position)

• Public Service: A commitment to the mission of providing exceptional services to the citizens of Garfield County. It is who we are, and what we do.
• Customer Service: A commitment to providing exceptional service to all customers (internal & external), which includes being helpful, professional, courteous, and taking the time to understand customer’s needs.
• Stewardship & Innovation: Is a good steward of public resources and looks for ways to be innovative and improve efficiencies.
• Teamwork: Able to work together with a diverse group of people towards a shared goal, while considering the needs of others.
• Business Technology: Ability to utilize the technology required of the position and demonstrates a willingness to learn new technologies as required to assist the County in providing exceptional services, innovation, and work efficiencies.
• Communication: Proficient in communication, and able to communicate using the English language, including written, verbal, or other communication channels as required by the position.
• Integrity: Maintain a high level of confidentiality and professionalism while performing essential job functions.

BENEFITS:

• Medical, Vision, Dental
• Disability & Life Insurance
• Retirement Plan
• Paid Vacation & Sick Time
• Employee Wellness Programs
• Employee Gyms

To view the complete benefits information, please visit https://www.garfield-county.com/human-resources/benefits-brochure/

(Any combination of experience and education that would likely provide the required knowledge, skills, and abilities as determined by Garfield County may be substituted for the following requirements.)

• Education: High school diploma or equivalent.
• Experience:
• Two years of administrative or reception experience with proficient computer skills in Microsoft Office programs. Must have the ability to speak, read, and write English and Spanish.
• Licenses & Certifications:Valid driver’s license.

PHYSICAL ACTIVITIES AND WORK ENVIRONMENT:

The physical activities and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable otherwise qualified individuals with disabilities to perform essential functions.

REQUIRED PHYSICAL ACTIVITIES:

• Sitting: The primary task involves sitting at a desk, computer, or workstation for extended periods, performing administrative tasks and using computer equipment.
• Lifting and Carrying: Occasional lifting and carrying of lightweight office supplies, documents, or small packages may be required, typically not exceeding 15 pounds.
• Bending and Reaching: May involve occasional bending or reaching to access office equipment, files, or supplies within standard office settings.
• Grasping and Typing: Ability to use a keyboard, mouse, and office equipment, demonstrating fine motor skills for typing, clicking, and manipulating documents.
• Visual Acuity: Clear vision for reading printed and on-screen materials, including text, graphics, and data, and for viewing computer monitors for extended periods.
• Hearing: Adequate hearing to engage in conversations, respond to telephone calls, and interact with colleagues in a typical office environment.
• Walking/Mobility: Occasional short walks, or mobility, within the office premises may be necessary to attend meetings, access common areas, or collaborate with colleagues.
• Stamina: Maintain the ability to maintain focus, productivity, and attention to detail while working at a desk for standard office hours.

WORK ENVIRONMENT:

Work is primarily performed in a standard office environment. Extended periods of sitting are required.

WORK HOURS:

• Regular Full-Time position, 40 hours per week.
• Hours are typically 8:00am to 5:00pm Monday through Friday.
• There may be times when an employee may need to work outside the established work week, such as after hours or on the weekend.

REQUIRED TRAVEL:

Work is conducted in a variety of County buildings located throughout the County. Travel between Parachute, Rifle and Glenwood Springs based worksites is required. Occasionally, the position requires travel for site visits, trainings, or other meetings.

TECHNOLOGY AND EQUIPMENT:

Computer and relevant software applications, spreadsheets, calendars, and word processing. Will also work with calculators, telephone systems, and mobile phones. Statewide client information system (TRAILS).

NOTE: This position requires a pre-employment background check with will include a Criminal Background Check, Employment Verification, and Motor Vehicle Record. Employment is contingent upon successful completion of these items.

THIS JOB DESCRIPTION DOES NOT CONSTITUTE AN EMPLOYMENT AGREEMENT. Nothing in this job description restricts Garfield County’s ability to assign, reassign or eliminate duties and responsibilities of this job at any time. It does not prescribe or restrict the tasks that may be assigned. This job description describes the County’s current assignment of essential functions. Those functions may change at any time as the needs of the County change or for other reasons deemed appropriate by the County.

The Colorado Department of Human Services is statutorily responsible for Colorado Emergency Support Function (ESF) #6, based on the?State Emergency Operations Plan . The ESF #6 functions address mass care, emergency assistance, housing, and human services. When an emergency or disaster is declared all DHS employees may be required to perform job duties associated with these ESF #6 requirements.

Full-Time/Part-Time Full-Time

Location Rifle, Colorado

Benefit Information To view information about our benefits package, please visithttps://www.garfield-county.com/human-resources/benefits-brochure/

Hiring Range $19.53 - $23.44

Full Pay Range $19.53 - $27.34

Driving Classification Marginal

Number of Openings 1

Exempt/Non-Exempt Non-Exempt

Req Number HUM-25-00006

Open Date 4/11/2025

About the Organization Garfield County, Colorado consists of rugged alpine vistas and high desert mountains in the Rocky Mountain region, which dwells along the Continental Divide. Garfield County is located in western Colorado, where outdoor recreation opportunities abound, including hunting, fishing, hiking, rafting and kayaking, biking, skiing and snowboarding. It is home to the second largest designated wilderness area in Colorado - the Flattops Wilderness, the world's largest mineral hot springs pool, a popular family ski resort, and Hanging Lake, designated as a National Natural Landmark by the Secretary of the Interior in 2011.

EOE Statement Garfield County is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

This position is currently accepting applications.

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