Business Services Acct Mgr Assc

American Electric Power; United States; On-site; USD 63,000 - 79,000; Full time

Benefits offered by this job

Competitive pay

Educational opportunities

Comprehensive benefits

Job summary

American Electric Power is seeking an Associate to proactively manage relationships with large commercial and industrial customers, acting as the single contact for Energy Delivery and energy products. The BSAM Associate will handle a portfolio of 300-600 accounts, delivering exceptional service and driving energy solutions to reduce costs.

The role emphasizes customer satisfaction, basic technical understanding of distribution systems, and collaboration with internal teams.

Qualifications

• Bachelor’s degree in Business, Finance, Marketing, Engineering or Industrial Technology with at least 2 years of customer service experience in a technical environment
• Associate Degree in a study listed above, with at least 4 years of customer service experience in a technical environment
• High school diploma or GED with a minimum of 6 years of customer service experience in a technical environment.

Responsibilities

• Serve as the primary field point of contact for assigned customers with 24/7/365 availability
• Develop relationships with managers and executives for assigned customers
• Provide Energy Solution consultation based on customer needs to lower costs
• Educate customers on energy efficiency programs and offerings
• Document key customer activities in internal systems

Skills

Customer relationship management

Communication skills

Technical knowledge of distribution

Financial awareness

Energy management knowledge

Problem solving

Education

Bachelor’s degree in Business/Finance/ Marketing/Engineering or Industrial Technology

Associate Degree with relevant experience

High school diploma with extensive experience

Tools

Microsoft Office

ADAM

MACSS

Job description

Job Summary

Proactively manage the company's relationship with large and medium sized commercial and industrial customers (approximate size between 100 and 750 kW) by serving as the customers' single point of contact for Energy Delivery and advice on energy products & services. The account manager strives for the highest levels of customer satisfaction in the delivery of electric service and account maintenance to each customer. Exceptional customer service is the goal, and is sought in a manner consistent with the goals and objectives of the regulated operating company. The Associate position is entry level. The BSAM Associate will be assigned a portfolio of 300-600 assigned account customers.

Job Description

What you will be doing:

• Customer Relationship Management - Serve as the primary field point of contact for assigned customers with 24/7/365 availability. Follow a proactive plan to meet and develop relationships with contacts for assigned customers. Demonstrate ability to develop professional relationships with key managers and executives for assigned customers. Demonstrate a strong customer experience mindset with internal and external customers and encourage a similar mindset from matrix partners. Gain familiarity in evaluating historical customer satisfaction survey results and develop mutually beneficial plans to strengthen the business relationship. Proactively interface with assigned customers during power system interruptions or in anticipation of significant regulatory/political/industry change. Provide Energy Solution consultation based on customer's needs to lower costs or identify electrically powered process needs.
• Communication Skills - Present a professional appearance in representing the company at all times. Exhibit good oral and written communication skills, effective documentation skills and demonstrate familiarity with Microsoft Word. Exhibit comfort level with representing the Company to our internal and external customers. Document key customer activities in ADAM and MACSS. Participate in industry and community activities and organizations.
• Technical Expertise - Possess entry-level knowledge and basic understanding of the distribution electrical system and its components. Gain a basic understanding of electrical units including kW, kWh and kVAR as they relate to billing, capacity, power factor correction, etc. Provide basic service reliability and power quality explanations to assigned customers. Enlist assistance of senior level associates, as needed. Gain familiarity of meter technologies and their applications. With guidance from supervision and senior level staff, coordinate complex, new and expanded electric service requests.
• Financial Responsibility - Develop basic understanding of the Customer Information System. Develop a basic understanding of Terms and Conditions of Service as well as General Service tariffs, as approved by state regulatory commissions. Provide billing explanations and tariff analysis to meet the customer's needs. Participate in the credit and collection process and monitor customer delinquencies to reduce charged-off accounts and collect security deposits for assigned accounts, as needed. Gain ability to prepare and present simple contracts to ensure proper service and rate application for the customer and adequate return for the company. Actively participate in the sales and marketing function, as directed by the Company.
• Energy Management - Demonstrate ability to educate assigned customers on the effective and economical use of electric energy, company programs, as well as, industry restructuring. Assist customers on the effective and economical use of electric energy, including energy management tariffs. Develop a good understanding of company's energy efficiency programs, products, and alternative energy options. Work closely with energy efficiency program managers and the implementation contractors, as available. Attend meetings, seminars, and webinars to enhance knowledge. Proactively meet with customers to promote company's energy efficiency programs. Participate in company-sponsored marketing opportunities at trade shows and community events.
• Problem Solving and Initiative - Demonstrate ability to respond to customer inquiries, including but not limited to: power quality, quality of service, billing questions, etc. Assist CSARs by working excess high bill orders, as necessary. Develop good problem-solving skills, and work well with customers and other internal departments.

What we are looking for:

• Bachelor's degree in Business, Finance, Marketing, Engineering or Industrial Technology with at least 2 years of customer service experience in a technical environment
• Associate Degree in a study listed above, with at least 4 years of customer service experience in a technical environment
• High school diploma or GED with a minimum of 6 years of customer service experience in a technical environment.
• Certification as a Certified Energy Manager (CEM) or other Energy Rating Certification is preferred.

Other Requirements:

• Must have strong proficiency in Microsoft Office Products.
• Must possess a valid Driver’s license.
• Must be available to assigned customers 24/7/365 except while on approved vacation or paid sick time .

In addition to competitive compensation, AEP offers a unique comprehensive benefits package that aims to support and enhance the overall well-being of our employees.

At AEP, we’re more than just an energy company — we’re a team of dedicated professionals committed to delivering safe, reliable, and innovative energy solutions. Guided by our mission to put the customer first, we strive to exceed expectations by listening, responding, and continuously improving the way we serve our communities. If you're passionate about making a meaningful impact and being part of a forward-thinking organization, this is the company for you!.

Compensation

$63,496.00 - $79,369.00

Physical Demands

The Physical Demand Level for this job is: S – Sedentary Work: Exerting up to 10 pounds of force occasionally (Occasionally: activity or condition exists up to 1/3 of the time) and/or a negligible amount of force frequently. (Frequently: activity or condition exists from 1/3 to 2/3 of the time) to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.

Equal Employment Opportunity

It is hereby reaffirmed that it is the policy of American Electric Power (AEP) to provide Equal Employment Opportunity in all respects of the employer-employee relationship including recruiting, hiring, upgrading and promotion, conditions and privileges of employment, company sponsored training programs, educational assistance, social and recreational programs, compensation, benefits, transfers, discipline, layoffs and termination of employment to all employees and applicants without discrimination because of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, veteran or military status, disability, genetic information, or any other basis prohibited by applicable law. When required by law, we might record certain information or applicants for employment may be invited to voluntarily disclose protected characteristics.

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Details

“AEP offers an outstanding group of people to be a part of. The AEP culture values your integrity and awards your hard work.”

Primarily focus on development of competitive-regulated electric transmission infrastructure bids in an effort to drive growth both within and beyond the AEP footprint, development of off-footprint grid-scale energy storage solutions, as well as other corporate business development initiatives. Work with internal stakeholders to support the policy, regulatory, finance, and budgeting responsibilities of the business unit and these initiatives. Participate as assigned in the development of Transource competitive proposals and energy storage opportunities by supporting input and activities of transmission planning, engineering, procurement, project management, operations, maintenance, compliance, cost estimation, regulatory and financing. Provide detailed financial and market analysis related to the development of strategic initiatives, benchmarks and maintaining measurements of the organization's performance with both utility and non-utility competitors. Prepare and conduct presentations, reports, talking points, and summaries in support of competitive transmission development and advocacy efforts. Establish and maintain effective working relationships within the transmission organization, and with internal and external customers. Provide support to various strategic teams and programs. Lead and oversee work of other members of the team.

AEP offers generous time off, competitive pay, and educational opportunities to help employees advance their careers.

Our culture is purpose-driven and team-oriented: we combine innovation with a customer-first focus to deliver reliable energy and brighter futures.