BUSINESS SERVICE OFFICER I (SUPERVISOR)

State of California; San Francisco (CA); Hybrid; USD 61,000 - 75,000; Full time

Job summary

State of California Department of Justice in San Francisco is hiring a Business Service Officer I (Supervisor) to oversee FAST, mailroom, and reception operations. You will manage staff, coordinate office moves, and handle procurement and CalCard reconciliations.

The role offers a hybrid work schedule and the position is permanent, full-time with a Monday–Friday work week. Final filing date is 11/17/2026, with electronic application through CalCareer.

Qualifications

• Oversees FAST, mailroom, and reception operations.
• Manages staff assignments to workload changes.
• Recruits and hires business services personnel.
• Drives procurement of equipment and supplies.
• Familiar with CalCard reconciliation.

Responsibilities

• Supervise staff scheduling and workload balancing.
• Coordinate office moves and facilities.
• Reconcile CalCard statements monthly.
• Prepare manuals and implement procedures.
• Maintain relationships between staff and management.

Skills

Supervisory experience

Staff management

Communication skills

Customer service

Tools

Word

Outlook

Job description

Job Posting: Business Service Officer I (Supervisor)

Department of Justice

JC-536698

Business Service Officer I (Supervisor)

BUSINESS SERVICE OFFICER I (SUPERVISOR)

$5,429.00 - $6,719.00 per Month

New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.

Final Filing Date: 11/17/2026

Application Methods: Electronic (Using your CalCareer Account) By Mail Drop-off

Under the general supervision of the Business Service Officer (BSO) II (Supervisor), the BSO I (Supervisor) oversees all operations relative to staff in the Flexible Administrative Support Team (FAST), mailroom, and reception. The BSO I (Supervisor) coordinates office moves, facilities, administrative and technology services. The BSO I (Supervisor) serves as the CalCard holder and reconciles monthly CalCard statement. The BSO I (Supervisor) supervises the planning and flow of work; assigns and reassigns staff to meet changing workload conditions; plans, reviews, evaluates, and recommends changes to operating procedures and directs their implementation through subordinates, including the preparation of manuals, and performs a wide variety of administrative duties to maintain the business service functions of a large legal office . The BSO I (Supervisor) establishes and maintains positive working relationships and effective communication between professional and support staff. The BSO I (Supervisor) facilitates the procurement of minor and major equipment for the mailroom and reception. Determines if supplies and equipment meet the needs of the office and makes recommendations for replacement equipment. Recruits and hires business services personnel; assures that employees receive adequate training and monitors continuing training efforts . This job requires occasional tasks that require driving, bending/stooping, carrying/lifting up to 40 pounds .

You will find additional information about the job in the Duty Statement.

Working Conditions

This position offers a hybrid work schedule (a combination of in-office and remote work) after successfully completing a portion of the probationary period, based on demonstrated knowledge and skills. If you value work/life balance, reduced commuting costs, and scheduling flexibility, this position may be great for you!

Minimum Requirements

You will find the Minimum Requirements in the Class Specification.

• BUSINESS SERVICE OFFICER I (SUPERVISOR)

Business Service Officer I (Supervisor) $5,429.00 - $6,719.00 New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.

# of Positions: 1

Telework: Hybrid

Job Type: Permanent, Full Time

Work Week: Monday - Friday

Department Information

• This position is located in the Division of Operations, Legal Support Operations- Business Services Unit, San Francisco.
• Please disregard the SROA/ Surplus language below, as the Department of Justice requires applicants to submit their SROA/Surplus Letter if that is the basis of their eligibility.
• Please note that all new-to-State employees will be given the minimum salary of the classification or the minimum salary of Range A (whichever is applicable). For current state employees and/or those with reinstatement rights, your salary will be determined in accordance with applicable laws, rules, and regulations.
• For more information about the department, please visit the Attorney General's website www.oag.ca.gov

Personal Leave Program: Effective July 1, 2025, state employees are subject to temporary wage reductions in exchange for Personal Leave Program (PLP) accruals. The specific rate and hours earned were negotiated and agreed upon by each bargaining unit. The actual monetary impact of these temporary reductions can vary based on your bargaining unit and/or federal and state tax withholdings. For additional information please visit Human Resources Manual - CalHR

Special Requirements

• A fingerprint check will be required.
• Clearly indicate the Job Control Code (JC-536698) and the title of this position in the "Examination or Job Title(s) For Which You Are Applying" section located on the first page of your State Application.
• Please be certain that your application package is thorough and completely filled out describing in detail your background experience and/or education duties. All applications will be pre-screened and only the most qualified and competitive applicants will be included in the interview and hiring process.
• If you are using education to meet the minimum qualifications for this position, you must submit a copy of your transcript or diploma. An official transcript will be required upon appointment.

Desirable Qualifications

• Ability to inspire good morale and motivate staff; proven ability to provide exceptional customer service.
• Ability to work cooperatively and tactfully with staff and management; demonstrated initiative and willingness to assume increased responsibility.
• Ability to write and communicate effectively; use of tact and discretion in dealing with confidential and sensitive issues.
• Excellent organizational skills; ability to effectively carry out multiple priorities/tasks.
• Good computer skills and knowledge of Word and Outlook are desired; willingness to learn computer programs and advanced technology for service improvements or enhancements.
• Knowledge of office policies and procedures, experience in developing standard operating procedures and/or ability to develop and present new concepts.
• Ability to maintain professionalism under pressure.
• Good attendance and punctuality are required.
• Prior supervisory experience or experience in a lead capacity is desirable.

Benefit information can be found on the CalHR website and the CalPERS website.

Contact Information

The Hiring Unit Contact is available to answer questions regarding the position or application process.

Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.

EEO Contact

EEO Officer [phone] [e-mail]

California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.

Examination Link

To be considered for the job opportunity, applicants must be reachable on an employment list, have transfer eligibility, or have reinstatement eligibility. If you are new to California State service and you do not have eligibility, you must take the exam for this classification.

Please note: A separate application is required for the examination and must be submitted to the address on the examination bulletin. Examination links can be found below:

Additional Application Filing Information

Please note, if using the United States Postal Service for delivery, there's no guarantee that your application will be date stamped and will arrive by the final filing date. If your application does not have a postmark or date stamp and arrives after the final filing date, your application will not be accepted. Therefore, to ensure timely delivery of your application, it is recommended that you use either electronic delivery, parcel service, or certified mail. Using one of these options will provide proof of delivery prior to the final filing date.

Equal Opportunity Employer

The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.