Business Service Manager

JVC Northwest; Los Angeles, Northern (CA, KY); Hybrid; USD 32,000 - 38,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Retirement plan

Vacation 12 days

Sick time

Disability insurance

Holidays 13

Loan forgiveness

Free parking

Cell phones for on-site work

Job summary

Archdiocesan Youth Employment Services (AYE) of Catholic Charities of Los Angeles, Inc. seeks a Business Service Manager to oversee employer and client services, developing job opportunities and career pathways for underserved youth and adults.

The role includes supervising staff and volunteers, coordinating access to training and tax credit information through AJCC, and ensuring timely documentation and counseling.

Qualifications

• Bachelor's degree in related field required.
• Four to six years of related supervisory experience.
• Knowledge of community services and job training.
• Awareness of applicable laws and regulations.

Responsibilities

• Provide oversight of Business Service Representative responsibilities.
• Supervise marketing to employers the array of business services available through the AJCC.
• Supervise employers recruitment, pre-screening, candidates and referrals.
• Oversee access to training, tax credit information and other services through AJCC.
• Develop Rapid Response plans and participate in job readiness training.
• Supervise career counseling and labor market information delivery.
• Coordinate direct placement including job referrals and OJT sites.
• Refer participants to employers and document follow ups and IEPs.
• Develop individual service strategies and OJT agreements with employers.

Skills

Supervisory experience

Administrative principles

Community services knowledge

Laws and regulations knowledge

Education

Bachelor's degree in related field

Job description

Business Service Manager

Regular Full Time Administrative Archdiocesan Youth Employment Services, Los Angeles, CA, US

Salary Range: $23.55 To $27.88 Hourly

The Archdiocesan Youth EmploymentServices (AYE) of Catholic Charities of Los Angeles, Inc. provides over 2,000 less privileged youth with job training, educational and career services each year. An additional 1,500 young people receive referral and job placement assistance through an extensive network of employers and community organizations.

The Business Service Manager manages employer and client services to develop job opportunities and career pathways for underserved youth and adults and supervises the work of employees and volunteers.

Responsibilities

• Provide oversight of Business Service Representative responsibilities.
• Supervise the marketing to employers the array of business services available through the America’s Job Center of California (AJCC).
• Supervise employers recruitment assistance, pre-screening, candidates, and customize referrals.
• Supervise employers access to customized training, tax credit information and other business services available through AJCC enter.
• Manage participation in the development of Rapid Response plans.
• Supervise job readiness training to include job search and conducting interviews.
• Supervise career counseling and labor market information.
• Supervise direct placement assistance including job referral and obtaining OJT training sites with local businesses.
• Manage participant referral to employers.
• Supervise job coaching and counseling, and perform participant follow ups and documentation in a timely manner.
• Manage the process of developing and updating of participant IEP’s, and other required documentation in a timely manner.
• Manage process for developing individual service strategy for successful career pathway.
• Manage process of developing on-the-job training (OJT) agreements with employers
• Provide oversight to ensure adequate support services and incentives as permitted under guidelines.
• Supervise the development of specific workshops to include job search-resume and interviewing –life skills, financials literacy, etc.
• Perform other work-related duties as assigned.

Qualifications

• Bachelor’s degree in related field.
• Four to six years of related experience including supervisory experience.
• Management experience with knowledge of community services and job training.
• Administrative principles and their application.
• Communities’ social resources and government agencies.
• Principles of supervision, training, and performance evaluation.
• Applicable state and federal laws and regulations.
• Appropriate handbooks and reference manuals.
• Applicable contracts.
• Catholic Charities policies, procedures and organizations.

Catholic Charities offers a wide range of employee benefits to support the total wellness of its employees. Our competitive package provides the flexibility to select the benefits that best meets the employee’s needs. Benefits are effective the first of the month following 30 days of employment.

• Medical, Dental & Vision
• Life Insurance
• Retirement Plan to include 401a/employer contribution only and 403(b)
• Supplemental Insurance (life, Accident, disability insurance, etc.)
• Flexible Spending Account
• Health Care Spending Account Reimbursement accounts (HAS)
• Vacation days – 12 days per year
• Sick time – 10 days per year
• Short- and Long-Term Disability
• 13 holidays per year for regular f/t & p/t employees
• Public Service Loan Forgiveness
• Cell Phones for those working in Shelters or with Clients outside of the office
• Employee Recognition - Annual Staff Appreciation Day Event
• Free Parking