Business Service Manager

CATHOLIC CHARITIES OF LOS ANGELES INC; Los Angeles (CA); On-site; USD 32,000 - 38,000; Full time

Benefits offered by this job

Medical, Dental & Vision

Life Insurance

Retirement Plan (401a/403(b))

Flexible Spending Accounts

Vacation days

Sick time

Disability insurance

Public Service Loan Forgiveness

Free Parking

Job summary

Catholic Charities of Los Angeles, Inc. is seeking a Business Service Manager to oversee employer and client services and supervise staff and volunteers in Los Angeles, CA. The role coordinates job opportunities, referrals, and training through the AJCC network, ensuring compliance with policies and laws.

The position requires a Bachelor’s degree and 4–6 years supervisory experience, with strong knowledge of community services and government programs. Competitive benefits apply.

Qualifications

• Bachelor’s degree in related field.
• 4–6 years of related experience including supervisory experience.
• Management experience with knowledge of community services and job training.
• Administrative principles and their application.
• Familiarity with social resources and government agencies.
• Principles of supervision, training, and performance evaluation.
• Knowledge of applicable state and federal laws and regulations.
• Familiarity with contracts and organizational policies.

Responsibilities

• Provide oversight of Business Service Representative responsibilities.
• Supervise marketing to employers for AJCC services.
• Supervise employer recruitment, pre-screening, candidates, and referrals.
• Supervise access to training, tax credit info, and other services via AJCC.
• Develop Rapid Response plans in collaboration with partners.
• Supervise job readiness training including job search and interviews.
• Supervise career counseling and labor market information.
• Supervise placement assistance and locating OJT sites.
• Coordinate participant referrals to employers.
• Supervise job coaching and documentation of participant progress.
• Develop participant IEPs and other required docs timely.
• Develop individual service strategies for career pathways.
• Develop OJT agreements with employers and ensure support services.
• Oversee delivery of workshops on resume, interviewing, and life skills.

Skills

Supervisory experience

Management experience

Administrative principles

Supervision, training & evaluation

Policy & regulations knowledge

Education

Bachelor’s degree in related field

Job description

Business Service Manager

Regular Full Time Administrative Archdiocesan Youth Employment Services, Los Angeles, CA, US

8 days ago Requisition ID: 1993

Salary Range: $23.55 To $27.88 Hourly

The Archdiocesan Youth EmploymentServices (AYE) of Catholic Charities of Los Angeles, Inc. provides over 2,000 less privileged youth with job training, educational and career services each year. An additional 1,500 young people receive referral and job placement assistance through an extensive network of employers and community organizations.

The Business Service Manager manages employer and client services to develop job opportunities and career pathways for underserved youth and adults and supervises the work of employees and volunteers.

Responsibilities

• Provide oversight of Business Service Representative responsibilities.
• Supervise the marketing to employers the array of business services available through the America’s Job Center of California (AJCC).
• Supervise employers recruitment assistance, pre-screening, candidates, and customize referrals.
• Supervise employers access to customized training, tax credit information and other business services available through AJCC enter.
• Manage participation in the development of Rapid Response plans.
• Supervise job readiness training to include job search and conducting interviews.
• Supervise career counseling and labor market information.
• Supervise direct placement assistance including job referral and obtaining OJT training sites with local businesses.
• Manage participant referral to employers.
• Supervise job coaching and counseling, and perform participant follow ups and documentation in a timely manner.
• Manage the process of developing and updating of participant IEP’s, and other required documentation in a timely manner.
• Manage process for developing individual service strategy for successful career pathway.
• Manage process of developing on-the-job training (OJT) agreements with employers
• Provide oversight to ensure adequate support services and incentives as permitted under guidelines.
• Supervise the development of specific workshops to include job search-resume and interviewing –life skills, financials literacy, etc.
• Perform other work-related duties as assigned.

Qualifications

• Bachelor’s degree in related field.
• Four to six years of related experience including supervisory experience.
• Management experience with knowledge of community services and job training.
• Administrative principles and their application.
• Communities’ social resources and government agencies.
• Principles of supervision, training, and performance evaluation.
• Applicable state and federal laws and regulations.
• Appropriate handbooks and reference manuals.
• Applicable contracts.
• Catholic Charities policies, procedures and organizations.

Catholic Charities offers a wide range of employee benefits to support the total wellness of its employees. Our competitive package provides the flexibility to select the benefits that best meets the employee’s needs. Benefits are effective the first of the month following 30 days of employment.

• Medical, Dental & Vision
• Life Insurance
• Retirement Plan to include 401a/employer contribution only and 403(b)
• Supplemental Insurance (life, Accident, disability insurance, etc.)
• Flexible Spending Account
• Health Care Spending Account Reimbursement accounts (HAS)
• Vacation days – 12 days per year
• Sick time – 10 days per year
• Short- and Long-Term Disability
• 13 holidays per year for regular f/t & p/t employees
• Public Service Loan Forgiveness
• Cell Phones for those working in Shelters or with Clients outside of the office
• Employee Recognition - Annual Staff Appreciation Day Event
• Free Parking