Business Service Manager

Socket.dev; California (MO); On-site; USD 75,000 - 110,000; Full time

Benefits offered by this job

Medical, Dental & Vision

Retirement plan (401a/403b)

Vacation & holidays

Job summary

Catholic Charities of Los Angeles, Inc. is seeking a Business Service Manager to lead employer and client services and to develop job opportunities for underserved youth and adults.

The role includes supervising staff, coordinating AJCC services, and guiding Rapid Response planning to promote successful career pathways. A bachelor’s degree and several years of supervisory experience are required.

Qualifications

• Bachelor’s degree in a related field is required.
• Four to six years of related experience including supervisory experience.
• Experience with community services and job training programs.
• Knowledge of administrative principles and their application.
• Familiarity with community resources and government agencies.
• Understanding of supervision, training and performance evaluation processes.

Responsibilities

• Provide oversight of Business Service Representative responsibilities.
• Supervise marketing to employers about AJCC services.
• Supervise employer recruitment, candidate screening and referrals.
• Oversee access to training, tax credit information and other AJCC services.
• Lead development of Rapid Response plans.
• Oversee job readiness training including job search and interview skills.
• Oversee career counseling and labor market information.
• Supervise job placement assistance and sourcing OJT sites with local businesses.
• Manage participant referrals to employers and timely follow-ups.
• Develop and update participant IEPs and related documentation.
• Coordinate individual service strategy development for career pathways.
• Oversee on-the-job training agreements with employers.
• Ensure adequate support services and incentives as allowed by guidelines.
• Develop workshops on resume writing, interviewing, life skills and financial literacy.
• Perform other duties as assigned.

Skills

Supervisory experience

Management experience

Community services knowledge

Administrative principles

Policy & regulatory knowledge

Performance evaluation

Education

Bachelor’s degree in related field

Job description

The Archdiocesan Youth EmploymentServices (AYE) of Catholic Charities of Los Angeles, Inc. provides over 2,000 less privileged youth with job training, educational and career services each year. An additional 1,500 young people receive referral and job placement assistance through an extensive network of employers and community organizations.

Business Service Manager manages employer and client services to develop job opportunities and career pathways for underserved youth and adults and supervises the work of employees and volunteers.

Responsibilities:

• Provide oversight of Business Service Representative responsibilities.
• Supervise the marketing to employers the array of business services available through the America’s Job Center of California (AJCC).
• Supervise employers recruitment assistance, pre-screening, candidates, and customize referrals.
• Supervise employers access to customized training, tax credit information and other business services available through AJCC enter.
• Manage participation in the development of Rapid Response plans.
• Supervise job readiness training to include job search and conducting interviews.
• Supervise career counseling and labor market information.
• Supervise direct placement assistance including job referral and obtaining OJT training sites with local businesses.
• Manage participant referral to employers.
• Supervise job coaching and counseling, and perform participant follow ups and documentation in a timely manner.
• Manage the process of developing and updating of participant IEP’s, and other required documentation in a timely manner.
• Manage process for developing individual service strategy for successful career pathway.
• Manage process of developing on-the-job training (OJT) agreements with employers
• Provide oversight to ensure adequate support services and incentives as permitted under guidelines.
• Supervise the development of specific workshops to include job search-resume and interviewing –life skills, financials literacy, etc.
• Perform other work-related duties as assigned.

Qualifications:

• Bachelor’s degree in related field.
• Four to six years of related experience including supervisory experience.
• Management experience with knowledge of community services and job training.
• Administrative principles and their application.
• Communities’ social resources and government agencies.
• Principles of supervision, training, and performance evaluation.
• Applicable state and federal laws and regulations.
• Appropriate handbooks and reference manuals.
• Applicable contracts.
• Catholic Charities policies, procedures and organizations.

Catholic Charities offers a wide range of employee benefits to support the total wellness of its employees. Our competitive package provides the flexibility to select the benefits that best meets the employee’s needs. Benefits are effective the first of the month following 30 days of employment.

• Medical, Dental & Vision
• Life Insurance
• Retirement Plan to include 401a/employer contribution only and 403(b)
• Supplemental Insurance (life, Accident, disability insurance, etc.)
• Flexible Spending Account
• Health Care Spending Account Reimbursement accounts (HAS)
• Vacation days – 12 days per year
• Sick time – 10 days per year
• Short- and Long-Term Disability
• 13 holidays per year for regular f/t & p/t employees
• Public Service Loan Forgiveness
• Cell Phones for those working in Shelters or with Clients outside of the office
• Employee Recognition - Annual Staff Appreciation Day Event
• Free Parking