Business Scheduling Specialist

Ideatek Telcom LLC; Buhler (KS); Hybrid; USD 45,000 - 65,000; Full time

Benefits offered by this job

Competitive base pay

Quarterly bonus incentives

Medical, dental, life and vision

Job summary

Ideatek Telcom LLC is seeking a Business Install Scheduling Specialist to coordinate fiber installations for business customers. The role bridges gaps between sales, operations, and field teams to ensure timely, high-quality service delivery.

The position offers remote or hybrid work with occasional travel to Buhler, Kansas as needed. Strong scheduling, communication, and problem-solving skills are essential for success in a fast-paced environment.

Qualifications

• 2+ years of scheduling, dispatch, or project coordination experience.
• Excellent communication and problem-resolution skills.
• Ability to manage high-volume coordination in a fast-paced environment.

Responsibilities

• Coordinate and manage scheduling of fiber installations for business customers.
• Maintain multiple calendars and ensure accuracy and accessibility for stakeholders.
• Communicate changes and confirm new times with all parties; resolve conflicts.

Skills

Scheduling

Communication

Problem solving

Fast-paced work

Tools

Scheduling software

CRM systems

Job description

Description

We're small-town techies and Kansans at heart, committed to helping our communities thrive through fast, reliable internet . We didn't start broadband to build a business—we built a business to bring broadband to Kansans. We offer an inspiring environment with meaningful work, where employees are encouraged to think creatively and deliver exceptional service.

A Day in the Life as a Business Install Scheduling Specialist

A Business Install Scheduling Specialist plays an essential role in supporting our rapidly growing volume of business customer sales. They serve as the dedicated coordinator for new business installs, ensuring efficiency for both our customers and our internal sales and operations teams.

Throughout the day, you will act as the bridge between our business clients and field teams, managing complex scheduling needs including discoveries, installs, and reschedules. By collaborating closely with Sales and Operations, you ensure that every step of the business installation journey is professional, immediate, and high-quality.

Location:

This role may be remote or hybrid with occasional travel to Buhler as needed to meet business needs.

Key responsibilities include:

• Coordinate and manage the scheduling of fiber installations specifically for business customers.
• Manage and maintain multiple calendars, ensuring they are current, accurate, and accessible to all relevant parties.
• Handle scheduling changes and cancellations by proactively communicating updates and confirming new times with all stakeholders.
• Work with Sales and Operations to ensure scheduling aligns with project milestones, discovery needs, and sales objectives.
• Identify and resolve scheduling conflicts and communicate to find mutually acceptable solutions.
• Establish and maintain standardized scheduling protocol.
• Set reminders and follow-ups to ensure customers and internal teams are notified of crucial installation information.

What We're Looking For

To be considered for this role, you'll need the following required qualifications:

• 2+ years of relevant work experience in scheduling, dispatch, or project coordination roles.
• Outstanding communication skills, with a knack for active listening and professional problem resolution.
• Strong critical thinking skills used to analyze complex scheduling scenarios and implement effective solutions.
• Experience working in a fast-paced environment, ideally handling high-volume coordination or customer-facing tasks.

What Will Help You Stand Out

• Previous experience in the telecommunications industry (wireless/fiber).
• Familiarity with scheduling software or CRM systems.
• Experience specifically coordinating B2B (Business to Business) services or installations.

Desired Attributes

Beyond the qualifications, these attributes are what make someone a great fit for our team:

• Detail-oriented with a high level of accuracy in record-keeping and planning.
• Prioritization Expert: Ability to determine the urgency and importance of various demands to allocate time effectively.
• Relationship-focused with a commitment to building positive connections with business clients and internal teams.
• Adaptable to changing priorities and able to maintain a positive attitude under pressure

IdeaTek offers a culture where employee strengths are highlighted and recognized. A few of the key ways we strive to make employees feel valued include:

• Competitive base pay with discretionary quarterly bonus incentives. Quarterly bonuses are based on company-wide performance in combination with individual performance.
• Competitive benefits packages including medical, dental, life, and vision, along with 401k match
• Employee coaching and counseling services at no cost to employee, spouse, and children
• Tuition reimbursement for continuing education related to your individual growth goals
• Community engagement and volunteer opportunities

This role is not eligible for Visa sponsorship.

This role is not eligible for relocation.

Salary and benefits commensurate with experience.

Equal Opportunity Employer.