Business Risk & Remediation Specialist

U.S. Bank; Irving (TX); On-site; USD 69,202,000 - 92,295,000; Full time

Benefits offered by this job

Healthcare (medical, dental, vision)

Life insurance (basic and optional)

Short-term and long-term disability

Paid vacation and holidays

401(k) retirement plan

Job summary

U.S. Bank is seeking a Business Risk Specialist to support identification, assessment, and resolution of high-risk loss mitigation matters with emphasis on compliance, regulatory and operational concerns.

The role partners with lines of business and customer remediation teams to uncover root causes, coordinate corrective actions, and track commitments through completion. A bachelor’s degree and 2–3 years of relevant experience are required.

Qualifications

• Bachelor's degree, or equivalent work experience.
• Two to three years of applicable experience.
• Experience researching, investigating, and analyzing complex business or operational issues.
• Strong written communication and documentation skills.
• Strong organization and time-management skills, with the ability to independently manage multiple priorities and deadlines.
• Ability to identify inconsistencies, question unclear information, and investigate concerns before reaching a conclusion.
• Ability to communicate effectively with business partners, clarify responsibilities, and proactively escalating issues.

Responsibilities

• Monitor systems, databases, processes, procedures, and business information to identify matters requiring review or escalation.
• Research and analyze higher-risk loss mitigation issues to determine root causes and identify potential process or system gaps.
• Coordinate corrective actions with business partners, clarify required deliverables, track progress, and identify obstacles that could affect completion.
• Provide guidance, support, and recommendations to lines of business regarding risk-related activities and commitments.
• Review testing results, reports, and supporting documentation to validate that corrective actions have been completed and are sustainable.
• Prepare clear and comprehensive written documentation summarizing commitments, completed actions, supporting evidence, and any justified deviations from the original plan.
• Support customer remediation efforts involving matters such as fees, credit reporting, foreclosure-related impacts, or other adverse customer outcomes.
• Review impacted customer or loan populations to determine whether records were appropriately included or excluded.
• Examine loan-level information, sample records, and work with business partners to confirm that affected populations are complete and accurate.
• Track customer remediation activities through completion, including corrective actions intended to make impacted customers whole.
• Collect, compile, and analyze data and assist with the development of reports.
• Manage multiple assignments with different deadlines and levels of complexity while proactively escalating concerns that could affect established target dates.
• Contribute to business risk projects, initiatives, and process improvement.

Skills

Risk analysis

Written communication

Organization

Time management

Independent work

Escalation

Loss mitigation

Regulatory awareness

Education

Bachelor's degree or equivalent

Job description

U.S. Bank is seeking a Business Risk Specialist to support identification, assessment, and resolution of high-risk loss mitigation matters with emphasis on compliance, regulatory and operational concerns.

The role partners with lines of business and customer remediation teams to uncover root causes, coordinate corrective actions, and track commitments through completion. A bachelor’s degree and 2–3 years of relevant experience are required.