Business Risk Specialist

U.S. Bank; Irving (TX); On-site; USD 69,202,000 - 92,295,000; Full time

Benefits offered by this job

Healthcare (medical, dental, vision)

Life insurance (basic and optional)

Short-term and long-term disability

Paid vacation and holidays

401(k) retirement plan

Job summary

U.S. Bank is seeking a Business Risk Specialist to support identification, assessment, and resolution of high-risk loss mitigation matters with emphasis on compliance, regulatory and operational concerns.

The role partners with lines of business and customer remediation teams to uncover root causes, coordinate corrective actions, and track commitments through completion. A bachelor’s degree and 2–3 years of relevant experience are required.

Qualifications

• Bachelor's degree, or equivalent work experience.
• Two to three years of applicable experience.
• Experience researching, investigating, and analyzing complex business or operational issues.
• Strong written communication and documentation skills.
• Strong organization and time-management skills, with the ability to independently manage multiple priorities and deadlines.
• Ability to identify inconsistencies, question unclear information, and investigate concerns before reaching a conclusion.
• Ability to communicate effectively with business partners, clarify responsibilities, and proactively escalating issues.

Responsibilities

• Monitor systems, databases, processes, procedures, and business information to identify matters requiring review or escalation.
• Research and analyze higher-risk loss mitigation issues to determine root causes and identify potential process or system gaps.
• Coordinate corrective actions with business partners, clarify required deliverables, track progress, and identify obstacles that could affect completion.
• Provide guidance, support, and recommendations to lines of business regarding risk-related activities and commitments.
• Review testing results, reports, and supporting documentation to validate that corrective actions have been completed and are sustainable.
• Prepare clear and comprehensive written documentation summarizing commitments, completed actions, supporting evidence, and any justified deviations from the original plan.
• Support customer remediation efforts involving matters such as fees, credit reporting, foreclosure-related impacts, or other adverse customer outcomes.
• Review impacted customer or loan populations to determine whether records were appropriately included or excluded.
• Examine loan-level information, sample records, and work with business partners to confirm that affected populations are complete and accurate.
• Track customer remediation activities through completion, including corrective actions intended to make impacted customers whole.
• Collect, compile, and analyze data and assist with the development of reports.
• Manage multiple assignments with different deadlines and levels of complexity while proactively escalating concerns that could affect established target dates.
• Contribute to business risk projects, initiatives, and process improvement.

Skills

Risk analysis

Written communication

Organization

Time management

Independent work

Escalation

Loss mitigation

Regulatory awareness

Education

Bachelor's degree or equivalent

Job description

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Job Description

The Business Risk Specialist supports the identification, assessment, management, and resolution of business risks, with an emphasis on higher-risk loss mitigation matters. These issues may involve compliance, regulatory, fair-lending, operational, or customer-impact concerns requiring specialized oversight. This role partners with business lines and customer remediation teams to understand how an issue occurred, identify process or system gaps, coordinate corrective actions, and track commitments through completion. The specialist will also review supporting evidence and document completed work to help confirm that risks have been appropriately and sustainably addressed.

Key Responsibilities

• Monitor systems, databases, processes, procedures, and business information to identify matters requiring review or escalation.
• Research and analyze higher-risk loss mitigation issues to determine root causes and identify potential process or system gaps.
• Coordinate corrective actions with business partners, clarify required deliverables, track progress, and identify obstacles that could affect completion.
• Provide guidance, support, and recommendations to lines of business regarding risk-related activities and commitments.
• Review testing results, reports, and supporting documentation to validate that corrective actions have been completed and are sustainable.
• Prepare clear and comprehensive written documentation summarizing commitments, completed actions, supporting evidence, and any justified deviations from the original plan.
• Support customer remediation efforts involving matters such as fees, credit reporting, foreclosure-related impacts, or other adverse customer outcomes.
• Review impacted customer or loan populations to determine whether records were appropriately included or excluded.
• Examine loan-level information, sample records, and work with business partners to confirm that affected populations are complete and accurate.
• Track customer remediation activities through completion, including corrective actions intended to make impacted customers whole.
• Collect, compile, and analyze data and assist with the development of reports.
• Manage multiple assignments with different deadlines and levels of complexity while proactively escalating concerns that could affect established target dates.
• Contribute to business risk projects, initiatives, and process improvement.

Basic Qualifications

• Bachelor's degree, or equivalent work experience
• Two to three years of applicable experience

Preferred Skills/Experience

• Experience researching, investigating, and analyzing complex business or operational issues.
• Strong written communication and documentation skills.
• Strong organization and time-management skills, with the ability to independently manage multiple priorities and deadlines.
• Ability to identify inconsistencies, question unclear information, and investigate concerns before reaching a conclusion.
• Ability to communicate effectively with business partners, clarify responsibilities, and proactively escalating issues.
• Sound judgment, integrity, curiosity, initiative, and a commitment to completing high-quality work.
• Ability to work independently while contributing to team priorities and supporting colleagues when needed.
• Experience reviewing data, reports, or record populations for accuracy and completeness.
• Loss mitigation experience is preferred.
• Experience supporting risk management, compliance, regulatory, customer remediation, or financial services activities is preferred.

The role has an in-office expectation of 3 or more days per week at one of the posted hub locations.

Benefits

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind.

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
• Review our full benefits available by employment status here.

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

E-Verify U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $24.18 - $32.21 U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA).

In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures. Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies. Posting may be closed earlier due to high volume of applicants.

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.