Business Control Mgr

Bank of America; Chandler (AZ); On-site; USD 95,000 - 135,000; Full time

Job summary

Bank of America in Chandler, AZ is seeking a role to lead internal control discipline within a Line of Business or Enterprise Control Function. The position focuses on executing testing, monitoring, and remediation to align with enterprise standards and regulatory expectations.

The ideal candidate will have a strong background in control testing, root cause analysis, and remediation delivery, collaborating with business leaders to reduce risk and improve processes.

Qualifications

• Experience executing control testing and QA reviews.
• Knowledge of risk and control frameworks and issue management.
• Identify control gaps and remediation opportunities.
• Experience with root cause analysis and remediation planning.
• Strong communication for executive audiences.

Responsibilities

• Execute control testing, monitoring, and validation activities to assess the effectiveness of operational and regulatory controls.
• Identify risks, control gaps, process breakdowns, and emerging issues through testing and engagement.
• Partner with business leaders to evaluate control environments and implement risk mitigation.
• Support Operational Excellence initiatives by streamlining processes and improving control effectiveness.
• Conduct root cause analysis and develop recommendations to address deficiencies.
• Facilitate risk assessments, process reviews, and control evaluations across functions.
• Promote proactive risk identification and continuous improvement of controls.

Skills

Control testing

Quality assurance

Risk-based assessments

Issue management

Root cause analysis

Stakeholder influence

Analytical thinking

Communication skills

Prioritization

Tools

MS Word

Excel

PowerPoint

Job description

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description

This job is responsible for leading and executing on internal control discipline and operational excellence within a Line of Business (LOB) or Enterprise Control Function (ECF). Key responsibilities include executing LOB or ECF processes and tools to drive adherence to enterprise-wide standards. Job expectations include supporting the implementation of quality assurance and quality control processes within the LOB or ECF through ongoing monitoring and testing of controls, identifying issues and control improvements for remediation, and building out actions plans and milestones.

LOB Job Description

This role is an individual contributor responsible for supporting the identification, assessment, monitoring, and mitigation of operational, compliance, regulatory, and reputational risks across Retail Credit Operations (RCO). This role plays a critical part in executing the organization’s Operational Excellence (OpEx) strategy by leveraging deep testing and control execution experience to identify opportunities for risk reduction, process optimization, control enhancement, and operational efficiency.

The ideal candidate will have a strong background in control testing, root cause analysis, and the execution of risk remediation initiatives.

Responsibilities include but are not limited to:

• Execution of control testing, monitoring, and validation activities to assess the effectiveness of operational and regulatory controls.
• dentification of risks, control gaps, process breakdowns, and emerging issues through testing, assessment, and business engagement activities.
• Partnering with business leaders, process owners, and subject matter experts to evaluate control environments and implement sustainable risk mitigation strategies.
• Supporting Operational Excellence initiatives by identifying opportunities to streamline processes, eliminate non-value-added activities, and improve control effectiveness.
• Conducting root cause analysis and develop recommendations to address control deficiencies and operational challenges.
• Facilitating risk assessments, process reviews, and control evaluations across business functions.
• Promoting a culture of proactive risk identification, accountability, continuous improvement, and strong control execution.

Required Qualifications

• Demonstrated experience executing control testing, quality assurance reviews, or risk-based assessments.
• Business Controls operational knowledge
• Strong knowledge of risk and control frameworks, issue management practices, and operational risk principles.
• Proven ability to identify control gaps, assess business risks, and develop practical remediation recommendations.
• Experience performing root cause analysis and evaluating process and control effectiveness.
• Strong analytical, problem-solving, and critical thinking skills.
• Ability to influence partners across multiple functions and levels of the organization.
• Excellent verbal and written communication skills, including the ability to summarize complex issues for executive audiences.
• Experience managing multiple priorities within a fast-paced and evolving environment

Desired Qualifications

• Proficiency in using MS Word, EXCEL and PowerPoint
• Preferably, sound understanding of financial regulatory agencies and regulatory oversight and supervision

Shift

1st shift (United States of America)

Hours Per Week

40