Business Retention Representative (RBAR)

Cable ONE; Eagle (ID); Remote; USD 42,000 - 65,000; Full time

Benefits offered by this job

Medical, dental, and vision plans

Life insurance

Paid time off

401(k) with company match

Tuition reimbursement

Internet stipend

Diversity and community support

Job summary

Cable One is seeking a Retention Business Account Representative to develop and renew contracts with existing business customers who subscribe to our voice and broadband services. You will use problem-solving skills to retain customers and upsell Sparklight products while collaborating with other departments to resolve concerns.

The role emphasizes customer satisfaction, patience with frustrated customers, and delivering service with expertise and empathy.

Qualifications

• High school diploma or GED; or 3–6 months related experience and/or training.
• Prior sales experience preferred.

Responsibilities

• Develop, renew contracts, and maintain a base of existing business customers.
• Use problem-solving techniques to retain customers who call to reduce or cancel services.
• Connect with current customers and help them renew their contracts.
• Follow up with subscribers to answer questions or confirm assistance.
• Identify reasons for dissatisfaction and provide prompt resolution to retain customers.
• Upsell Sparklight products (digital, HSD, and phone) to existing business customers.
• Collaborate with other departments to resolve customer questions or concerns.

Skills

Sales experience

Customer service

Communication

Education

HS diploma or GED

Job description

At Cable One and our family of brands, we keep our customers and associates connected to what matters most. For our associates, that means: a thriving and rewarding career, respect for the communities where they live and work, a focus on health and wellness, an excellent work/life balance, and an open and inclusive workplace.

If you’d like to join an organization that is dedicated to customer and associate satisfaction, check out this exciting sales opportunity.

Responsibilities

• Cable One’s Retention Business Account Representatives are responsible for developing, renewing contracts, and maintaining a base of existing business customers who subscribe to our voice and broadband services.
• Use a variety of problem-solving techniques to retain customers who call to reduce or cancel their services.
• Connect with our current customers and help them renew their contracts.
• Follow up with subscribers to answer their questions or confirm if we can help answer their questions.
• Identify reasons for customer dissatisfaction with product and provide prompt resolution in order to retain the customer.
• Up-sells Sparklight products that include digital, HSD, and phone to existing business customers.
• Team up with other departments here at Sparklight to help answer customer questions or resolve their concerns.
• This position has the expectation and responsibility to take on other duties needed to help drive our Purpose, fulfill our Brand Principles, and abide by our Organization's Values.
• Confidence to be persistent and professionally sell our services after a customer declines on an offer.
• Sometimes you will need to look for creative routes to get the customer to say 'yes' to a sale!
• Values each and every customer, while working hard to keep their business and support our communities.
• Delivers support in the ways that are most useful to our customers and addresses their needs with expertise, respect, and empathy.
• Understand what our customers need, and actively works to make their relationship with use seamless, easy, and rewarding.
• Personal: Knows our customers well, and tailors our communications and interactions to address their needs and expectations.

Requirements

• High school diploma or general education degree (GED); or three to six months related experience and/or training; Prior sales experience preferred.
• You will be working with customers who may be frustrated, we are looking for candidates who can keep calm and be patient in all situations.

Benefits

• Medical, dental, and vision plans – start when you start!
• Life insurance (self, spouse, children)
• ~ Paid time off (vacation, holiday, and personal/sick days)
• ~401(k) - 100% company match (match program starts after 1 year of service, up to 5% of eligible compensation)
• ~ Group Legal plan with Identity Theft Protection
• Tuition reimbursement (up to $5,250 on 1st year)
• Up to seventy-five dollars a month towards cable and internet services
• Annual community support to various organizations across the U.Diversity lies in the communities we serve and among the associates who dedicate themselves to ensure our continued success.

Cable One and our family of brands is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability.

Cable One and our family of brands is committed to keeping our associates and customers safe. LI-Remote