Client Success Manager

Symetri USA; St. Louis (MO); In loco; USD 70.000 - 95.000; Tempo pieno

Vantaggi offerti da questo lavoro

Group health insurance

Disability coverage (short- and long‑"

Wellness benefits and cafeteria plan

HSA matching

401(k) with company match

Descrizione del lavoro

Symetri USA is seeking a proactive Client Success Manager to oversee a high-volume portfolio of up to 450 clients, driving retention, adoption, and growth across Autodesk and Symetri solutions.

You will own post-sale relationships, coordinate with sales and technical teams, and steer renewals while identifying expansion opportunities to build long-term partnerships.

Competenze

• 1-2 years of experience in Client Success, Account Management, Renewals, Inside Sales, or a similar customer-facing role.
• Experience managing multiple priorities in a fast-paced environment.
• Strong communication, relationship-building, and problem-solving skills.
• Experience with CRM platforms such as Salesforce (Planhat experience is a plus).
• Proficiency with Microsoft 365, including Outlook, Teams, Excel, and Word.
• Demonstrated ownership, accountability, and attention to detail.
• Bachelor's degree or equivalent combination of education and experience.
• Experience in software, SaaS, technology, or subscription-based business
• Familiarity with Autodesk products, licensing, or the AECO or Manufacturing industries
• Understanding of customer lifecycle management, renewals, and adoption strategies

Mansioni

• Own customer retention and renewal outcomes across a high-volume portfolio.
• Build strong client relationships through proactive outreach and consultative conversations.
• Identify and elevate customer risks using engagement and health indicators.
• Prepare and deliver Autodesk renewal quotes and Symetri support contract renewals.
• Partner with Sales to surface expansion opportunities and support account growth.
• Coordinate with technical, consulting, and support teams to ensure positive client outcomes.
• Maintain accurate customer records, forecasts, contracts, and activities in Salesforce and other business systems.
• Guide customers through Autodesk licensing updates, program changes, and adoption best practices

Conoscenze

Customer relationships

Communication skills

Problem solving

Time management

Formazione

Bachelor's degree

Strumenti

Salesforce

Planhat

Microsoft 365

Descrizione del lavoro

SYMETRI

Symetri combines technology and business process consulting to help firms successfully plan, design, build and operate land and buildings. With Symetri, you are part of a company that is delivering solutions to improve the entire project delivery process, from planning and design, to construction and operations & maintenance. In other words, you're joining a team that is dedicated to helping our clients leverage technology in innovative ways to build a better world.

ROLE

We're looking for a proactive, consultative Client Success Manager to manage a large portfolio of customer accounts and drive retention, adoption, and growth. In this role, you'll serve as the primary post-sale contact for up to 450 clients, helping them maximize value from their Autodesk and Symetri solutions while identifying opportunities for expansion and long-term partnership.

Success in this role comes from strong prioritization, process discipline, and the ability to recognize which customers need a deeper level of engagement.

Responsibilities

• Own customer retention and renewal outcomes across a high-volume portfolio.
• Build strong client relationships through proactive outreach and consultative conversations.
• Identify and elevate customer risks using engagement and health indicators.
• Prepare and deliver Autodesk renewal quotes and Symetri support contract renewals.
• Partner with Sales to surface expansion opportunities and support account growth.
• Coordinate with technical, consulting, and support teams to ensure positive client outcomes.
• Maintain accurate customer records, forecasts, contracts, and activities in Salesforce and other business systems.
• Guide customers through Autodesk licensing updates, program changes, and adoption best practices

Reqirements

• 1-2 years of experience in Client Success, Account Management, Renewals, Inside Sales, or a similar customer-facing role.
• Experience managing multiple priorities in a fast-paced environment.
• Strong communication, relationship-building, and problem-solving skills.
• Experience with CRM platforms such as Salesforce (Planhat experience is a plus).
• Proficiency with Microsoft 365, including Outlook, Teams, Excel, and Word.
• Demonstrated ownership, accountability, and attention to detail.
• Bachelor's degree or equivalent combination of education and experience.

• Experience in software, SaaS, technology, or subscription-based business
• Familiarity with Autodesk products, licensing, or the AECO or Manufacturing industries
• Understanding of customer lifecycle management, renewals, and adoption strategies

Benefits & Perks

• Generous and flexible time off (FTO), plus eight paid holidays
• Company-sponsored benefits include:
  • Group health insurance with nominal employee contribution
  • Employer-paid short- and long-term disability coverage
  • Access to optional benefits through a cafeteria plan, including dental, vision, life insurance, wellness reimbursement program, and other supplemental benefits
  • Employer match of employee HSA contributions, dollar-for-dollar up to the IRS limit
  • 401(k) with company match of up to 4% of base salary
• Our company is currently unable to sponsor work visas. Candidates must be legally authorized to work in the United States without sponsorship.

Symetri is an Equal Opportunity Employer as to all protected groups, including protected veterans and individuals with disabilities.