Business/Product Analyst

CAI; Chicago (IL); Hybrid; USD 100,000 - 112,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

401k retirement plan

Job summary

CAI is hiring a Business/Product Analyst for a hybrid position in Chicago's Magnificent Mile. You will support and enhance custom financial services apps, perform business process analysis, and participate in quality assurance activities. The role is a full-time contract with hybrid downtown Chicago work arrangement.

Candidates should have a Bachelor's degree in CS or related field and at least 3 years of BA and IT design/implementation experience, plus proficiency with Jira, SQL, and BI tools.

Qualifications

• Bachelor's degree in CS or related field, or equivalent experience.
• 3+ years' business analyst experience in IT or financial services.
• Experience gathering, documenting, and analyzing business requirements.
• Experience supporting applications and troubleshooting production issues.
• Knowledge of Agile methodologies (Scrum/Kanban).
• Experience with Jira or other Atlassian tools and SQL/data analysis.

Responsibilities

• Provide end user support for multiple business applications.
• Analyze and document business processes, workflows, and requirements.
• Work with product owners and stakeholders to support project delivery.
• Write and manage development stories; assist with estimation.
• Coordinate requirements gathering and stakeholder meetings.
• Track progress using Jira; participate in QA and testing.
• Extract data from systems using ETL/BI tools for reporting.
• Support deployment activities via Azure DevOps and change-control processes.
• Assist with audit reporting and promote automation of repetitive tasks.

Skills

Strong communication

Stakeholder management

Agile methodologies

Jira usage

SQL basics

Data analysis

Multitasking

Education

Bachelor's degree in Computer Science or related field

Tools

Jira

Azure DevOps

Azure Portal

REST APIs

GitHub

Power BI

SQL

Job description

Who We Are

CAI is a global services firm with over 9,000 associates worldwide and a yearly revenue of $1.3 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right—whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise.

Req Number

R8406

Employment Type

Full time

Worksite Flexibility

Hybrid

Who We Are

CAI is a global services firm with over 9,000 associates worldwide and a yearly revenue of $1.3 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right—whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise.

Job Summary

As a Business/Product Analyst, you will support and work on enhancements for a variety of custom financial services applications. This is a hybrid position in Chicago on the Magnificent Mile.

Job Description

We are looking for a Business/Product Analyst to provide end user support for multiple business applications, perform business process analysis, support feature development and modernization initiatives, and participate in quality assurance activities. This position will be full-time contract and hybrid in downtown Chicago (Magnificent Mile).

Only candidates without a need for work authorization now or in the future will be considered. Local candidates only, please.

What You’ll Do

• Provide end user support and triage for multiple business applications
• Review, analyze, and document business processes, workflows, functional requirements, and user needs
• Partner with product owners, business stakeholders, technology teams, controllers, and management to support project delivery
• Facilitate meetings with stakeholders to gather requirements, answer questions, and resolve issues
• Write and manage development stories and assist with project estimation activities
• Track story progress, sprint allocation, milestones, and deadlines using Jira and related Atlassian tools
• Perform quality assurance testing to ensure solutions meet business requirements and usability expectations
• Extract and integrate data from various systems using ETL, BI, and AI tools to support reporting and analytics
• Troubleshoot application and system issues and coordinate resolution efforts
• Support deployment activities through Azure DevOps while ensuring compliance with change control processes
• Assist with audit reporting using BI tools and SQL queries
• Promote automation of repetitive support activities
• Utilize AI-assisted tools to create simple test and automation scripts

What You'll Need

• Bachelor's degree in Computer Science, Systems Analysis, related field, or equivalent experience
• Minimum of 3 years of business analyst experience
• Minimum of 3 years of IT design and implementation experience
• Experience gathering, documenting, and analyzing business requirements
• Experience supporting applications and troubleshooting production issues
• Knowledge of Agile methodologies including Scrum and Kanban
• Experience with Jira or other Atlassian tools
• Experience with SQL and data analysis
• Strong communication, collaboration, and stakeholder management skills
• Experience participating in quality assurance and testing activities
• Ability to manage multiple projects and priorities simultaneously

Preferred

• Experience within financial services, investment management, or portfolio management environments
• Understanding of investments, statistics, or statistical analysis
• Experience with .NET applications and development environments
• Experience with Azure DevOps and Azure Portal
• Experience with REST APIs, GitHub, and Power BI
• Working knowledge of AI tools such as Claude, Cursor, Claude Code, or similar code-generating LLMs

Physical Demands

• Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state and local standards
• Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings and collaborate with team members
• Ability to conduct repetitive tasks on a computer utilizing a mouse keyboard and monitor, etc.
• Ability to work in a hybrid environment with onsite attendance three days per week in Chicago, Tuesday through Thursday

Reasonable accommodation statement

If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to [e-mail] or (888) 824 – 8111.

EEO Statement

It is the policy of Computer Aid, Inc.(CAI) not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. It is also the policy of CAI to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.

Employees and applicants of CAI will not be subject to harassment on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any Federal, State, or local EEO law is prohibited.

Pay range

$100,000 - $112,000 per year

• Benefit packages include medical, dental, and vision insurance, as well as 401k retirement account access.
• Employees in this role receive paid time off and may also be entitled to paid sick leave and/or other paid time off as provided by applicable law.