Business Process Specialist-Austin Planning

City of Austin; United States; Hybrid; USD 66,000 - 82,000; Full time

Benefits offered by this job

Health benefits

Retirement plan

Training opportunities

Wellness programs

Job summary

The City of Austin Planning Department is seeking a Business Process Specialist to support project management, quality management, and business process improvement initiatives. The role involves research, data analysis, and preparing recommendations for policy and procedure changes.

Hybrid schedule is available, and the department emphasizes equitable, people-centered planning while collaborating with managers, auditors, and team leaders. Salary offers competitive compensation and benefits.

Qualifications

• Bachelor’s degree in a related field plus one year experience.
• Experience may be substituted for education up to four years.
• Experience with project management, data analysis, and performance measurement.
• Familiarity with Legistar and BCIC Software.

Responsibilities

• Assist in planning, executing and closing projects.
• Develop and maintain databases to support data analysis.
• Prepare recommendations for policy and process changes.
• Write reports summarizing findings and data collection methods.
• Establish project schedules and maintain status reports.
• Communicate project and process status.
• Conduct research and analyze data trends for decision-making.
• Document meetings and action items using flowcharting.
• Maintain positive relationships with managers and stakeholders.

Skills

Project management

Data analysis

Communication

Research methods

Problem solving

Team collaboration

Process improvement

Written communication

Oral communication

Education

Bachelor’s degree in a related field

Tools

Legistar

BCIC Software

Job description

About This Position

The mission of the Austin Planning Department is to provide equitable and people-centered planning services to shape an Austin where everyone can thrive.

Business Process Specialist

Under general supervision, this position performs professional level work involving research and analysis of a variety of routine/semi routine administrative and operational support duties in the area of project management, quality management, performance measurement, change management and business process improvement. Provides support and assistance to senior process consultants, auditors and team leaders.

Duties, Functions and Responsibilities

• Assists in planning, executing and closing projects in a variety of operational and/or administrative situations related to specific assignments/areas.


• Develops and maintains databases to support data analysis and research findings for business projects.


• Assists in preparation of recommendations for implementation of new or revised policies, procedures, and/or process changes/improvements.


• Writes reports that summarize findings, data collection techniques, implementation options, etc.


• Establishes project schedules using project planning software/tools, updates, and maintains project status reports.


• Communicates project/process status.


• Conducts research, analyzes trends, determines accuracy and relevancy of data/information, and uses sound judgment to evaluate alternatives.


• Facilitates and documents meetings, action items, and processes using flowcharting methodologies.


• Maintains positive working relationships with managers, supervisors, employees and other stakeholders to gain their cooperation and support.

Knowledge, Skills, and Abilities

• Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.


• Knowledge of business strategies, objectives, planning, development and management processes and process improvement.


• Knowledge of research methodologies, cost/benefit analysis, statistics and financial modeling.


• Knowledge of applicable City of Austin, state and federal statutes, ordinances and codes.


• Knowledge of performance measures, quality improvement programs and project management methods.


• Skill in oral and written communication using a variety of formats including: print communication, electronic format, presentations and telephonic.


• Skill in using computers and related software applications.


• Skill in data analysis and problem solving.


• Ability to quickly recognize and analyze irregular data and situations.


• Ability to work independently and with teams.

Minimum Qualifications

• Graduation with a Bachelor’s degree from an accredited college or university with major coursework in a field related to the job, plus one (1) year experience related to the job.


• Experience may be substituted for education up to a maximum of four (4) years.

Preferred Qualifications

• Experience working with municipal boards and commissions.


• Experience preparing agendas for appointed and elected bodies.


• Experience in the land use planning field.


• Experience with Legistar and BCIC Software.

Hybrid Schedule

A hybrid schedule is available. The position may require evening and weekend meetings.

Salary

$65,510-$81,890

Physical Location

6310 Wilhelmina Delco Dr., Austin, TX

Posting Duration

The Department may close this posting any time after 7 days.

Important Note to Applicants

Please be aware that the Job Posting Close Date reflects the final day to apply, but the posting will close at 11:59 PM the day before the date listed. All application steps, including attachments and submission, must be fully completed before that time. We also recommend that you save or print a copy of the job posting for your records. Once a posting has closed, it will no longer be viewable in the system.

Travel

If you are selected for this position and meet the Driver Safety Standards in the City of Austin Driver Safety Program, you may drive when necessary to multiple locations as part of your regular job duties. Otherwise, you are responsible for getting to and from these locations.

Benefits

Working with the City of Austin provides a number of health and welfare benefits such as low-cost medical, dental, vision, paid leave time, a highly competitive retirement plan, training opportunities and more.

Join the City of Austin Team

At the City of Austin, we are more than just an employer—we are a vibrant community dedicated to shaping one of the nation's most dynamic and innovative cities. As we strive to fulfill our commitment as public servants, it is important that we ground our efforts in a set of guiding principles – Empathy, Ethics, Excellence, Engagement, and Equity – that anchor our delivery of services that significantly impact the lives of Austinites. Joining the City of Austin means embarking on a purposeful career, contributing to the community, and being part of a forward-thinking organization that values every employee.

What Makes the City of Austin Special? Make a Difference: Join a team driving meaningful change in one of the fastest-growing cities in the nation. Value and Innovation: Work in an environment where employees are valued and innovation thrives. Competitive Benefits: Enjoy a comprehensive compensation package that includes generous leave, work-life balance programs, and extensive benefits. Retirement Security: Plan for the future with the City of Austin Employees' Retirement System. Sustainable Transportation Options: Commute easily with access to public transit and bike-friendly infrastructure. Focus on Wellness: Stay healthy through wellness programs, on-site fitness centers, and mental health support. Career Growth: Advance your skills and expertise with professional development and leadership opportunities. Modern Workspaces: Work in innovative and sustainable environments that foster collaboration and inspiration. By joining us, you become part of a community that values its people and is committed to making Austin the most thriving and resilient city in the country.

EEO Statement for City of Austin

The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual's AIDS, AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk.

City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call [phone] or Texas Relay by dialing 7-1-1.