Business Process Specialist (Austin Government Relations, Grants Division)

City of Austin; Austin (TX); On-site; USD 66,000 - 82,000; Full time

Job summary

City of Austin seeks a Business Process Specialist to support Advantage grant software, provide operational support and training to departments receiving grants from federal, state, or local grantors. The role includes quality control for project management activities and contributing to process improvements.

Under supervision, you will assist senior consultants and teams in research, data analysis, and change management, coordinating with multiple stakeholders and ensuring compliance across

Qualifications

• Bachelor’s degree in a field related to the job plus one year of related experience.
• Experience may be substituted for education up to four years.

Responsibilities

• Plan, execute and close projects related to operational/administrative situations.
• Develop and maintain databases for data analysis and research findings.
• Prepare recommendations for new or revised policies or process changes.
• Write reports summarizing findings and data collection methods.
• Establish project schedules and maintain status reports.
• Conduct research, analyze trends, and evaluate data for alternatives.
• Facilitate meetings and document action items using flowcharting.
• Maintain positive relationships with managers, staff and stakeholders.

Skills

Large dataset analysis

Advanced Excel (Pivot Tables)

Grant management knowledge

Grant software operations support

Training material development

Travel to multiple locations

Education

Bachelor’s degree in a related field

1 year related experience

Job description

About This Position

This position will support the City’s Advantage enterprise grant software and provide operational support, training, and guidance to all departments that receive grants from federal, state, or local grantors. Additionally, the Business Process Specialist will assist with administrative system management and operational support, including quality control, for project management activities. This role will also contribute to business process improvement and change management initiatives.

Job Description:

Purpose:

Under general supervision, this position performs professional level work involving research and analysis of a variety of routine/semi routine administrative and operational support duties in the area of project management, quality management, performance measurement, change management and business process improvement. Provides support and assistance to senior process consultants, auditors and team leaders.

Duties, Functions and Responsibilities:

Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.

• Assists in planning, executing and closing projects in a variety of operational and/or administrativesituations related to specific assignments/areas.
• Develops and maintains databases to support data analysis and research findings for business projects.
• Assists in preparation of recommendations for implementation of new or revised policies, procedures, and/or process changes/improvements.
• Writes reports that summarize findings, data collection techniques, implementation options, etc.
• Establishes project schedules using project planning software/tools, updates, and maintains project status reports. Communicates project/process status.
• Conducts research, analyzes trends, determines accuracy and relevancy of data/information, and uses sounds judgment to evaluate alternatives.
• Facilitates and documents meetings, action items, and processes using flowcharting methodologies.
• Maintains positive working relationships with managers, supervisors, employees and other stakeholders to gain their cooperation and support.

Knowledge, Skills, and Abilities:

Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

• Knowledge of business strategies, objectives, planning, development and management processes and process improvement.
• Knowledge of research methodologies, cost/benefit analysis, statistics and financial modeling.
• Knowledge of applicable City of Austin, state and federal statutes, ordinances and codes.
• Knowledge of performance measures, quality improvement programs and project management methods.
• Skill in oral and written communication using a variety of formats including: print communication, electronic format, presentations and telephonic.
• Skill in using computers and related software applications.
• Skill in data analysis and problem solving.
• Ability to quickly recognize and analyze irregular data and situations.
• Ability to work independently and with teams.

Minimum Qualifications:

• Graduation with a Bachelor’s degree from an accredited college or university with major coursework in a field related to the job, plus one (1) year experience related to the job.
• Experience may be substituted for education up to a maximum of four (4) years.

Preferred Qualifications:

• Experience analyzing large datasets
• Advanced Excel experience including pivot tables and graphs
• Grant management knowledge including documentation and compliance tracking
• Experience supporting and troubleshooting grant software operations
• Experience developing training materials and delivering training
• Ability to travel to more than one work location
  

Compensation Range:

The annual hiring range for this position is $65,510.00-$81,890.00

Notes to Candidate:

The Grants Division is part of Austin Government Relations. The Grants Division helps City departments find, secure, and manage grant funding that supports Austin’s priorities. The team connects people, processes, and opportunities so that grant funding can create and sustain community-serving projects.

The Business Process Specialist will support the City’s Advantage enterprise grant software and provide operational support, training, and guidance to all departments that receive grants from federal, state, or local grantors. Additionally, the Business Process Specialist will assist with administrative system management and operational support, including quality control, for project management activities. This role will also contribute to business process improvement and change management initiatives.

Benefits:

Benefits:
Working with the City of Austin provides a number of health and welfare benefits such as low-cost medical, dental, vision, paid leave time, a highly competitive retirement plan, training opportunities and more.

Assessment:

An assessment may be part of the recruitment process.

Hours:

Monday – Friday; 8:00 a.m. – 5:00 p.m.
Hours will vary based on operational needs.

Work Location:

919 Congress Avenue, Austin Texas 78701

Travel:

If you are selected for this position, and meet the Driver Safety Standards in the City of Austin Driver Safety Program, you may drive when necessary to multiple locations as part of your regular job duties. Otherwise, you are responsible for getting to and from these locations.

The office may close this posting at any time after seven days.

JOIN THE CITY OF AUSTIN TEAM

At the City of Austin, we are more than just an employer—we are a vibrant community dedicated to shaping one of the nation’s most dynamic and innovative cities. As we strive to fulfill our commitment as public servants, it is important that we ground our efforts in a set of guiding principles – Empathy, Ethics, Excellence, Engagement, and Equity – that anchor our delivery of services that significantly impact the lives of Austinites. Joining the City of Austin means embarking on a purposeful career, contributing to the community, and being part of a forward-thinking organization that values every employee.

What Makes the City of Austin Special?

• Make a Difference : Join a team driving meaningful change in one of the fastest-growing cities in the nation.

• Value and Innovation : Work in an environment where employees are valued, and innovation thrives.

• Competitive Benefits : Enjoy a comprehensive compensation package that includes generous leave, work-life balance programs, and extensive benefits.

• Retirement Security : Plan for the future with the City of Austin Employees’ Retirement System.

• Sustainable Transportation Options : Commute easily with access to public transit and bike-friendly infrastructure.

• Focus on Wellness : Stay healthy through wellness programs, on-site fitness centers, and mental health support.

• Career Growth : Advance your skills and expertise with professional development and leadership opportunities.

• Modern Workspaces : Work in innovative and sustainable environments that foster collaboration and inspiration.

By joining us, you become part of a community that values its people and is committed to making Austin the most thriving and resilient city in the country.

EEO Statement for City of Austin:

The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual’s AIDS, AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk.

City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call [phone] or Texas Relay by dialing 7-1-1.