Business Process Specialist (Austin Government Relations, Grants Division)

City of Austin; Harrisburg (Dauphin County); On-site; USD 66,000 - 82,000; Full time

Job summary

City of Austin is seeking a Business Process Specialist to support Advantage grant software, provide training, and guide departments receiving grants. The role includes improving business processes, change management, and administrative system support across federal, state, and local grants.

Responsibilities include project management support, data analysis, and developing training materials, with collaboration across teams and travel to multiple work locations as needed.

Qualifications

• Bachelor's degree in a related field with 1 year experience.
• Experience may be substituted for education up to four years.

Responsibilities

• Plan, execute and close projects across operations and administration.
• Develops and maintains databases to support analysis for projects.
• Prepare recommendations for policy, procedure or process changes.
• Write reports summarizing findings and data collection methods.
• Establish project schedules using planning software and report status.
• Research trends, assess data relevance, and evaluate options.
• Facilitate meetings and document action items using flowcharts.
• Maintain positive relationships with managers, staff and stakeholders.

Skills

Project planning

Data analysis

Research methodologies

Communication

Independent work

Team collaboration

Education

Bachelor's degree in related field

Tools

Excel

Project planning software

Job description

About This Position

This position will support the City’s Advantage enterprise grant software and provide operational support, training, and guidance to all departments that receive grants from federal, state, or local grantors. Additionally, the Business Process Specialist will assist with administrative system management and operational support, including quality control, for project management activities. This role will also contribute to business process improvement and change management initiatives.

Job Description

Purpose

Under general supervision, this position performs professional level work involving research and analysis of a variety of routine/semi routine administrative and operational support duties in the area of project management, quality management, performance measurement, change management and business process improvement. Provides support and assistance to senior process consultants, auditors and team leaders.

Duties, Functions and Responsibilities

• Assists in planning, executing and closing projects in a variety of operational and/or administrativesituations related to specific assignments/areas.
• Develops and maintains databases to support data analysis and research findings for business projects.
• Assists in preparation of recommendations for implementation of new or revised policies, procedures, and/or process changes/improvements.
• Writes reports that summarize findings, data collection techniques, implementation options, etc.
• Establishes project schedules using project planning software/tools, updates, and maintains project status reports. Communicates project/process status.
• Conducts research, analyzes trends, determines accuracy and relevancy of data/information, and uses sounds judgment to evaluate alternatives.
• Facilitates and documents meetings, action items, and processes using flowcharting methodologies.
• Maintains positive working relationships with managers, supervisors, employees and other stakeholders to gain their cooperation and support.

Knowledge, Skills, and Abilities

Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

• Knowledge of business strategies, objectives, planning, development and management processes and process improvement.
• Knowledge of research methodologies, cost/benefit analysis, statistics and financial modeling.
• Knowledge of applicable City of Austin, state and federal statutes, ordinances and codes.
• Knowledge of performance measures, quality improvement programs and project management methods.
• Skill in oral and written communication using a variety of formats including: print communication, electronic format, presentations and telephonic.
• Skill in using computers and related software applications.
• Skill in data analysis and problem solving.
• Ability to quickly recognize and analyze irregular data and situations.
• Ability to work independently and with teams.

Minimum Qualifications

• Graduation with a Bachelor’s degree from an accredited college or university with major coursework in a field related to the job, plus one (1) year experience related to the job.
• Experience may be substituted for education up to a maximum of four (4) years.

Preferred Qualifications

• Experience analyzing large datasets
• Advanced Excel experience including pivot tables and graphs
• Grant management knowledge including documentation and compliance tracking
• Experience supporting and troubleshooting grant software operations
• Experience developing training materials and delivering training
• Ability to travel to more than one work location
  

Compensation Range

The annual hiring range for this position is $65,510.00-$81,890.00

Notes to Candidate

The Grants Division is part of Austin Government Relations. The Grants Division helps City departments find, secure, and manage grant funding that supports Austin’s priorities. The team connects people, processes, and opportunities so that grant funding can create and sustain community-serving projects.

The Business Process Specialist will support the City’s Advantage enterprise grant software and provide operational support, training, and guidance to all departments that receive grants from federal, state, or local grantors. Additionally, the Business Process Specialist will assist with administrative system management and operational support, including quality control, for project management activities. This role will also contribute to business process improvement and change management initiatives.

JOIN THE CITY OF AUSTIN TEAM

At the City of Austin, we are more than just an employer—we are a vibrant community dedicated to shaping one of the nation’s most dynamic and innovative cities. As we strive to fulfill our commitment as public servants, it is important that we ground our efforts in a set of guiding principles – Empathy, Ethics, Excellence, Engagement, and Equity – that anchor our delivery of services that significantly impact the lives of Austinites. Joining the City of Austin means embarking on a purposeful career, contributing to the community, and being part of a forward-thinking organization that values every employee.

What Makes the City of Austin Special?

• Make a Difference : Join a team driving meaningful change in one of the fastest-growing cities in the nation.
• Value and Innovation : Work in an environment where employees are valued, and innovation thrives.
• Competitive Benefits : Enjoy a comprehensive compensation package that includes generous leave, work-life balance programs, and extensive benefits.
• Retirement Security : Plan for the future with the City of Austin Employees’ Retirement System.
• Sustainable Transportation Options : Commute easily with access to public transit and bike-friendly infrastructure.
• Focus on Wellness : Stay healthy through wellness programs, on-site fitness centers, and mental health support.
• Career Growth : Advance your skills and expertise with professional development and leadership opportunities.
• Modern Workspaces : Work in innovative and sustainable environments that foster collaboration and inspiration.

By joining us, you become part of a community that values its people and is committed to making Austin the most thriving and resilient city in the country.

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The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual’s AIDS, AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk.

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