Business Process Specialist - Austin Police

City of Austin; Rutherford (NJ); On-site; USD 66,000 - 82,000; Full time

Job summary

City of Austin seeks a professional to coordinate recruiting workflows, manage applicant processing, maintain records, and support data reporting for the Police Recruiting Unit. You will analyze practices, create improvement plans, and track progress across projects within the APD.

Strong communication, data analysis, and project coordination skills are essential. The role emphasizes compliance with city policies, teamwork, and the ability to work independently to enhance efficiency in

Qualifications

• Bachelor's degree from an accredited college or university in a field related to the job, plus one year of related experience.
• Experience may be substituted for education up to four years.

Responsibilities

• Plans, coordinates, and closes projects in operational and administrative settings.
• Develops and maintains databases to support data analysis for business projects.
• Prepares recommendations for policy and procedure changes.
• Writes reports summarizing findings and options.
• Creates and updates project schedules and status reports.
• Conducts research, analyzes data trends, and evaluates alternatives.
• Facilitates meetings and documents action items using flowcharting methodologies.
• Maintains positive relationships with managers, staff and stakeholders.

Skills

Business processes

Project management

Data analysis

Research methods

Policy analysis

Statutes knowledge

Communication

Problem solving

Teamwork

Independent work

Education

Bachelor's degree

Tools

Microsoft Office

Word

Excel

PowerPoint

Outlook

Job description

About This Position

Performs professional business process coordination and administrative support for the Austin Police Recruiting Unit by managing recruiting workflows, coordinating applicant processing, maintaining records and reporting systems, improving operational processes, and providing logistical support for recruiting activities. The position ensures recruiting operations are efficient, compliant with City and departmental policies, and responsive to applicants, staff, and stakeholders. Additionally, the position will improve efficiency by examining current practices and identifying areas for improvement, helping to create a plan for improvement, assisting in implementing approved changes, and tracking the gains and progress of these projects. This will include analyzing current practices, comparing internal data and operations to those of other agencies, aiding in the creation of workflow timelines, and reporting the results to the unit and chain of command.

Job Description:

Purpose:

Under general supervision, this position performs professional level work involving research and analysis of a variety of routine/semi routine administrative and operational support duties in the area of project management, quality management, performance measurement, change management and business process improvement. Provides support and assistance to senior process consultants, auditors and team leaders.

Duties, Functions and Responsibilities:

Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.

• Assists in planning, executing and closing projects in a variety of operational and/or administrativesituations related to specific assignments/areas.
• Develops and maintains databases to support data analysis and research findings for business projects.
• Assists in preparation of recommendations for implementation of new or revised policies, procedures, and/or process changes/improvements.
• Writes reports that summarize findings, data collection techniques, implementation options, etc.
• Establishes project schedules using project planning software/tools, updates, and maintains project status reports. Communicates project/process status.
• Conducts research, analyzes trends, determines accuracy and relevancy of data/information, and uses sounds judgment to evaluate alternatives.
• Facilitates and documents meetings, action items, and processes using flowcharting methodologies.
• Maintains positive working relationships with managers, supervisors, employees and other stakeholders to gain their cooperation and support.

Responsibilities - Supervisor and/or Leadership Exercised:

• None.

Knowledge, Skills, and Abilities:

• Knowledge of business strategies, objectives, planning, development and management processes and process improvement.
• Knowledge of research methodologies, cost/benefit analysis, statistics and financial modeling.
• Knowledge of applicable City of Austin, state and federal statutes, ordinances and codes.
• Knowledge of performance measures, quality improvement programs and project management methods.
• Skill in oral and written communication using a variety of formats including: print communication, electronic format, presentations and telephonic.
• Skill in using computers and related software applications.
• Skill in data analysis and problem solving.
• Ability to quickly recognize and analyze irregular data and situations.
• Ability to work independently and with teams.

Minimum Qualifications:

• Graduation with a Bachelor's degree from an accredited college or university with major coursework in a field related to the job, plus one (1) year experience related to the job.
• Experience may be substituted for education up to a maximum of four (4) years.

Licenses and Certifications Required:

• None.

Preferred Qualifications:

• Experience in project coordination.
• Experience gathering, analyzing, and utilizing data to support program process improvements and program reporting.
• Experience in office administration.
• Experience with records management.
• Experience with recruiting and applicant tracking systems.
• Experience with Microsoft Office Suite, to include Word, Excel, PowerPoint and Outlook.

Compensation Range:

The annual hiring range for this position is $65,510.00-$81,890.00

Schedule: Monday - Friday, 8:00am - 5:00pm

Work Address: 1520 Rutherford Lane, Austin, TX 78754

Assessment Statement, if needed: Top candidates will be required to complete an assessment during the interview process.

CBI:

Must pass a Criminal Justice Information Systems (CJIS) fingerprint-based background check and maintain CJIS eligibility. Due to CJIS requirements related to system access, the following will result in being disqualified for this position: Felony Convictions, Felony Deferred Adjudication, Class A & B Misdemeanor Deferred Adjudication, Class B Misdemeanor Convictions, an Open Arrest for Any Criminal Offense (Felony or Misdemeanor), and Family Violence Convictions.

Secondary Employment:

All Austin Police employees are prohibited from accepting or engaging in any secondary employment that might conflict or interfere with an employee's duty and responsibility to the Department.

• APD must review all secondary employment.
• Employees are required to submit a Secondary Employment Application for review and approval upon being hired with APD, as well as current APD employees considering secondary employment.

Benefits:

Working with the Austin Police Department provides a number of health and welfare benefits, such as medical, paid leave time, retirement plan, training opportunities and more.

Travel:

If you are selected for this position and meet the Driver Safety Standards in the City of Austin, you may drive when necessary to multiple locations as part of your regular job duties. Otherwise, you are responsible for getting to and from these locations.

Important Note to Applicants:

Please be aware that the Job Posting Close Date reflects the final day to apply, but the posting will close at 11:59 PM the day before the date listed. All application steps, including attachments and submission, must be fully completed before that time.

This posting can close at any time after 7 days.

We also recommend that you save or print a copy of the job posting for your records. Once a posting has closed, it will no longer be viewable in the system.

JOIN THE CITY OF AUSTIN TEAM

At the City of Austin, we are more than just an employer-we are a vibrant community dedicated to shaping one of the nation's most dynamic and innovative cities. As we strive to fulfill our commitment as public servants, it is important that we ground our efforts in a set of guiding principles - Empathy, Ethics, Excellence, Engagement, and Equity - that anchor our delivery of services that significantly impact the lives of Austinites. Joining the City of Austin means embarking on a purposeful career, contributing to the community, and being part of a forward-thinking organization that values every employee.

What Makes the City of Austin Special?

• Make a Difference : Join a team driving meaningful change in one of the fastest-growing cities in the nation.
• Value and Innovation : Work in an environment where employees are valued, and innovation thrives.
• Competitive Benefits : Enjoy a comprehensive compensation package that includes generous leave, work-life balance programs, and extensive benefits.
• Retirement Security : Plan for the future with the City of Austin Employees' Retirement System.
• Sustainable Transportation Options : Commute easily with access to public transit and bike-friendly infrastructure.
• Focus on Wellness : Stay healthy through wellness programs, on-site fitness centers, and mental health support.
• Career Growth : Advance your skills and expertise with professional development and leadership opportunities.
• Modern Workspaces : Work in innovative and sustainable environments that foster collaboration and inspiration.

By joining us, you become part of a community that values its people and is committed to making Austin the most thriving and resilient city in the country.

EEO Statement for City of Austin:

The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual's AIDS, AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk.

City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call [phone] or Texas Relay by dialing 7-1-1.