Business Process Specialist

City of Cleveland; Cleveland (OH); Sur place; USD 65 000 - 90 000; Plein temps

Résumé du poste

City of Cleveland is seeking a Business Process Specialist to support data analysis, process mapping, and reporting across multiple departments. This on-site role emphasizes data-driven process improvements and ensuring performance metrics align with program goals.

The ideal candidate will have a Bachelor’s degree in a related field, strong analytical skills, and experience with Lean/Six Sigma methodologies. Proficiency in Excel, Power BI, and financial systems is preferred.

Qualifications

• Bachelor's degree in Business/Public Administration, Operations Research and Supply Chain Management, or related field from an accredited four-year college or university is required.
• Equivalent of two years of full-time paid experience or one year of educational internships in Business Analytics, Data Mining, and Process Mapping.
• Must have experience with project management methodologies and process improvement tools (Lean, Six Sigma).

Responsabilités

• Assist with data analysis and reporting across departments.
• Support business process mapping, workflow analysis, and documentation.
• Prepare process improvement recommendations using maps and templates.
• Contribute to system deployment preparations including data preparation and user training.
• Develop ad-hoc reports and cost-benefit analyses as needed.

Connaissances

Excel

Power BI

Data analysis

Financial analysis

Communication

Problem solving

Time management

Attention to detail

Interpersonal skills

Formation

Bachelor's degree in Business/Public Administration/related field

High School Diploma or GED

Outils

CGI Advantage/Financial System

Accela software

Description du poste

Business Process Specialist

This is not a remote position

Under direction, assists and contributes to all phases of data analysis, data management, and requisite documentation and reporting. Assists with business process and workflow analysis. Prepares and completes process improvement activities and reports. Collects and analyzes data to identify root cause of problems. Participates with Working with multiple departments to ensure measures of success. Identifies issues regarding service and timelines. Reviews performance metric for programs. Researches standardization and streamlining of processes and best practices. Prepares process recommendations in formats such as presentations, process maps, and templates. Assesses processes and associated documentation including process flows/modeling, procedural guides, templates, diagrams, and charts. Assists in preparation for system deployments including pre-requisite process and policy changes, data preparation, and user training. Compiles data to understand how trends and/or projections will affect future business needs. Assists with the preparation of cost and benefit analyses. Supports business office personnel and program/financial managers with the review and evaluation of end-to-end business processes/systems as well as in the development of associated process improvement recommendations. Develops ad-hoc reports and analyses in response to business unit requests. Performs other job-related duties as required.A High School Diploma or GED is required. A Bachelor's Degree in Business/Public Administration, Operations Research and Supply Chain Management, or related field from an accredited four-year college or university is required. The equivalent of two years of full time paid experience or one year of educational internships in one or more of the following is required: Business Analytics (Data Mining, Qualitative and Quantitative Statistical Analysis, Data Forecasting, and Predictive Analysis) and Business Process Mapping and Redesign. (Substitutions: Two years of experience may substitute for each year of college education lacking. Graduate school education may substitute for experience on a year for year basis.) A valid State of Ohio Identification is required. Must have documented experience with project management methodologies, process improvement tools (e.g., Lean, Six Sigma), or statistics as well as experience in the implementation of business process mapping, charting software, and organizing Information Technology initiatives.

Additional Responsibilities

Under general supervision, effectively and accurately perform a variety of tasks related to fiscal and divisional operations. Responsibilities include, but are not limited to, assisting with and conducting all phases of data analysis and financial analysis; identifying data patterns, discrepancies, and compliance risks; conducting complex financial and accounting analyses; accounting for and reconciling complex and historical financial transactions; managing the collections and payment processes; meeting requirements for and implementing special projects; performing all aspects of the revenue cycle; developing ad hoc reports and conducting cost-benefit analyses as needed; fulfilling all requirements related to special assessments; assisting in the streamlining of processes. Other job responsibilities may be assigned as needed. This role is crucial for maintaining the integrity and efficiency of financial operations.

The responsibilities and expertise necessary for this position include, but are not limited to, the following:

1. Conduct complex financial, accounting, and data analysis along with a comprehensive review of all work products.
2. Produce high-quality analytical reports with quantitative findings and evidence-based conclusions.
3. Perform all aspects of the revenue cycle, collections process, and payment applications process.
4. Assist with business processes and perform workflow analysis.
5. Complete all requirements related to county certification.
6. Conduct business analysis and statistical analysis.
7. Develop spreadsheets, trackers, and reconciliation models for special improvement district formation, billing, and certification.
8. Foster cross-functional collaborations between the division and internal and external stakeholders.
9. Identify data patterns, discrepancies, and compliance risks.
10. Apply project management principles to plan, coordinate, and track initiatives and process improvement efforts, including timeline sequencing, cross departmental coordination, and risk mitigation.
11. Maintain structured financial and analytical documentation to support audits and reviews.

EXPERTISE REQUIRED

1. Proficient in the entire Microsoft Office Suite, including advances Excel functions, formulas, Power BI, and database management.
2. Possess strong analytical, mathematical, critical thinking, and problem-solving abilities.
3. Exhibit excellent written and verbal communication skills.
4. Possess financial acumen and a solid understanding of governmental accounting principles.
5. Experience in business analysis, data analysis, and statistical analysis.
6. Possess strong attention to detail.
7. Demonstrated ability to analyze complex quantitative information.
8. Must be a self-starter with excellent customer service skills, business acumen, and interpersonal abilities, capable of multitasking efficiently.
9. Excellent time management and organizational abilities, with the capability to prioritize tasks effectively.
10. Experience working with enterprise financial systems and structured datasets.
11. Proficiency and familiarity with the Advantage/CG I Financial System and Accela software are preferred.

https://www.clevelandohio.gov/city-hall/departments/human-resources/total-rewards

The City’s guiding principles are as follows: Placing Clevelanders at the Center, Empowering Employees to Do Purposeful Work, Defining Clear and Pragmatic Objectives, Leading with Trust and Transparency, Striving for Equity in All We Do, and Embracing Change. All City employees are responsible for embracing and carrying out these principles in all that they do.