Business Process Reengineering Lead

Morgan Stanley; New York (NY); On-site; USD 139,000 - 185,000; Full time

Job summary

Morgan Stanley seeks a Business Process Reengineering Lead to optimize critical business processes and enhance service experiences. The position involves leading cross-functional teams and requires a blend of analytical and project management skills to drive organizational efficiency. Candidates should possess strong communication capabilities and relevant educational background in business administration.

Benefits

Comprehensive employee benefits

Opportunities for career progression

Qualifications

• 5+ years of experience in process design, business process re-engineering, or service design roles.
• Strong knowledge of process design methodologies.
• Experience with change management principles and practices.

Responsibilities

• Lead engagements to identify and re-engineer core business processes.
• Develop service blueprints and customer journey maps.
• Monitor performance of redesigned processes.

Skills

Analytical skills

Problem-solving

Project management

Interpersonal skills

Education

Bachelor's degree in Business Administration

Master's degree (preferred)

Tools

Visio

Lucidchart

Signavio

Job description

Join to apply for the Business Process Reengineering Lead role at Morgan Stanley

Join to apply for the Business Process Reengineering Lead role at Morgan Stanley

Get AI-powered advice on this job and more exclusive features.

We are looking for a business process reengineering and transformation lead who will leverage their expertise to provide hands-on support to teams across Morgan Stanley that are optimizing and transforming critical business processes.

In the Technology division, we leverage innovation to build the connections and capabilities that power our Firm, enabling our clients and colleagues to redefine markets and shape the future of our communities. This is a Lead Business Analysis position at the Vice President level, which is part of the job family responsible for analyzing business processes, identifying needs, and establishing requirements to enhance efficiency and productivity through a blend of business acumen and analytical skills.

Morgan Stanley is an industry leader in financial services, known for mobilizing capital to help governments, corporations, institutions, and individuals around the world achieve their financial goals.

Interested in joining a team that’s eager to create, innovate and make an impact on the world? Read on.

This role will be a part of Process Optimization's Design Thinking and Reengineering Practice and report to the Practice Head. The practice serves as an internal consultancy, working with teams Firmwide to rapidly identify, ideate, test and build solutions that improve processes, drive new programs and improve efficiency. Process Optimization sits within Technology and leverages emerging technology, automation tools and process improvement approaches to enable changes in the way the Firm works, reduce manual processes and drive optimization Firmwide.

Process Re-engineering

What you'll do in the role:

• Lead engagements and collaborate with cross-functional teams to identify, analyze, and re-engineer core business processes
• Develop a comprehensive understanding of current-state processes (As-Is) and identify areas for optimization using a combination of quantitative and qualitative approaches
• Design future-state processes (To-Be) that align with business objectives, leveraging best practices and innovative technologies
• Create detailed process maps, workflows, and standard operating procedures (SOPs) to document redesigned processes
  
  

Service Design

• Apply service design methodologies to enhance service experiences across various touchpoints
• Conduct user research to understand customer needs, pain points, and expectations
• Develop service blueprints, customer journey maps, and service prototypes to visualize and design service solutions
• Identify opportunities to improve service efficiency, effectiveness, and user satisfaction.
  
  

Collaboration And Stakeholder Management

• Work closely with stakeholders at all levels to gather requirements, facilitate design workshops, and ensure alignment
• Manage stakeholder expectations and communicate project progress effectively
  
  

Presentation And Communication

• Develop and deliver compelling presentations to communicate process and service design concepts, recommendations, and project outcomes
• Create clear, concise, and visually engaging documentation, including process flows, service blueprints, and reports that drive action across different audiences (e.g. process producers, process consumers, senior leadership)
  
  

Continuous Improvement

• Monitor the performance of redesigned processes and services, identifying areas for further optimization
• Stay up-to-date with industry trends and best practices in process design, service design, and related fields
• Contribute to the development of our re-engineering methodology
  
  

What You’ll Bring To The Role

• Bachelor's degree in Business Administration, Operations Management or a related field. Master's degree preferred.
• 5+ years of experience in process design, business process re-engineering, or service design roles
• Proven experience in designing and implementing successful process and service improvements.
• Strong knowledge of process design methodologies (e.g., Lean, Six Sigma, BPM) and service design principles
• Proficiency in process mapping and service design tools (e.g., Visio, Lucidchart, Signavio, or similar).
• Excellent analytical, problem-solving, and critical-thinking skills
• Strong project management experience
• Impeccable verbal and written presentation skills, with the ability to communicate complex concepts clearly and persuasively to various audiences
• Strong interpersonal and collaboration skills, with the ability to work effectively in a team environment.
• Strong project leadership experiences with ability to manage multiple projects and priorities simultaneously
• Experience with change management principles and practices
  
  

Preferred Qualifications

• Certification in Lean, Six Sigma
  
  

What You Can Expect From Morgan Stanley

We are committed to maintaining the first-class service and high standard of excellence that have defined Morgan Stanley for over 89 years. Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren’t just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. At Morgan Stanley, you’ll find an opportunity to work alongside the best and the brightest, in an environment where you are supported and empowered. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There’s also ample opportunity to move about the business for those who show passion and grit in their work.

Expected base pay rates for the role will be between $139,000 and $185,000 per year at the commencement of employment. However, base pay if hired will be determined on an individualized basis and is only part of the total compensation package, which, depending on the position, may also include commission earnings, incentive compensation, discretionary bonuses, other short and long-term incentive packages, and other Morgan Stanley sponsored benefit programs.

Morgan Stanley's goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our standards of integrity and excellence. Consequently, our recruiting efforts reflect our desire to attract and retain the best and brightest from all talent pools. We want to be the first choice for prospective employees.

It is the policy of the Firm to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, transgender, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law.

Morgan Stanley is an equal opportunity employer committed to diversifying its workforce (M/F/Disability/Vet).

Seniority level

• Seniority level

  Executive

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

Referrals increase your chances of interviewing at Morgan Stanley by 2x

Sign in to set job alerts for “Business Process Lead” roles.

New York City Metropolitan Area 22 hours ago

New York, NY $200,000.00-$240,000.00 14 hours ago

New York, NY $157,000.00-$223,000.00 1 day ago

New York, NY $100,000.00-$110,000.00 2 months ago

Associate, Strategy and Business Operations

New York, NY $113,700.00-$185,500.00 19 hours ago

Brooklyn, NY $102,400.00-$102,400.00 20 hours ago

Senior Associate, Global Strategy and Operations (Fixed-Term Contract)

Senior Vice President, Business Analysis

Lead Analyst, Process and Performance Improvement

GTM Strategy & Operations Analyst - Planning

New York, NY $75,800.00-$115,700.00 14 hours ago

New York, NY $150,000.00-$180,000.00 12 hours ago

New York, NY $50,000.00-$50,000.00 19 hours ago

New York City Metropolitan Area $70,000.00-$75,000.00 21 hours ago

Senior Business Analyst - Payments, Documentation, Risk & Control

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.