Business Process Outsourcing Sales Executive - Contact Center/CX Experience - Remote Role

NTT DATA North America; Seattle (WA); On-site; USD 155,290 - 287,574; Full time

Job summary

NTT DATA North America is looking for a BPO/BPaaS Sales Executive with at least 15 years of industry experience, particularly in BPO/Business Process Services sales. This role requires strong consultative selling skills, the ability to manage complex sales cycles, and a proven track record in engaging with Fortune 1000 clients. The position is remote and offers a competitive salary range of $155,290 to $287,574, depending on experience and location.

Qualifications

• 15+ years of experience in BPO/Business Process Services sales.
• 10 years of experience selling large, complex global BPO deals.
• Familiarity with Fortune 1000 clients and their needs.

Responsibilities

• Originating deals and creating market demand.
• Developing customized BPO/BPaaS propositions.
• Leading the end-to-end sales cycle for multi-million-dollar deals.
• Building executive-level relationships with stakeholders.

Skills

Sales experience

Industry knowledge in Banking & Financial Services

Consultative selling

Customer Experience knowledge

Job description

Req ID: 350034

We are currently seeking a BPO/BPaaS Sales Executive with Manufacturing, Retail, Telecom, CPG domain experience remotely.

Position Summary

We are seeking experienced and historically successful Contact Center/CX/Business Process Outsourcing and Business Process as a Service Specialty Sellers for our Agentic AI Customer Service business. Successful candidates will be domain subject matter experts in one or more industries, with a proven track record of originating relationships and closing large, complex BPO and BPaaS deals. These senior‑level sales professionals will create a market of buyer relationships with decision makers at or proximal to the C‑level and will position AI‑first BPO/BPaaS transformative service solutions that enable their businesses to achieve their Board‑level and Executive level strategic outcome goals.

Key Responsibilities

• Market‑maker who originates deals proactively. Successful candidates will be adept and have a track record of creating demand in the market and establishing relationships with decision‑making buyers of the service.
• Subject matter expert (understands and can articulate the core value chain processes and their associated challenges and opportunities for transformation) in one or more of the following industries: Banking & Financial Services, Fintech, Insurance (P&C, L&A), Manufacturing, Retail, Consumer, Travel & Hospitality, Hi‑tech, Energy & Utilities, Telecom, Healthcare (Payor, Provider) & Life Sciences.
• Utilize a consultative approach to understand the unique challenges, dynamics, constraints and goals of the prospect organization and the key stakeholders and be able to develop a customized transformative BPO/BPaaS proposition, leveraging AI and technology automation that considers these factors, as well as the competitive landscape to create win‑win deals.
• Lead the end‑to‑end sales cycle, collaborating with solution architects, pricing teams, legal, operations and others to structure competitive multi‑million‑dollar ACV (annual contract value) BPO deals, from initial prospect engagement through contract negotiation and closure.
• Develop and execute a strategic go‑to‑market plan to create market awareness and demand in collaboration with Managing Director, Business Unit Leaders, business unit salespeople and client executives, industry teams, alliance partners, advisor and analyst relations, and marketing.
• Build strong executive‑level relationships with prospective decision makers and stakeholder influencers, including COO’s, CIO’s, CFOs, and Heads of Operations.
• Stay current on industry and AI/technology trends, competitive positioning, and emerging technologies relevant to BPO and digital operations.
• Serve as a thought leader in the market and contribute to brand elevation via participation in industry forums, panels, and client advisory boards.

Required Qualifications

• 15+ years of experience in BPO/Business Process Services sales with a deep understanding of transformative outsourcing models.
• 10 years of experience of demonstrated success having sold large, complex, global BPO deals (>$20M TCV).
• 10 years of industry experience selling transformative Customer Experience/Customer Service and Industry Specific Core value chain deals.
• 10 years of experience working within or selling to Fortune 1000 clients.

Preferred Attributes

• Ability to bridge business value with enabling technologies such as AI (agentic & generative), analytics, core industry specific administrative platforms and automation.
• Entrepreneurial mindset with the ability to navigate matrixed environments and influence cross‑functional teams.
• Track record of exceeding sales targets and contributing to revenue growth.
• Strong financial acumen and ability to structure complex deal constructs.
• Exceptional executive presence, communication, and relationship‑building skills.

Compensation and Benefits

The starting pay range for this remote role is $155,290 – $287,574. This range reflects the minimum and maximum target compensation for the position across all U.S. locations. Actual compensation will depend on a number of factors, including the candidate’s actual work location, relevant experience, technical skills, and other qualifications. This position may also be eligible for incentive compensation based on individual and/or company performance.

While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in‑office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees.

EEO Statement

NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you’d like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.