Business Process Optimization Manager

supply-chain; Westerville (OH); On-site; USD 90,000 - 130,000; Full time

Job summary

DHL Supply Chain in Ohio is seeking a Business Process Optimization Manager to define and roll out best practices across the Service Logistics network, including warehousing, transport, and call centers. You will drive standardization, process improvements, and EBIT growth through targeted initiatives.

The role requires 7–10 years in logistics operations and 5 years leading complex projects. You'll partner with customers, lead workshops, and ensure solutions align with the standard operating

Qualifications

• Bachelor degree required.
• 7-10 years of experience in logistics operations.
• 5 years of experience delivering complex projects and programs.
• Our Organization has a business casual environment and focuses on teamwork, associate development, training, and continuous improvement.
• Equal opportunity employer.

Responsibilities

• Set Network productivity targets which drive EBIT growth.
• Enable retention & growth by ensuring provision of consistently high performing cost base & service for all customers.
• Drive customer workshops to identify process improvements, alignments to standards.
• Ensure customer solution design is in line with standard.
• Support new customer business onto the network, and migrate customers to standard operating model & systems.
• Deliver EBIT and Gross Profit targets for the business across the network in line with the IBP.
• Support creation of CRF's in case customer requirements supports further DHL growth and offering.
• Deliver SPL services & value proposition efficiently & effectively across the network, ensuring smooth implementation of new contracts.
• Provide market competitive unit cost, service across the regional network.

Skills

Logistics Operations

Project Management

Process Improvement

Stakeholder Engagement

Education

Bachelor's degree

Job description

Business Process Optimization Manager

Would you like to join the Logistics Company for the World?Have you often wondered how products get from point A to point B? DHL Supply Chain does just that.

Become an essential part of everyday life, by contributing to an organization that is Connecting People and Improving Lives. If you have a passion for people, a desire to problem-solve,and eagerness to pursue continuous improvement opportunities… we look forward to exploringcareer possibilities with you!

Job Description

Ensure consistent practices are defined & rolled out across the entire Service Logistics (SPL) network (warehousing, transport, call centers).This position will set standards (best practices) & drive innovations to stimulate growth

• Set Network productivity targets which drive EBIT growth
• Enable retention & growth of the business by ensuring provision of consistently high performing cost base & service for all customers
• Drive customer workshops to identify process improvements, alignments to standards
• Ensure customer solution design is in line with standard.
• Support new customer business onto the network, and migrate customers to standard operating model & systems
• Deliver EBIT and Gross Profit targets for the business across the network in line with the IBP
• Support creation of CRF's in case customer requirements supports further DHL growth and offering
• Deliver SPL services & value proposition efficiently & effectively across the network, ensuring smooth implementation of new contracts
• Provide market competitive unit cost, service across the regional network

Required Education and Experience

·Bachelor degree required

·7-10 years of experience in logistics operations

·5 years of experience delivering complex projects and programs.

Our Organization has a business casual environment and focuses on teamwork, associate development, training, and continuous improvement. We offer competitive wages, excellent affordable insurance benefits (including health, dental, vision and life), 401K plan, paid vacation and holidays.

Our Organization is an equal opportunity employer.