Global Customer Development Manager

supply-chain; Westerville (OH); On-site; USD 80,000 - 120,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401K plan

Paid vacation

Paid holidays

Job summary

DHL Supply Chain is looking for a Global Customer Development Manager in Westerville, Ohio. This high-impact role involves supporting major Life Science & Healthcare customers by leading KPI delivery and global programs. The ideal candidate will have extensive experience in supply chain and program management, with skills in driving continuous improvement.

Competitive benefits include health, dental, vision insurance, 401K, and paid vacation. Join a dynamic and diverse organization focused on teamwork and associate development.

Qualifications

• Experience in supply chain, logistics, or operations (global/matrix environments preferred).
• Strong program/project management experience with proven delivery across complex initiatives.
• Excellent analytical and problem-solving skills with strong commercial awareness.
• Advanced stakeholder management and influencing skills across senior/global stakeholders.
• Experience driving continuous improvement (CIP, Lean, or similar methodologies).
• Ability to operate independently, prioritize effectively, and deliver in a fast-paced environment.

Responsibilities

• Leads and coordinates global account programs, acting as the central point of contact.
• Monitors and drives KPI performance, ensuring standardization across regions.
• Delivers and tracks Continuous Improvement (CIP) and innovation targets.
• Develops and maintains global reporting tools and dashboards.
• Drives rollout of operational tools and processes across the account.

Skills

Supply chain

Logistics

Program management

Analytical skills

Continuous improvement methodologies

Education

Experience in supply chain or operations

Tools

Power BI

Excel

PowerPoint

Job description

Global Customer Development Manager

This position will be closed for applications on July 8, 2026.

Would you like to join the Logistics Company for the World? DHL Supply Chain is just that.

Become an essential part of everyday life, by contributing to an organization that is Connecting People and Improving Lives. If you have a passion for people, a desire to problem‑solve, and eagerness to pursue continuous improvement opportunities… we look forward to exploring career possibilities with you!

Job Description

This role is a high-impact Global Program Management position supporting one of DHL Supply Chain’s most strategic Life Science & Healthcare customers. You will sit at the center of global operations, driving performance, innovation, and continuous improvement across multiple regions. Acting as the key interface between DHL and the customer, you’ll lead KPI delivery, shape global programs, and build scalable, best-in-class account management practices that influence how DHL serves major clients worldwide.

Responsibilities

• Leads and coordinates global account programs, acting as the central point of contact for key initiatives.


• Monitors and drives KPI performance, ensuring standardization and alignment across regions.


• Delivers and tracks Continuous Improvement (CIP) and innovation targets across all sites.


• Develops and maintains global reporting tools and dashboards (e.g. Power BI).


• Drives rollout of operational tools, processes, and digital platforms across the account.


• Leads governance, stakeholder engagement, and executive-level reporting (incl. Top-to-Top meetings).


• Coordinates global innovation roadmaps and supports business growth opportunities (RFPs/RFIs).


• Manages cross-functional and global stakeholder networks, including direct oversight of PMO/analyst support.


• Supports the coordination and preparation of meetings in line with agreed Governance model (includes minutes and capturing action items).

Required Education and Experience

• Experience in supply chain, logistics, or operations (global/matrix environments preferred), required.


• Strong program/project management experience with proven delivery across complex initiatives, required.


• Excellent analytical and problem-solving skills with strong commercial awareness, required.


• Advanced stakeholder management and influencing skills across senior/global stakeholders, required.


• Experience driving continuous improvement (CIP, Lean, or similar methodologies), required.


• High proficiency in PowerPoint and Excel, with strong storytelling and presentation capability, required.


• Ability to operate independently, prioritize effectively, and deliver in a fast-paced environment, required.

Our Organization has a business casual environment and focuses on teamwork, associate development, training, and continuous improvement. We offer competitive wages, excellent affordable insurance benefits (including health, dental, vision and life), 401K plan, paid vacation and holidays.

Our Organization is an equal opportunity employer.