Business Process Manager

BEPC Inc. - Business Excellence Professional Consulting; Tucson (AZ); On-site; USD 83,000 - 96,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Job summary

BEPC Inc. is seeking a Business Process Manager to support the Commercial Product Development organization in Tucson, AZ.

The role focuses on BPM, Lean Six Sigma, and organizational change management to optimize commercial operations and deliver measurable improvements in efficiency, service quality, and financial performance. The ideal candidate has 7+ years of continuous improvement experience, a Lean Six Sigma Black Belt, and strong process-mapping skills.

Qualifications

• 7+ years of progressive experience in continuous improvement programs.
• Strong hands-on expertise in business process mapping, workflow analysis, and process redesign.
• Experience leading Lean Six Sigma improvement projects and business process transformations.
• DMAIC, root cause analysis, waste reduction, and process optimization methodologies.
• Ability to work with non-technical leaders and cross-functional stakeholders.

Responsibilities

• Develop and implement BPM strategies aligned with commercial objectives.
• Lead end-to-end business process mapping, analysis, redesign, and optimization.
• Apply Lean Six Sigma and DMAIC to identify inefficiencies and improve performance.
• Evaluate commercial workflows, contract processes, and customer development activities for improvements.
• Create detailed process maps and workflow diagrams using Lucidchart.
• Partner with non-technical leaders to develop practical solutions.
• Lead process improvement projects supporting growth and customer service excellence.
• Facilitate workshops and mapping sessions to identify root causes and opportunities.
• Drive change management initiatives and stakeholder adoption of improved processes.
• Identify bottlenecks and gaps to improve accountability and compliance.
• Establish KPIs to measure process effectiveness and financial impact.
• Support strategic decisions through data analysis and performance measurement.
• Develop and deliver Lean Six Sigma training and guidance.

Skills

Lean Six Sigma

Process mapping

Change management

Stakeholder engagement

Data analysis

Education

Bachelor's degree in Life Sciences / related field

Tools

Lucidchart

Job description

Employment Type: W2 Contract – 24 Months with Possibility for Extensions

Pay Rate: $60.00–$70.00/hour – Based on experience (Paid Weekly)

Interview Process: Initial Phone/Virtual Interviews Followed by an Onsite Interview

Benefits: Medical, Dental, Vision, and Life Insurance

Note: This is a W2 only role — C2C and C2H will not be considered.

Role Overview

BEPC is seeking an experienced Business Process Manager to support our client's Commercial Product Development organization in Tucson, AZ.

This position focuses on business process mapping, Lean Six Sigma, continuous improvement, and organizational change management to optimize commercial business operations and deliver measurable improvements in efficiency, service quality, and financial performance.

The ideal candidate has 7+ years of progressive continuous improvement experience, a Lean Six Sigma Black Belt certification, and exceptional process mapping skills. Success in this role requires the ability to collaborate with non-technical business leaders, identify operational inefficiencies, and translate complex business challenges into practical, sustainable solutions.

This role supports a growing Business Excellence team and focuses specifically on commercial business processes, including contract workflows, customer development, and cross-functional operations, rather than manufacturing or laboratory processes.

The successful candidate will serve as a trusted process improvement partner, helping establish scalable workflows, strengthen operational accountability, and build a culture of continuous improvement.

Key Responsibilities

• Develop and implement Business Process Management (BPM) strategies aligned with commercial business objectives.
• Lead end-to-end business process mapping, analysis, redesign, and optimization initiatives.
• Apply Lean Six Sigma and DMAIC methodologies to identify inefficiencies, eliminate waste, and improve operational performance.
• Evaluate existing commercial workflows, contract processes, and customer development activities to identify improvement opportunities.
• Create detailed process maps, workflow diagrams, and future-state process designs using tools such as Lucidchart.
• Partner directly with non-technical business leaders, commercial stakeholders, and cross-functional teams to understand challenges and develop practical solutions.
• Lead business process improvement projects that support organizational growth, operational efficiency, and customer service excellence.
• Facilitate workshops, stakeholder discussions, and process mapping sessions to identify root causes and improvement opportunities.
• Drive change management initiatives, building stakeholder engagement and adoption of improved processes.
• Identify operational bottlenecks, process gaps, and opportunities to improve accountability and compliance.
• Establish and monitor Key Performance Indicators (KPIs) to measure process effectiveness, efficiency gains, and financial impact.
• Support strategic decision-making through data analysis, root cause analysis, and performance measurement.
• Develop and deliver Lean Six Sigma training, continuous improvement guidance, and process improvement workshops.
• Mentor and support internal teams in applying continuous improvement principles and methodologies.
• Document process improvements, lessons learned, and best practices for adoption across business units.
• Prepare and present executive-level reports, process maps, improvement recommendations, and cost‑saving analyses.
• Collaborate with the Business Excellence and Operational Excellence teams to promote sustainable organizational improvements.

Required Qualifications

• Bachelor's degree in Life Sciences, Supply Chain Management, Business Administration, Engineering, Economics, or a related field.
• 7+ years of progressive experience developing and implementing successful continuous improvement programs.
• Strong hands‑on expertise in business process mapping, workflow analysis, and process redesign.
• Demonstrated experience leading Lean Six Sigma improvement projects and business process transformations.
• Practical knowledge of DMAIC, root cause analysis, waste reduction, and process optimization methodologies.
• Proven ability to work directly with non‑technical business leaders and cross‑functional stakeholders.
• Experience identifying process inefficiencies and developing actionable recommendations that improve business performance.
• Strong understanding of organizational change management and stakeholder engagement.
• Ability to facilitate process mapping workshops, communicate improvement strategies, and influence business decisions.
• Experience establishing performance metrics, KPIs, and measurable continuous improvement outcomes.
• Excellent written and verbal communication skills, including the ability to present complex process information clearly to non‑technical audiences.
• Strong analytical, problem‑solving, organizational, and project management skills.
• Ability to work independently while collaborating effectively with business leaders and subject‑matter experts.
• Availability to work onsite in Tucson, AZ and attend an in‑person final interview.

Preferred Qualifications

• Master's degree or MBA.
• Experience using Lucidchart or similar process mapping and visualization tools.
• Experience improving commercial business processes, contract negotiation workflows, or customer development operations.
• Background in a regulated industry, particularly biotechnology, pharmaceuticals, medical diagnostics, or life sciences.
• Experience supporting Commercial Product Development organizations.
• Demonstrated success leading organizational change management initiatives and overcoming stakeholder resistance.
• Experience training or mentoring employees in Lean Six Sigma methodologies and continuous improvement practices.
• Proven ability to quantify cost savings, efficiency improvements, and measurable business value from process optimization initiatives.

About BEPC

BEPC Inc., founded in 2007, is a 100% employee‑owned company providing top‑tier consulting and staffing solutions across industries like technology, engineering, manufacturing, and project management. At BEPC, we are driven by innovation and a commitment to excellence. We take pride in fostering a collaborative and innovative environment where our team members thrive. With competitive benefits, including medical, dental, vision, and life insurance, BEPC is dedicated to supporting our employees' personal and professional growth.