Business Process Manager

Lancesoft; Tucson (AZ); On-site; USD 110,000 - 150,000; Full time

Job summary

Lancesoft is seeking an onsite Business Process Manager to drive continuous improvement across a Commercial Product Development Organization. You will lead process mapping, engage non-technical leaders, and champion a culture of operational excellence through LeanSixSigma methodologies.

The role focuses on identifying high-impact projects, training stakeholders, and delivering measurable cost reductions while collaborating with leadership to institutionalize CI practices across the business.

Qualifications

• Bachelor's degree in Life Sciences or related field.
• LeanSixSigma Black Belt certification (or LeanSigma/Six Sigma Black Belt).
• 7+ years of progressive experience in continuous improvement programs.
• Experience collaborating with non-technical business leaders.
• Strong process mapping and cross-functional communication.

Responsibilities

• Develop BPM strategy for the Commercial Product Development Organization.
• Lead LeanSixSigma transformations across commercial and operational areas.
• Partner with non-technical leaders to drive change and sustainable improvements.
• Upskill internal teams to build CI capability and drive efficiency.
• Document processes and present efficiency gains to senior leadership.

Skills

Process mapping

Communication with non-technical leads

Education

Bachelor's degree in Life Sciences

Master's degree / MBA (preferred)

Job description

Position Overview

This requisition is for an onsite, experienced Business Process Manager to be embedded within a Commercial Product Development Organization. The hiring manager is looking for a knowledgeable and highly collaborative individual who possesses excellent process mapping and communication skills, along with demonstrated experience working closely with non-technical business leaders.

Qualifications Required

Bachelor's Degree in Life Sciences, Supply Chain Management, Business Administration, Engineering, Economics, or related field. LeanSigma or Six Sigma Black Belt certification 7+ years of demonstrated experience with increasing responsibility in developing and implementing successful continuous improvement programs. Proven experience collaborating and communicating effectively with non-technical business leaders. Strong expertise in process mapping and clear cross-functional communication.

Preferred Master's degree / MBA Master Black Belt certification Experience in a regulated industry within a Commercial Product Development environment developing and implementing process improvements.

Job Summary

The Business Process Manager (BPM) will play a critical role in driving continuous improvement methodologies and business process optimization within a Commercial Product Development Organization. Working directly with non-technical business leaders and leadership community members across the business, this position works to institutionalize continuous improvement (CI) practices across the entire commercial organization. We are seeking a knowledgeable, highly collaborative individual with outstanding process mapping and communication skills to serve as a champion and role model for organizational change. This position will identify high-impact projects, lessons learned, and best practices that can be deployed across all business units. The ideal candidate will focus on engaging and training stakeholders, implementing continuous improvement principles, enhancing operational efficiency, and realizing commercial value and cost reductions. This role demands a proactive influencer who can inspire a culture of continuous improvement and operational excellence.

Job Responsibilities

Develop and drive the business process management (BPM) strategy for the Commercial Product Development Organization, including clear process mapping and change management frameworks for process improvement. Establish and communicate the business process vision, providing strategic direction and leadership to drive LeanSixSigma continuous improvement in alignment with organizational goals. Partner with non-technical business leaders and cross-functional teams to deliver sustainable change aligned with strategic commercial priorities. Lead and drive large Six Sigma business transformations across commercial and operational business areas. Empower and upskill internal teams to build sustainable capability, promoting a culture of innovation, collaboration, and continuous improvement. Serve as a knowledgeable, highly collaborative role model and champion for change, building and training teams on continuous improvement methodologies. Identify end-to-end process improvement opportunities and utilize advanced process mapping skills to facilitate the design of new processes that maximize customer service, performance excellence, accountability, and compliance. Build capabilities throughout the organization to improve processes, drive efficiencies, and yield measurable commercial and financial returns. Assist in designing innovative solutions that enable the organization to improve financial performance, service delivery, employee satisfaction, and operational efficiency. Assess organizational performance, determine root cause(s) of performance issues, and proactively work to remove barriers hindering goal attainment. Maintain strong, collaborative relationships with non-technical business leaders and the broader Leadership Community to drive buy-in, alignment, and operational transparency. Provide clear training, process mapping, and continuous improvement guidance across technical and non-technical business units. Drive strategic data-driven decisions that add commercial value and contribute to clear business outcomes. Meticulously document all processes, workflows, and improvements using visual process maps. Prepare and present concise reports on efficiency gains and cost savings to senior executive leadership using clear, accessible communication.