Business Process Manager

The City of Fort Worth; Fort Worth (TX); On-site; USD 109,000 - 142,000; Full time

Benefits offered by this job

11 Paid Holidays

Medical

Dental

Vision

Paid Time Off

Pension Plan

Professional Development Opportunities

Job summary

The City of Fort Worth is seeking a Business Process Manager within the Police Department’s Technology Services Section. The role oversees technology planning, management, and administration, supervises staff, and aligns IT services with the department’s strategic goals to improve efficiency and accountability across more than 2,300 users and 100+ systems.

Travel throughout the Dallas/Fort Worth metroplex is required.

Qualifications

• Bachelor’s Degree from an accredited college or university with major course work in Business Analytics, MIS, Business or related field

Responsibilities

• Oversee day-to-day operations of Technology Services Section and Police Department IT-related systems
• Assist in inventory management, support, and replacement schedule of Police Department computer equipment
• Provide proactive support to internal and external customers
• Support 24/7 operations; work various hours as needed
• Ensure compliance of IT systems with CJIS, Homeland Security & HIPAA
• Manage IT-related contracts and serve as Contract Manager
• Assist with department IT budgets and strategic plans

Skills

Interpersonal skills

Communication skills

Education

Bachelor’s degree in Business Analytics / MIS / Business

Tools

SQL Server

Oracle databases

T-SQL

PL/SQL

PowerBI

Job description

Pay Range: $52.34 - $68.04/hr. | $108,870 - $141,530 annual compensation.

Job Posting Closing on: Friday, November 16, 2026

Benefits for this position include: 11 Paid Holidays, Medical, Dental, Vision, Paid Time Off, Pension Plan, Professional Development Opportunities. Find Out More!

The City of Fort Worth is one of the fastest growing large cities in the U.S. Our employees serve the needs of over 1,000,000 residents, promoting our values of exceptional customer experience, mutual respect, embracing our diversity, continuous improvement, ethical behavior, and accountability.

A Business Process Manager position is available with the City of Fort Worth Police Department’s Technology Services Section. This position oversees technology planning, management, and administration; supervises staff; and supports the department’s strategic goals through technology adoption and improved business processes. The role provides technology services and support to more than 2,300 employees, approximately 40 facilities, and over 100 applications and systems, working closely with personnel across the department to enhance operational efficiency, public safety, officer safety, and transparency. Traveling throughout the Dallas/Fort Worth metroplex is required.

Minimum Qualifications

• Bachelor’s Degree from an accredited college or university with major course work in Business Analytics, Management Information Systems, Business or a related business process field
• Five (5) years of increasing responsible experience in communications, security and/or computer operations, plus two (2) years of administrative and supervisory responsibility

Preferred Qualifications

• Two (2) years in a supervisory capacity
• Experience with supporting public safety systems, such as Records Management System (RMS) and Computer Aided Dispatch (CAD) software
• Knowledge and experience with Microsoft SQL Server and Oracle databases, T-SQL and P-SQL
• SQL Server Reporting Services and PowerBI
• Strong interpersonal and excellent communications skills

The Business Process Manager job responsibilities include

• Oversee day-to-day operations of the Technology Services Section and Police Department’s information technology-related systems
• Assist in inventory management, support, and replacement schedule of Police Department computer equipment, such as PC’s, servers, cellular telephones and tablets
• Work to provide proactive support to internal and external customers
• Work various hours, as needed, in support of the Department’s 24/7 operations
• Ensure compliance of police information systems with regulations such as CJIS, Homeland Security & HIPAA
• Assist in maintaining liaison role between the Police Department and the IT Solutions Department
• Manage applicable requests for technology services and other IT-related requests, and document work in applicable service management systems
• Ability to interact with all levels of employees in the organization, from peers to the most senior leadership, and provide exceptional, customer-focused service
• Assist with special projects and perform additional duties as assigned
• Assist with management, execution, and renewal of over 100 Police information-technology related contracts and serve as Contract Manager for applicable Police Department technology-related contracts
• Work with the department’s Program Support Division Manager to manage the department’s information technology operating and capital budgets
• Serve on various committees and advisory boards, such as the department’s Technology Committee, regional committees, and play a key role in planning and executing plans, such as our 5-Year Strategic Plan

Working Conditions and Physical Demands

Final candidates selected for hire in the Police Department will be subject to a fingerprint/criminal history background check and polygraph examination. Applicants must not have used marijuana during the previous two (2) years, nor illegally used any controlled substances within the last five (5) years.

Criminal Justice Information Systems (CJIS) Background Check

Applicants for this position must pass a Criminal Justice Information Systems (CJIS) fingerprint-based background check and maintain CJIS eligibility. Due to CJIS requirements related to system access, the following will result in being disqualified for this position: Felony Convictions, Felony Deferred Adjudication, Class A Misdemeanor Conviction, Class B Misdemeanor Convictions in the last 10 years, Class A Misdemeanor Deferred Adjudication, Class B Misdemeanor Deferred Adjudication in the last 10 years, an Open Arrest for Any Criminal Offense (Felony or Misdemeanor), and ALL Family Violence Convictions regardless of class.

Conditions of Employment

The City of Fort Worth is proud to be an Equal Employment Opportunity employer. It is the policy and practice of the City to recruit, hire, train and promote a diverse workforce without regard to race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, parental status, military service, or another non-merit factor.

The City of Fort Worth is committed to full compliance with the Americans with Disabilities Act. Reasonable accommodations may be made to enable qualified individuals with disabilities to participate in the job application or interview process and to perform essential job functions.

Candidates who do not meet the Education requirement, may be considered if they have more relevant work experience than the position requires. Those selected for employment will be required to pass Pre-Employment checks depending on the position requirements. Those could include, but are not limited to: criminal background check, drug screen, education verification, etc. criminal convictions will be considered on a case-by-case basis. Employees are paid by direct deposit only.