Business Process Improvement Manager

Strategic Staffing Solutions; Phoenix (AZ); On-site; USD 110,000 - 160,000; Full time

Job summary

Strategic Staffing Solutions in Phoenix, AZ seeks a Senior Project Manager to optimize business processes, lead end-to-end initiatives, and drive measurable performance improvements across functions including technology, risk and compliance. You will partner with stakeholders to define requirements, manage dependencies, and ensure on-time delivery of strategic programs that transform operations.

The role emphasizes change leadership, data-driven decision making, and sustained value realization

Qualifications

• Bachelor's degree required; OR four additional years of relevant education and/or experience may be substituted in lieu of a degree.
• Experience with process mapping, process improvement, and risk and control identification and assessment.
• Comprehensive understanding and application of project management methodologies.
• Strong analytical and problem-solving skills, including root cause analysis and data-driven decision making.
• Experience managing risks, controls, regulatory requirements, and governance processes.
• Exceptional communication, stakeholder engagement, negotiation, and facilitation skills.
• Experience leveraging data and analytics tools to monitor performance and drive business outcomes.
• Proven ability to influence and lead cross-functional teams in a matrixed environment.
• US military experience gained through military service or gained as a military spouse/domestic partner.
• Experience with Lean, Six Sigma, BPM, or related continuous improvement methodologies.

Responsibilities

• Support end-to-end business processes, including strategy, design, performance management, controls, risks, dependencies, and continuous improvement to achieve business and customer outcomes.
• Lead the planning, execution, and delivery of initiatives that enhance capabilities, improve operational performance, and support association objectives.
• Partner with business, technology, risk, compliance, and operational stakeholders to define requirements, align priorities, resolve issues, and deliver sustainable solutions.
• Establish and monitor process performance through data, analytics, controls, key performance indicators, and governance frameworks to drive informed decision-making and accountability.
• Identify, assess, and mitigate operational, regulatory, compliance, and delivery risks while ensuring adherence to association policies, standards, and risk management practices.
• Drive organizational change, stakeholder engagement, and communication strategies that support adoption, sustainment, and realization of business value from process initiatives.

Skills

Process optimization

Program management

Cross-functional work

P&C insurance

Education

Bachelor's degree

Tools

Microsoft Office Suite

Slack

Microsoft Teams

Job description

This role is responsible for optimizing business processes and delivering initiatives that drive business objectives and overall performance. The Senior Project Manager serves to plan, direct, and coordinate the activities required to define, improve, implement, and sustain complex business processes and organizational capabilities.

The selected candidate will maintain accountability for end-to-end process health, including operating objectives, business rules, performance measures, risks, controls, customer experience outcomes, and dependencies across interconnected processes. Simultaneously, this individual will facilitate and drive the execution of strategic initiatives and work efforts that enable business transformation, operational excellence, and continuous improvement.

Working across business, technology, risk, compliance, and operational teams, this individual will align process strategy with association goals, drive change adoption, mitigate risk, and ensure successful delivery of measurable business outcomes.

Top Skills Required

• 6+ years of experience in business process management, process engineering, process optimization, program management, project management, consulting, operational excellence, or related disciplines.


• Knowledge of Property & Casualty (P&C) Insurance operations, workflows, and associated business processes.


• Experience developing business cases, requirements, implementation plans, and benefits realization frameworks.

The resource must have experience using:

• Microsoft Office Suite


• Slack


• Microsoft Teams

Daily Use of Technology

• Business partner communication


• Organization and coordination activities


• Creation of presentation materials


• Collaboration with cross-functional teams


• General project and process management responsibilities

Primary Responsibilities

• Support end-to-end business processes, including strategy, design, performance management, controls, risks, dependencies, and continuous improvement to achieve business and customer outcomes.


• Lead the planning, execution, and delivery of initiatives that enhance capabilities, improve operational performance, and support association objectives.


• Partner with business, technology, risk, compliance, and operational stakeholders to define requirements, align priorities, resolve issues, and deliver sustainable solutions.


• Establish and monitor process performance through data, analytics, controls, key performance indicators, and governance frameworks to drive informed decision-making and accountability.


• Identify, assess, and mitigate operational, regulatory, compliance, and delivery risks while ensuring adherence to association policies, standards, and risk management practices.


• Drive organizational change, stakeholder engagement, and communication strategies that support adoption, sustainment, and realization of business value from process initiatives.

Required Qualifications

• Bachelor's degree required; OR four additional years of relevant education and/or experience may be substituted in lieu of a degree.


• Experience with process mapping, process improvement, and risk and control identification and assessment.


• Comprehensive understanding and application of project management methodologies.


• Strong analytical and problem-solving skills, including root cause analysis and data-driven decision making.


• Experience managing risks, controls, regulatory requirements, and governance processes.


• Exceptional communication, stakeholder engagement, negotiation, and facilitation skills.


• Experience leveraging data and analytics tools to monitor performance and drive business outcomes.


• Proven ability to influence and lead cross-functional teams in a matrixed environment.


• US military experience gained through military service or gained as a military spouse/domestic partner.


• Experience with Lean, Six Sigma, Business Process Management (BPM), or related continuous improvement methodologies.

Success Metrics

Success in this role is measured by the ability to:

• Improve end-to-end process performance and customer outcomes.


• Deliver initiatives on time and within scope.


• Establish sustainable controls and effective risk management practices.


• Drive measurable business value through process optimization.


• Build strong partnerships across business and support functions.


• Successfully implement and sustain organizational change.


• Align operational execution with association strategy and long-term business objectives.

Why Apply?

This position offers an opportunity to make a significant impact by improving business processes, enhancing customer outcomes, driving operational excellence, and supporting strategic transformation initiatives within a highly respected organization.

Apply today if you have a passion for process improvement, project leadership, and delivering measurable business results!