Business Process & Change Management Analyst

Dynamis, Inc.; Washington (District of Columbia); On-site; USD 105,000 - 120,000; Full time

Job summary

Dynamis, Inc. in Washington, DC, seeks a Business Process & Change Management Analyst to support the ICE Office of Financial Management (OFM) CS-OPS contract.

This mid-level role leads change and release management for the Cost Management Module on the FileOnQ platform, maintains the CS-OPS SharePoint site, and creates SOPs, desk guides, and training materials ensuring consistency and auditability. The analyst reports to the Customer Service Program Lead and Dynamis Program Manager, coordinating

Qualifications

• 3–6 years of relevant professional experience, including Federal-sector change management and release management (change requests, release planning, and SDLC documentation)
• Bachelor's degree in accounting, finance, business administration, information management, IT, computer sciences, data analytics, or a related field
• Experience gathering and analyzing requirements and developing use cases for system changes
• Technical writing experience: user guides, technical requirements, SOPs, and business process and workflow documentation

Responsibilities

• Manage CMM change and release management with ICE OCIO, including planned change requests, emergency System Change Requests (SCRs), and the CMM release schedule (PWS 4.4)
• Gather and analyze requirements, develop use cases for system changes, and prepare all documentation required for OCIO change management
• Support the annual Customer Billing Model (CBM) configuration review in CMM: coordinate with OFM process owners to confirm workload drivers and data capture, and maintain the Configuration Activity Log in JIRA (PWS 4.2)
• Design, configure, and maintain the Customer Service SharePoint site and the CS-OPS document repository, including access requests to CBM tools, audit trails, and coordination with OCIO (PWS C.1.5)
• Develop and maintain SOPs, process desk guides, tip sheets, the Document Management Plan, and the Records Retention Plan in accordance with NARA requirements
• Develop training plans and materials and deliver virtual training to CSP and OFM users on CBM tools and systems (PWS 4.3)
• Document business processes and workflows, and support process improvement and special projects (PWS 4.1)
• Support recurring CSP meetings (agendas, minutes, action-item tracking) and the routing and tracking of SLA and FS-7600A/B packages
• Serve as backup on assigned monthly CBM cycle tasks during Fiscal Year End and other workload peaks

Skills

Microsoft Outlook

Microsoft Project

Microsoft PowerPoint

Microsoft Word

Microsoft Excel

SharePoint

JIRA

Education

Bachelor's degree in accounting, finance, business administration, information management, IT, computer sciences, data analytics, or a related field

Master's degree in data analytics, finance, or public policy

Tools

FileOnQ

Job description

Business Process & Change Management Analyst

Washington, D.C.

Dynamis, Inc. is seeking a Business Process & Change Management Analyst to support the ICE Office of Financial Management (OFM) Customer Service Operations (CS-OPS) contract. This mid-level position (Journeyman Business and Financial Operations Specialist) leads change and release management for the Cost Management Module (CMM) on the FileOnQ platform, maintains the Customer Service Program SharePoint site and document repository, and develops the SOPs, desk guides, and training materials that keep CS-OPS processes consistent and auditable. The analyst reports to the Customer Service Program Lead and the Dynamis Program Manager.

Responsibilities:

• Manage CMM change and release management with ICE OCIO, including planned change requests, emergency System Change Requests (SCRs), and the CMM release schedule (PWS 4.4)
• Gather and analyze requirements, develop use cases for system changes, and prepare all documentation required for OCIO change management
• Support the annual Customer Billing Model (CBM) configuration review in CMM: coordinate with OFM process owners to confirm workload drivers and data capture, and maintain the Configuration Activity Log in JIRA (PWS 4.2)
• Design, configure, and maintain the Customer Service SharePoint site and the CS-OPS document repository, including access requests to CBM tools, audit trails, and coordination with OCIO (PWS C.1.5)
• Develop and maintain SOPs, process desk guides, tip sheets, the Document Management Plan, and the Records Retention Plan in accordance with NARA requirements
• Develop training plans and materials and deliver virtual training to CSP and OFM users on CBM tools and systems (PWS 4.3)
• Document business processes and workflows, and support process improvement and special projects (PWS 4.1)
• Support recurring CSP meetings (agendas, minutes, action-item tracking) and the routing and tracking of SLA and FS-7600A/B packages
• Serve as backup on assigned monthly CBM cycle tasks during Fiscal Year End and other workload peaks

Requirements:

• 3–6 years of relevant professional experience, including Federal-sector change management and release management (change requests, release planning, and SDLC documentation)
• Bachelor's degree in accounting, finance, business administration, information management, IT, computer sciences, data analytics, or a related field
• Experience gathering and analyzing requirements and developing use cases for system changes
• Technical writing experience: user guides, technical requirements, SOPs, and business process and workflow documentation
• Proficiency in Microsoft Outlook, Project, PowerPoint, Word, Excel, and SharePoint; working knowledge of JIRA
• Excellent oral and written communication skills
• U.S. citizenship and the ability to obtain and maintain an ICE suitability (public trust) determination, with U.S. residency for 3 of the last 5 years

Preferred:

• Master's degree in data analytics, finance, or public policy
• ITIL Foundation certification or equivalent change and release management training
• Experience supporting ICE, DHS, or another federal CFO organization, including familiarity with activity-based costing or shared services (FASS) billing
• Experience with FileOnQ/CMM or similar cost management or billing platforms
• SharePoint site administration and configuration experience; Power BI or Tableau
• Experience with SQL, financial reporting, or audit support
• Experience with federal records management (NARA) and document control

Salary range: $105,000-120,000

The salary range for this position represents the anticipated hiring range. Actual compensation will be determined based on factors such as relevant experience, skills, education, certifications, and potential contract funding.

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in Dynamis, Inc.’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.