Business Process Analyst, Senior|3089 Business Process Analyst, Senior|3089

ALTEN; San Diego (CA); Hybrid; USD 80,000 - 110,000; Full time

Job summary

ALTEN is seeking a Business Process Analyst with over 4 years of relevant experience in Sales and Marketing. The role requires skills in Jira, Confluence, and Salesforce, along with strong communication and analytical capabilities. As part of the responsibilities, the analyst will manage production support tickets and lead user training sessions. The position offers a hybrid work arrangement with core hours from 8:30 am-5 pm, Monday to Friday.

Qualifications

• 4+ years of business process experience in the Sales and Marketing area.
• Experience in Sales and Marketing, Jira, Confluence and Salesforce.
• Bachelor's degree in Business, Finance, Operations, Marketing or related field along with 4+ years of related experience.

Responsibilities

• Create and manage production support, bug, and enhancement tickets in Jira.
• Lead status meetings and training sessions.
• Facilitate communication between user community and project teams.
• Work closely with stakeholders to prioritize requests.
• Develop and recommend business processes and system solutions.
• Write functional specs capturing business requirements.

Skills

Experience with Jira

Experience with Confluence

Experience with Salesforce

Strong written and verbal communication skills

Strong analytical skills

Collaboration skills

Education

Bachelor's degree in Business, Finance, Operations, Marketing or related field

Tools

Microsoft Visio

Excel

Tableau

Job description

Essential Skills

• Write functional specifications capturing business requirements
• Document process flows using flow charting software like Microsoft Visio
• Create, prioritize and manage production support, bug, and enhancement tickets in Jira
• Lead and coordinate user acceptance testing and end‑user process and system training

Required Education

Bachelor's degree in Business, Finance, Operations, Marketing or related field

Key Words

• Business Process Analyst
• Sales Analyst
• Marketing Analyst
• Business Analyst
• Systems Analyst

General Summary

We need a Business Process Analyst with working experience in the Sales and Marketing space. Role requires knowledge of Jira, Confluence and Salesforce.

Principal Duties & Responsibilities

• Create and manage production support, bug, and enhancement tickets in Jira
• Lead status meetings, business prioritization meetings, process development workshops, and training sessions
• Facilitate communication between user community and project teams
• Work closely with key stakeholders and business management to prioritize and align requests with strategic initiatives
• Develop and recommend new or improved business processes, policies, and system solutions
• Develop metrics that provide data for process measurement, identifying indicators for future improvement opportunities
• Write functional specs capturing business requirements, document user desktop procedures, process flows and RACI
• Document business requirements in Confluence
• Lead and coordinate user acceptance testing and end‑user process and system training
• Secure user support and adoption of new processes

Core Competencies

• Working knowledge in Jira, Confluence, Salesforce

Required Competencies

• Working experience in business solution life cycle, writing requirements documents, process flows and functional specifications that capture business requirements
• Experience working with cross‑functional and global teams to embrace new solutions, utilize business process techniques such as RACI, process flows, swim‑lane diagrams to develop solutions and ensure design is consistent with future initiatives and scalable
• Working experience in Sales and Marketing, Salesforce CRM, Jira, Confluence, Agile methodology required
• Strong written and verbal communication skills
• Experience working with cross-functional teams at all levels
• Strong collaboration and presentation skills
• Strong critical thinking and analytical skills
• Knowledge of data management and analysis (e.g., Excel, Tableau, etc.)

Minimum Qualifications

• 4+ years of business process experience in the Sales and Marketing area
• Experience in Sales and Marketing, Jira, Confluence and Salesforce
• Bachelor's degree in Business, Finance, Operations, Marketing or related field and 4+ years of related business process analysis experience

Work Arrangement

Hybrid (working from home and in office)

Shift

5 days per week, Monday-Friday: core hours 8:30 am-5 pm