Business Process Analyst (Legal)

Franklin County Clerk of Courts; Columbus (OH); On-site; USD 65,000 - 85,000; Full time

Job summary

Franklin County Clerk of Courts is seeking a Business Analyst to perform business process analysis, document needs, and recommend improvements. The role involves evaluating processes and system applications, and collaborating with staff and external stakeholders to ensure optimal operations.

The position requires a Bachelor’s degree in business management or related field with at least one year of related experience, and may involve training and developing SOPs for users across divisions.

Qualifications

• Bachelor’s degree in business management, business administration, or related field with one year of related experience.
• Or any equivalent combination of training and experience.
• No special license or certification is required.

Responsibilities

• Consults with division staff to identify, define, and document business needs and objectives.
• Performs analysis and evaluation of business processes, system applications, and user needs to obtain desired outcomes.
• Manages and participates in various technology and process improvement projects.
• Provides training on projects and new business processes to staff and external stakeholders; prepares SOPs and training materials.
• Acts as liaison between technical and business units; travels to meetings as needed.

Skills

Employee development

Office management

Government processes

Policy procedures

Education

Bachelor’s degree in business management or business administration, or related field

Job description

CLASSIFICATION PURPOSE:

The primary purpose of the Business Analyst classification is to perform business process analysis; document, recommend, and implement process improvements; perform strategic business analysis to support agency divisions and external stakeholders.

JOB DUTIES:

Consults with division staff to identify, define, and document business needs and objectives, current operational procedures, and problems. Performs analysis and evaluation of business processes, system applications, and user needs to obtain desired outcomes. Manages and participates in various technology and process improvement projects. Works with division staff and external stakeholders in the analysis, testing and maintenance of system applications to ensure optimal operational performance. Collaborates with technical and business units to resolve business process issues.

Creates test scripts and conducts testing on proposed processes and technologies. Collaborates with technical and business units to map business process requirements to all system applications. Provides training on specific projects and new business processes to Legal Division staff and external stakeholders. Prepares and maintains process documents, standard operating procedures, and training materials for staff and external stakeholders. Acts as liaison between technical and business units. Assists in the Legal Division according to operational needs. Maintains regular and predictable attendance.

These duties are illustrative only and you may perform some or all of these duties or other job-related duties as assigned.

MAJOR WORKER CHARACTERISTICS:

Knowledge of employee development; lead work; office management; agency policies & procedures; government structure & process. Skill in word processing (Microsoft Office, Adobe Acrobat, etc.); equipment operations. Ability to deal with problems involving several variables in familiar context; apply principles to solve practical, everyday problems; define problems, collect data, establish facts & draw valid conclusions; comprehend & record figures accurately; add, subtract, multiply & divide whole numbers; complete routine forms; maintain accurate records; prepare meaningful, concise & accurate reports; originate instructions & specifications concerning business processes; gather, collate & classify information about data, people or things; cooperate with co-workers on group projects.

MINIMUM CLASS QUALIFICATIONS FOR EMPLOYMENT:

Bachelor’s degree in business management, business administration, or related field with one (1) year of related experience; or any equivalent combination of training and experience.

Additional Requirements

No special license or certification is required.

Supervisory Responsibilities

None required.

UNUSUAL WORKING CONDITIONS:

This is an unclassified position that serves at the pleasure of the Clerk of Courts. May need to travel to meetings, training sessions, or other work-related appointments.