BUSINESS PROCESS ANALYST I/II/III/SR
Central Michigan University
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Job summary
Central Michigan University is seeking a skilled Business Process Analyst at Mount Pleasant, MI to document, analyze, and improve university-wide business processes. You will gather requirements, map current and future states, and craft clear specifications for cross-functional teams.
Roles range from I to Sr, emphasizing analytical thinking, stakeholder communication, and interest in process improvements using Lean/Six Sigma and BPMN/UML tools. The position supports CMU's ERP transformation.
Qualifications
- I: High school diploma or GED required.
- I: 1 year of experience in business/systems analysis.
- I: Understanding of analytical techniques and flowcharting.
- II: Bachelor's degree or equivalent; 4 years of experience.
- II: Experience with data visualization tools (Tableau/Power BI).
- III: 5+ years of experience; proficiency with BPMN/UML/Visio.
- Sr: 5+ years leading large initiatives; executive-level presentation ability.
Responsibilities
- Consults with stakeholders to identify, document business needs and objectives.
- Identifies issues, risks, and opportunities for improvement.
- Uses interviews, workshops, surveys, and storyboards to gather requirements.
- Develops and documents process models with standard notation and tools.
- Translates user requirements into functional specifications.
- Prioritizes requirements with business and delivery teams.
- Creates process documentation and guidelines including SOPs and workflows.
- Performs other duties as assigned.
Skills
Education
Tools
Job description
Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening.
Position Number: 72805
Type of Recruitment: External
Position Title: BUSINESS PROCESS ANALYST I/II/III/SR
Position Summary: The Business Process Analyst supports the university by assisting with the documentation, analysis, and improvement of business processes. This role involves collaborating with stakeholders to gather information, identify inefficiencies, and recommend solutions to enhance operations. They will work with stakeholders across the university to define processes and specify solutions which enable units to become more efficient and may conduct process audits to ensure the effectiveness of new processes. The level of the position (I, II, III , or Senior) reflects the scope of work, years of experience required, and level of autonomy
- High school diploma or GED .
- One year of experience in business/systems analysis.
- Demonstrated understanding of analytical techniques.
- Demonstrated understanding of modeling notations and flowcharting.
- Basic understanding of process improvement methodologies (e.g., Lean, Six Sigma).
- Proficient in Microsoft Office Suite and basic data analysis tools.
- Demonstrated ability to identify specific business opportunities.
- Strong written and verbal communication skills including technical writing skills.
- Strong active listening, critical thinking, and analytical skills.
- Demonstrated resourcefulness and an ability to devise creative solutions to problems.
- Ability to negotiate effectively and assist with facilitating meetings.
- Ability to meet expectations as a reliable member of a team.
- Ability to elevate issues appropriately.
- Possess all of the required qualifications of a Business Process Analyst I, plus:
- Bachelor’s degree or a combination of education and experience that equates to four years.
- Four additional years of experience in business/systems analysis.
- Demonstrated experience analyzing data to draw business-relevant conclusions and in data visualization techniques and tools.
- Demonstrated experience facilitating meetings and requirements gathering sessions.
- Demonstrated experience testing and mapping various business processes and protocols.
- Demonstrated knowledge in generating process documentation.
- Strong organizational and project management skills.
- Demonstrated ability to write clear and well-structured business requirements/documents.
- Advanced skills in Microsoft Office Suite and data visualization tools (e.g., Tableau, Power BI).
- Ability to effectively communicate and influence key stakeholders to support proposed strategies, process improvements, and operational decisions.
- Ability to present information for decision making purposes with little to no direction.
- Ability to negotiate effectively and facilitate meetings.
- Strong time management skills and increased acumen for planning.
- Possess all of the required qualifications of a Business Process Analyst II, plus:
- Five additional years of experience in business/systems analysis.
- Proficiency in using business process modeling and analysis tools such as BPMN , UML , Visio, or other related programs.
- Ability to quickly learn the objectives, structures, operations, and policies of a new business area.
- Demonstrated expertise in leading large-scale initiatives with measurable outcomes.
- Strong problem resolution, negotiation, and influencing skills.
- Strong analytical skills with the ability to collect, study, and interpret complex data.
- Adaptability and a willingness to learn new skills.
- Proven ability to lead cross-functional teams and influence senior stakeholders.
- Possess all of the required qualifications of a Business Process Analyst III , plus:
- Five additional years of experience in business/systems analysis.
- Demonstrated ability to break-down complex business scenarios or problems into process and data models.
- Proven ability to ask tough questions and negotiate professionally and creatively to ensure the success of the organization and projects.
- Proven ability to easily balance the organization’s strategic vision with the daily operations of projects.
- Comfortability with presenting at the senior executive level.
- Proven ability to successfully mentor others.
- Knowledge of the BABOK® Guide and the agile extension to the BABOK® Guide.
- Knowledge of the PMBOK® Guide and Standards.
- Knowledge of the Agile Software Development frameworks and principles.
- Demonstrated experience with change management methodologies.
- Expertise in process improvement methodologies (e.g., Lean, Six Sigma, BPMN ).
- Knowledge of various enterprise level platforms widely used in higher education.
- Ability to resolve conflicts through effective stakeholder engagement.
- Ability to identify and document project risks, issues, assumptions, and dependencies.
- Ability to apply end-to-end thinking to business and system problems to ensure ‘right first time’ documentation and solutions.
- Consults with stakeholders to identify, define, and document business needs and objectives, including current as-is workflows.
- Identifies and documents issues and risks, as well as the root causes to those issues and risks, and identifies areas for improvement.
- Uses various techniques to understand business requirements, such as interviews, workshops, surveys, site visits, and storyboards.
- Develops and documents business process models with standard notation and tools to represent the process structure, logic, roles, inputs, outputs, and performance indicators.
- Translates conceptual user requirements into clear functional requirements.
- Works with business and delivery teams to prioritize requirements.
- Identifies and assists in prioritizing opportunities to streamline business processes.
- Creates process documentation and guidelines, including standard operating procedures and workflow diagrams.
- Performs other duties as assigned.
- Performs all duties and responsibilities of the Business Process Analyst I, plus:
- Performs data discovery, analysis and modeling.
- Defines configuration specifications and business analysis requirements including reporting, alerting, integrations, and technical.
- Develops and implements optimized processes and procedures to enhance efficiency, productivity, and customer satisfaction.
- Presents information for decision making purposes.
- Collaborates with stakeholders to design and execute process improvement initiatives aligned with organizational goals.
- Communicates the tradeoffs of technical options, limitations, costs, and risks to business partners and works with them to shape requirements accordingly.
- Helps resolve competing priorities between stakeholder groups by facilitating stakeholder discussions and escalates issues where appropriate.
- Collaborates with cross-functional teams to implement process changes, ensuring smooth transitions and minimal disruptions to operations.
- Performs all duties and responsibilities of the Business Process Analyst II, plus:
- Monitors and evaluates the effectiveness of implemented process changes, measuring key performance indicators, and making necessary adjustments for continuous improvement.
- Manages end-to-end process improvement projects with minimal supervision.
- Conducts in-depth analysis of complex workflows and recommend innovative solutions.
- Presents information at the senior executive level.
- Provides mentoring to team members.
- Assists with stakeholder engagement and organizational change management as changes are implemented.
- Performs all duties and responsibilities of the Business Process Analyst III , plus:
- Leads university-wide process improvement initiatives with significant complexity and scope.
- Help strategy and business leaders understand, apply, monetize, and operationalize existing, new, and emerging technologies to transform and optimize business and operating models.
- Serves as a subject matter expert in process improvement and automation technologies.
- Engages key business stakeholders to identify business and technology innovation opportunities that enable and drive business strategy.
- Constructs deliverables that demonstrate how to move business processes toward realizing the University strategic goals and desired business outcomes.
None.
Professional & Administrative -Salary
Pay Range $52,000 - $92,000 per year (based on level)
President
University Transformation Office
Provisional
09/30/2031
Full-Time
1.0
12 month
Mon-Fri, 8:00 a.m. - 5:00 p.m. / weekends and evenings as needed
Mount Pleasant, MI*
Central Michigan University is engaged in a multi-year enterprise resource planning ( ERP ) transformation initiative. This provisional position has been established to support the successful implementation of the selected ERP solution and related business process improvements, either through direct participation in project activities or by providing operational coverage for employees dedicated to the implementation effort.
Central Michigan University has a more than 125-year legacy of preparing students to become leaders and changemakers in their communities and in their personal and professional lives. We serve nearly 15,500 students on our Mount Pleasant campus, in satellite locations around the state and throughout the country, and through flexible online programs. Many of our approximately 300 undergraduate, master’s, specialist and doctoral programs in the arts, media, business, education, human services, health professions, liberal arts, social sciences, medicine, science and engineering are nationally ranked for excellence. CMU leads the nation in leadership development programming through our Sarah R. Opperman Leadership Institute, and we are proud to be among only 5% of U.S. universities in the top two Carnegie research classifications. Our faculty work with graduate and undergraduate students in areas such as Great Lakes research, medical innovation, engineering technology and more. Central is home to 17 men’s and women’s Division 1 sports including football, basketball, gymnastics, baseball, wrestling and more. Our student-athletes achieve great success in competition and in the classroom, capturing Mid-American Conference championships and maintaining an average cumulative GPA of 3.17. CMU is located in Mount Pleasant, a community that blends the best of small-town living with big-city amenities. It’s part of the culturally varied and vibrant Great Lakes Bay Region that also includes Saginaw, Bay City, Midland and the state’s largest Native American community, centered on the Saginaw Chippewa Isabella Reservation in Mount Pleasant. Area residents enjoy the mix of outdoor activities, cultural events, shopping and dining options, and family attractions. Other major Michigan destinations and attractions — Lansing, Grand Rapids, Detroit, Traverse City, wineries, beaches, golf and ski resorts, and many more — are within easy reach of the city’s central location in Michigan’s Lower Peninsula. CMU employees enjoy access to a nationally recognized wellness program along with health care and benefits that exceed regional, state and national norms.
Central Michigan University is a place where we value students and work for their success, where we act as family, and where employees are engaged, appreciated and have extraordinary opportunities to make a difference. We intentionally maintain and strengthen the hallmark CMU culture that sets us apart from our peers by expecting CMU leaders and employees to model the following Leadership Standards and develop them within their teams. Please review the Leadership Standards before applying for this position.
CMU is an Equal Opportunity Employer and institution. CMU does not discriminate against persons based on age, color, disability, ethnicity, familial status, gender, gender expression, gender identity, genetic information, height, marital status, national origin, political persuasion, pregnancy, childbirth or related medical conditions, race, religion, sex, sex-based stereotypes, sexual orientation, transgender status, veteran status, or weight.
Open Until Filled Yes
- How did you first learn of this job opportunity? Please list the specific advertising source or indicate if it was word of mouth.
(Open Ended Question)
- Are you currently an internal employee of CMU according to the university's definition?
- Yes
- No
- If yes, to which employee group do you belong? (If not applicable, select "Not Applicable").
- Not Applicable
- Administrative Office Assistant
- Dispatcher
- Lieutenant
- Medical Faculty
- P&A, SO or Faculty
- Police
- Public Broadcasting
- Sergeant
- Service Maintenance
- Supervisory/Technical
- Will you now or at any time in the future require CMU to file or support an immigration petition or application in order to begin or continue your employment authorization?
- Yes
- No
- Do you have a high school diploma or GED?
- Yes
- No
- Do you have at least one year of experience in business/systems analysis?
- Yes
- No
- Do you have experience implementing or supporting an ERP implementation (Yes/No)? If yes, please briefly explain your role.
(Open Ended Question)
- Do you have any project management training or certifications (PMP, Scrum Master, etc.) (Yes/No)? If yes, please explain.
(Open Ended Question)
- Do you have any change management training or certifications (Prosci Certified Change Practitioner, etc.) (Yes/No)? If yes, please explain.
(Open Ended Question)
- Do you have any business process analysis training or certifications (Six Sigma, etc.) (Yes/No)? If yes, please explain.
(Open Ended Question)
- Resume/Curriculum Vitae
- Cover Letter
- Recommendation Letters
- Other Document (1)
- Certification
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