Business Process Analyst

Insight Global; United States; On-site; USD 50,971 - 71,635; Full time

Job summary

Insight Global is seeking a Business Process Analyst for an 8+ month project to lead process discovery and documentation for the Utility’s New Business Division. The role involves capturing current-state workflows, developing standard operating procedures, and creating process/system maps. Candidates should have 4+ years in business analysis, facilitate workshops, and demonstrate proficiency in tools like Visio and Lucidchart. Strong written communication and stakeholder management skills are essential, with potential for extensions based on performance.

Qualifications

• 4+ years in process mapping or business analysis.
• Experience facilitating workshops and translating input into process maps.
• Strong proficiency with process mapping tools.

Responsibilities

• Lead process discovery and documentation.
• Partner with operational teams to capture workflows.
• Develop process and systems maps for execution.

Skills

Process mapping

Process documentation

Operations analysis

Facilitating workshops

Strong written communication

Stakeholder management

Tools

Visio

Lucidchart

Miro

Signavio

ARIS

Job description

Duration: 8+ months (+ potential extensions)

Pay Rate: $37-52/hr

Summary

The Business Process Analyst will lead process discovery, documentation, and process/system mapping for the Utility’s New Business Division. This role will partner with operational teams across residential, commercial/industrial, large projects, and application-to-first-bill functions to capture current-state workflows, clarify roles and handoffs, document standard operating procedures, and develop process and systems maps that support consistent execution and future improvement initiatives.

Required Qualifications

• 4+ years in process mapping, process documentation, operations analysis, or business analysis
• Proven experience facilitating workshops and translating SME input into clear, executable process maps
• Strong proficiency with process mapping tools (e.g., Visio, Lucidchart, Miro, Signavio, ARIS)
• Strong written communication skills (SOPs, policies, procedural documentation)
• Ability to manage multiple stakeholder groups and prioritize across competing needs

Preferred Qualifications

• Experience in a utility environment (electric/gas) and/or customer connection/service request workflows
• Familiarity with utility systems such as CIS, GIS, work management, design/estimating tools, billing start processes
• Lean/Six Sigma training or continuous improvement experience
• Experience creating business/system context diagrams, data flow diagrams, or application integration maps

Success Metrics / KPIs (examples)

• % of prioritized processes documented and approved
• Stakeholder satisfaction with clarity/usability of documentation
• Reduction in process variation (standard workflows adopted)
• Identified improvement opportunities / issues logged with supporting evidence
• Time-to-onboard improvement using documented SOPs (if measured)