Business Analyst, Asset Management

LUMA Energy; San Juan (PR); On-site; USD 70,000 - 90,000; Full time

Job summary

LUMA Energy in Puerto Rico is seeking a Business/Data Analyst to support the asset lifecycle by optimizing processes and ensuring data accuracy for better operational performance.

You will document workflows, gather requirements, and maintain UAT scenarios while collaborating with IT/OT teams to implement tool updates. Strong Excel and English communication are essential.

Qualifications

• 3+ years of experience in business or data analysis.
• Experience with asset/work management enabling technologies, preferably in utilities.
• Experience with BPMN 2.0 is preferred.

Responsibilities

• Develops business process models for new or revised processes to document workflows and support continuous improvement.
• Captures accurate business needs through requirements-gathering sessions with business representatives.
• Maintains business requirements, UAT scenarios, and process documentation for project lifecycle.
• Supports development of change management materials for smooth adoption of new tools and tech.
• Collaborates with IT/OT to integrate software lifecycle changes into business processes.
• Identifies basic data analysis needs to support decision-making.
• Ensures compliance with company policies and industry regulations.
• Participates in storm restoration tasks and drills for reliable service recovery.
• Performs additional tasks aligned with role expectations and qualifications.

Skills

Analytical thinking

Proactive initiative

Judgment and decision-making

Conflict resolution

Excel

Engineering tools knowledge

Interpersonal communication

Business technology literacy

English communication

Education

Bachelor’s degree in Information Systems, Computer Science, Information Technology or related field

Tools

BPMN 2.0

Job description

Job Summary:

Supports the effective use of data, technology tools and business applications across the utility asset lifecycle, ensuring accurate information and optimized processes that enhance operational performance and strategic decision-making.

Job Description:

• Develops business process models for new or revised processes to document workflows and support continuous improvement.

• Conducts requirements‑gathering and process‑development sessions with business representatives to capture accurate business needs.

• Maintains business requirements, User Acceptance Testing (UAT) scenarios, and process documentation to ensure clarity and alignment throughout the project lifecycle.

• Supports the development of change management materials to ensure a seamless transition for business users to new tools and technology.

• Collaborates with IT/OT teams to understand software lifecycle changes and assist in integrating updates into business processes.

• Identifies basic data analysis needs to support understanding of business problems and decision‑making.

• Follows established company policies, procedures, and standards to ensure full compliance with applicable laws and industry regulations.

• Participates in storm restoration tasks and assigned drills to contribute to the safe and reliable recovery of services.

• Performs additional tasks aligned with role expectations and qualifications to support team goals and operational flexibility.

Additional Job Description:

Education

• Bachelor’s Degree in Information Systems, Computer Science, Information Technology or a related field from an accredited university.

Experience

• 3 years of experience in business or data analysis, including data modeling.

• Experience with asset management and work management enabling technologies, preferably within the utility sector.

• Experience with Business Process Model and Notation (BPMN 2.0) is preferred.

Competencies (Skills)

• Excellent analytical skills with the ability to break down issues and assess risks, benefits, and impacts.

• Strong initiative with the ability to act proactively and own outcomes.

• Demonstrated ability to apply sound judgment in decision‑making.

• Proven ability to manage and resolve conflicts effectively.

• Solid skills in MS Office applications, particularly Excel, to support analysis and reporting tasks.

• Knowledge of engineering tools, asset information collection workflows, and the utility network asset lifecycle.

• Strong interpersonal and communication skills, with the ability to work effectively across diverse stakeholder groups.

• Solid understanding of the capabilities within the core business technologies leveraged by the organization and its relation to the business processes.

• Strong English communication skills (both oral and written).

Licenses/Certifications

• Valid driver’s license

• International Institute of Business Analysis (IIBA) certification is preferred.

Travel Requirements

• 20%

Physical Demands:

• Stationary Position: Constantly

• Pushing/ Pulling/ Reaching: Never

• Kneel: Never

• Grab: Never

• Bend: Seldom

• Lift/Carry over: 0 - 15 pounds

Working Conditions:

• Wet or humid: Never

• Working near or on moving mechanical parts: Never

• Working near or on heavy machinery: Never

• Working in high places: Never

• Exposed to fumes or airborne particles: Never

• Frequency of working in outdoor weather conditions: Never

• Work with electricity: Never

• Loud noise conditions: Never

LUMA Energy is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, military status, disability, or any other characteristic protected by federal or local laws.