Process Discovery & SOP Lead — Utilities

Insight Global; United States; On-site; USD 50,971 - 71,635; Full time

Job summary

Insight Global is seeking a Business Process Analyst for an 8+ month project to lead process discovery and documentation for the Utility’s New Business Division. The role involves capturing current-state workflows, developing standard operating procedures, and creating process/system maps. Candidates should have 4+ years in business analysis, facilitate workshops, and demonstrate proficiency in tools like Visio and Lucidchart. Strong written communication and stakeholder management skills are essential, with potential for extensions based on performance.

Qualifications

• 4+ years in process mapping or business analysis.
• Experience facilitating workshops and translating input into process maps.
• Strong proficiency with process mapping tools.

Responsibilities

• Lead process discovery and documentation.
• Partner with operational teams to capture workflows.
• Develop process and systems maps for execution.

Skills

Process mapping

Process documentation

Operations analysis

Facilitating workshops

Strong written communication

Stakeholder management

Tools

Visio

Lucidchart

Miro

Signavio

ARIS

Job description

Insight Global is seeking a Business Process Analyst for an 8+ month project to lead process discovery and documentation for the Utility’s New Business Division. The role involves capturing current-state workflows, developing standard operating procedures, and creating process/system maps. Candidates should have 4+ years in business analysis, facilitate workshops, and demonstrate proficiency in tools like Visio and Lucidchart. Strong written communication and stakeholder management skills are essential, with potential for extensions based on performance.