Business Process Analyst

Acro Service Corp; Reno (NV); Hybrid; USD 66,124 - 73,012; Full time

Job summary

A technology and services company is seeking a Process Analyst to support the Elections Division in Reno, NV. The role involves analyzing and enhancing election systems processes for compliance and efficiency. Candidates should have a Bachelor's degree in a relevant field and at least 2 years of experience. Proficiency in Microsoft Office and familiarity with election systems are preferred. This position offers a hybrid work schedule and is aimed at mid-senior level professionals.

Qualifications

• 2+ years of experience in process analysis, operations, or technical support.
• Familiarity with election systems or government compliance frameworks is desirable.
• Knowledge of Nevada election laws and procedures.

Responsibilities

• Analyze, design, and improve election systems processes.
• Evaluate existing election-related processes for compliance and efficiency.
• Develop standard operating procedures and documentation.

Skills

Analytical skills

Organizational skills

Communication skills

Proficiency in Microsoft Office Suite

Experience with process mapping tools

Education

Bachelor's degree in public administration, political science, data science, business, or related field

Tools

Visio

Lucidchart

SQL

Job description

This range is provided by Acro Service Corp. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$48.00/hr - $53.00/hr

Direct message the job poster from Acro Service Corp

Only local candidates in Reno or Carson City Area who can work for Hybrid work schedule

W2 candidates only

Position Summary:

The Process Analyst supports the Elections Division by analyzing, designing, and improving election systems processes to ensure the integrity, efficiency, and compliance of election-related activities. This role plays a critical part in improving the usage of the statewide voter registration and election management system by State and County-level users.

Key Responsibilities:

• Process Documentation, Analysis, and Improvement
• Evaluate existing election-related processes, business rules, and workflows for efficiency, accuracy, and compliance with Nevada Revised Statutes (NRS).
• Document processes, business rules, functionality, and procedures.
• Identify and address documentation gaps.
• Develop process maps, standard operating procedures (SOPs), and documentation for new processes as developed by State leadership.
• Identify areas for improvement in election-related processes to improve compliance, efficiency, consistency, and clarity.
• Technical Support and Analysis
• Analyze and recommend resolution paths for technical support requests.
• Validate system functionality for compliance with policy and expected business rules and workflows.
• Assist with the development of user stories and requirements to inform the development of system enhancements.
• Document system processes and functionality to support Help Desk agents and Development and QA teams in addressing tickets.
• Data and Analytics (Preferred)
• Run queries and develop reports to enable insights into election-related data.
• Investigate and analyze large datasets for accuracy, consistency, and compliance with State and County policy.
• Assist with the creation of business definitions for data elements in support of the creation of a data dictionary.
• Compliance & Quality Assurance
• Ensure processes align with federal and state election laws (NRS), including HAVA, NV state statutes, and Secretary of State directives.
• Monitor quality control measures and support risk-limiting audits.
• Stakeholder Engagement
• Work with county election officials, vendors, and internal teams to gather feedback and ensure process consistency across jurisdictions.
• Work with the third-party vendors and the internal training team to develop training and support materials for staff and election system users.

Minimum Qualifications:

• Bachelor's degree in public administration, political science, data science, business, or related field.
• 2+ years of experience in process analysis, operations, or technical support (government or elections experience preferred).
• Strong analytical, organizational, and communication skills.
• Proficiency in Microsoft Office Suite; experience with process mapping tools (e.g., Visio, Lucidchart) is a plus.
• Familiarity with election systems, voter registration databases, or government compliance frameworks is desirable.

Preferred Qualifications:

• Experience working in a government or public sector environment.
• Knowledge of Nevada election laws and procedures.
• Intermediate competency in SQL or comparable data and analytics skills.
• Lean Six Sigma or similar process improvement certification.
• Hybrid or in-office work based in Carson City, NV.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Information Technology
• Technology, Information and Media, Defense and Space Manufacturing, and Government Administration

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