Business Analyst / Technical Writer

INSPYR Solutions; Carson City (NV); On-site; USD 41,328 - 49,593; Full time

Benefits offered by this job

Comprehensive medical benefits

401(k) retirement plan

Competitive pay

Job summary

A government contractor is seeking a Business Process Analyst/Technical Writer in Carson City, NV. This role focuses on creating detailed documentation like business process flows and operating procedures to support a multi-year project aimed at modernizing tax systems. The position requires strong leadership, excellent communication skills, and technical writing expertise. The job is 100% on-site and involves collaborating with department stakeholders. The contract continues until project completion in 2026, offering competitive pay and benefits.

Qualifications

• Excellent communication skills are mandatory.
• Must be able to pass a fast Criminal background check.
• Proficient in documentation processes and tools.

Responsibilities

• Define and implement solutions for end-user requirements.
• Lead documentation for processes related to the Department's modernization.
• Assist in writing test cases and evaluate project documentation.

Skills

Excellent knowledge of MS Office including Outlook

Advanced skills in MS Visio and PowerPoint

Excellent knowledge of SharePoint

Proficient in reading, writing, and proof-reading

Excellent organizational and multi-tasking skills

Outstanding communication and interpersonal abilities

Creativity, team player, and customer-oriented mindset

Job description

This range is provided by INSPYR Solutions. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$30.00/hr - $36.00/hr

Title: Business Process Analyst / Technical Writer

Location: Carson City, NV (100% on site)

Compensation: $30.00 - $36.00/Hour

Duration: Contract

Work Requirement: US Citizen, GC Holder, or Authorized to work in the U.S.

Contact: Jenna Hinkle at [e-mail]

Summary

Our Government client (tax related) is looking for a skilled Business Process Analyst/Technical Writer to create technical documents such as standard operating procedures, business process flows, instruction manuals, how-to guides, journal articles, test cases, and other supporting documents to effectively communicate complex and technical information in a "plain-language” style. The successful candidate will also lead subject matter experts within a specific area and other business analysts for specific tasks. This role supports the Department's modernization efforts regarding the Unified Tax System, an ongoing multi‑year initiative. The documentation will follow the Department's standards and accurately depict current processes and the transition to new modernized processes. The Business Process Analyst must demonstrate enthusiasm, strong leadership, excellent communication, proficient reading and writing, and the ability to use tools for creating business documentation and tracking. The project is expected to finalize in 2026 and will be funded through its life cycle. The role reports to the Function Lead and will be assigned tasks from time to time by the Enterprise Project Management Team.

Responsibilities

• The BPA II will apply knowledge of the client’s program areas to help define and implement a solution to a given problem that requires an individually tailored response for end‑user requirements under guidance of the Business/Functional Lead, Technical Lead, and Project Managers.
• Lead the transition to MYNT for Taxation’s mailroom optimization project.
• Serve as the lead for the transition to MYNT for Taxation’s mailroom optimization project.
• Document processes for both business and technical aspects within the department.
• Assist in writing test cases for the team and work with the Quality Analyst in support of the Test Plan.
• Business Process Diagrams and Flow Charts.
• Evaluate documentation created for a UTS Modernization project and rebrand relevant documentation for Project MYNT using a team branding template.
• Understand the Functional and Technical Requirements for the project.
• Understand the AS‑IS business platform and the processes that support the systems within the Department of Taxation.
• Understand the TO‑BE business platform and assist with development of the new processes.
• Document the transition from the AS‑IS processes to the TO‑BE processes in "plain‑language.”
• Support preparations for modernization and each phase of implementation.
• Organize and attend various Department meetings.
• Review and prepare content for internal publication and distribution.
• Prepare the Requirements Traceability Matrix (RTM) with other BPA staff.
• Write test cases that map back to the RTM.
• Conduct discovery meetings with Departmental staff.
• Assist MYNT Team members in documenting processes and procedures.
• Help manage the Standard Operating Procedures for MYNT of Taxation's processes.
• Content management and posting for the Team's SharePoint.

Modernization Project Deliverables/Tasks

• Standard Operating Procedures for the Modernization Project (MYNT - Modernize Your Nevada Tax)
• Process Maps of current and future (AS‑IS/TO‑BE) processes
• Business Requirements
• Requirements Matrices
• Use Cases & Use Case Mapping
• Testing Outlines & Test Cases
• SharePoint Content Management
• Training materials for transition from AS‑IS processes to the TO‑BE processes
• Support the training of Department specific AI models
• Review and document security configurations across Department technologies
• Help define and quantify baseline and reporting metrics for Department initiatives

Required Skills

• Excellent knowledge of MS Office including Outlook
• Advanced skills in MS Visio and PowerPoint
• Excellent knowledge of SharePoint including uploading content
• Proficient in reading, writing, and proof‑reading
• Excellent organizational and multi‑tasking skills
• Outstanding communication and interpersonal abilities
• Creativity, team player, and customer‑oriented mindset
• Agreement to follow IRS Pub 1075 Requirements
• Agreement to State background check

Other

• Start January 2026
• Must be able to pass Criminal background check (fast to clear)
• Must be local to the area
• 100% on site work in Carson City, NV
• Must be able to video interview

Benefits

• Comprehensive medical benefits
• Competitive pay
• 401(k) retirement plan
• ...and much more!

INSPYR Solutions provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, INSPYR Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

This Department works with Federal Taxpayer Information (FTI) and must follow IRS Publication 1075 requirements. Starting on page 202. (in attachments) In addition to the contract language, there are IRS notification and approval requirements that Taxation must follow depending on the relationship between CLIENT, the contractor, sub‑contractor, and individual. See section 2.E.6 Notification Reporting Requirements in pub 1075 starting on page 76. Your candidate will need to complete the attached Exhibit 7 if selected.