Business Process Analyst

Highmark Health; Pennsylvania; On-site; USD 50,000 - 92,000; Full time

Job summary

Highmark Health is seeking a Business Process Analyst to provide expert analysis and support for operational processes. This role includes troubleshooting, process improvement initiatives, and collaboration with cross-functional teams. Candidates should possess a Bachelor's degree and have relevant experience in business analysis and project management.

Qualifications

• 3-5 years of experience in a Business Analyst or related operational area.
• Bachelor's degree preferred.
• Basic understanding of database concepts and SQL for data validation and testing.

Responsibilities

• Coordinate, monitor, and report on project progress.
• Analyze functions and operations to identify problems.
• Manage small to intermediate cross-functional projects.

Skills

Business Analysis

Business Process Improvement

Project Management

SQL

Collaborative Problem Solving

Written & Oral Presentation Skills

Education

High School Diploma/GED

Bachelor's Degree

Job description

Join to apply for the Business Process Analyst role at Highmark Health

Join to apply for the Business Process Analyst role at Highmark Health

JOB SUMMARY

This job provides expertise for standard to moderately complex problem solving and in-depth understanding of system functionality. The incumbent reviews significant amounts of information and analyzes processes to support business unit needs. May troubleshoot errors, conduct impact analyses, and/or solve data rejection. Performs business analyses in one or more operational areas. Identifies process gaps and recommends process improvements for efficiencies. May provide guidance to Associate level employees.

Company

Highmark Health

Job Description

JOB SUMMARY

This job provides expertise for standard to moderately complex problem solving and in-depth understanding of system functionality. The incumbent reviews significant amounts of information and analyzes processes to support business unit needs. May troubleshoot errors, conduct impact analyses, and/or solve data rejection. Performs business analyses in one or more operational areas. Identifies process gaps and recommends process improvements for efficiencies. May provide guidance to Associate level employees.

ESSENTIAL RESPONSIBILITIES

• Intake operational objectives and gather information. May perform routine research and evaluate basic output requirements and formats. Communicate business operational requirements to internal groups responsible for developing/testing business requirements in various applications.
• Coordinate, monitor, and report on the progress of projects to ensure adherence to defined project schedule. Communicate effectively with customers and colleagues. Successfully articulate issues, problems, and solutions. Conduct pre-and post-implementation review. Assist in the planning/designing and facilitation of functional walk-throughs. May require additional support from more experienced team members.
• Manage small to intermediate cross-functional projects and change initiatives involved in the design and delivery of business process solutions, implementation strategies, and control measures, including scoping, leading, and influencing organizational change related to business processes and models.
• Facilitate process improvement meetings and/or discussions.
• Analyze the functions and operations of a business area/function and identify problem areas. Create process mapping and document current and future state business processes.
• Recommend process efficiencies, strategies for improvement, and/or solutions to align technology with business strategies.
• Creating test plans, executing test cases, and ensuring that systems meet the required quality standards.
• Accurately document and report defects, including detailed steps to reproduce, expected results, and actual results
• Assist in development of desktop procedures and/or training material.
• Other duties as assigned.
  
  

EDUCATION

Required

• High School Diploma/GED
  
  

Substitutions

• None
  
  

Preferred

• Bachelor's Degree
  
  

EXPERIENCE

Required

• 3 - 5 years of experience in a Business Analyst or Business Process Analyst role or experience in a related operational area (e.g. claims, billing, customer service, etc.)
  
  

Preferred

• 1 - 3 years in the Health Insurance Industry
  
  

LICENSES OR CERTIFICATIONS

Required

• None
  
  

Preferred

• None
  
  

SKILLS

• Basic understanding of database concepts and SQL for data validation and testing
• Analysis of business problems/needs
• Written & Oral Presentation Skills
• Business Analysis
• Business Process Design
• Business Process Improvement
• Business Process Mapping
• Business Requirements
• Collaborative Problem Solving
• Project Management
  
  

Languages (other Than English)

None

Travel Required

0% - 25%

PHYSICAL, MENTAL DEMANDS and WORKING CONDITIONS

Position Type

Office-Based

Teaches / trains others regularly

Occasionally

Travel regularly from the office to various work sites or from site-to-site

Rarely

Works primarily out-of-the office selling products/services (sales employees)

Never

Physical work site required

Yes

Lifting up to 10 pounds

Constantly

Lifting 10 to 25 pounds

Never

Lifting 25 to 50 pounds

Never

Disclaimer The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.

Compliance Requirement This position adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.

As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company’s Handbook of Privacy Policies and Practices and Information Security Policy. Furthermore, it is every employee’s responsibility to comply with the company’s Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements.

Pay Range Minimum

$50,200.00

Pay Range Maximum

$91,200.00

Base pay is determined by a variety of factors including a candidate’s qualifications, experience, and expected contributions, as well as internal peer equity, market, and business considerations. The displayed salary range does not reflect any geographic differential Highmark may apply for certain locations based upon comparative markets.

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law.

We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the email below.

For accommodation requests, please contact HR Services Online at [e-mail]

California Consumer Privacy Act Employees, Contractors, and Applicants Notice

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Hospitals and Health Care

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