Business Operations Support Assistant

aep; Fort Wayne (IN); On-site; USD 46,000 - 58,000; Full time

Job summary

American Electric Power in Fort Wayne, IN, seeks an organized professional to handle non-electric service account billings under supervision and participate in maintaining joint-use company records.

You will create and process contractor invoices, reconcile work orders, and prepare performance reports using internal systems, emphasizing accuracy and timely communication with internal customers.

Qualifications

• Demonstrated experience with administrative office procedures, practices and equipment.
• One year of office experience using standard administrative processes.
• Understanding of SOX controls and related compliance requirements.

Responsibilities

• Process non-electric service account billings using the appropriate software system.
• Collaborate with internal teams to create AR billings for electric plant facilities.
• Prepare contractor invoices and ensure accuracy and timeliness.
• Reconcile work orders according to accounting policies and procedures.
• Create performance indicator reports for internal customers.

Skills

Administrative procedures

Office equipment

SOX controls

Education

High school diploma or GED

Tools

PeopleSoft

Invoicing software

SOX compliance systems

Job description

Job Posting End Date 08-27-2026 Please note the job posting will close on the day before the posting end date.

Job Summary

Under direct to moderate supervision perform activities related to processing non-electric service account PeopleSoft billings; maintain joint-use company records with direct communication with joint-use companies; maintain SOX control activities; create and process contractor invoices; reconcile work orders based on accounting policy and procedures; create performance indicator reports communicating with internal customers on results; perform basic and routine administrative duties following well defined standard procedures; assist with document processing; assist in filing and retrieval of information in both hard copy and electronic formats.

Job Description

What you will be doing:

• Develop an understanding of the current software system which is utilized by internal technical employees to estimate customer Contribution-in-Aid-of-Construction (CIAC) billings.
• Collaborate and communicate with internal technical and administrative employees to create various other accounts receivable billings related to electric plant facilities within the appropriate software system to ensure accurate and on-time billings.
• Obtain knowledge and gain an understanding of the joint-use contract language to be able to educate and assist internal customers with recommendations.
• Establish open communication with joint-use companies seeking to attach to company-owned poles.
• Gain a clear understanding of accounting policies and procedures to allow for accurate reconciliation of distribution line work orders utilizing the most current software systems.
• Gain an understanding of the proper charges to Capital/Removal accounts versus O&M accounts to begin applying this knowledge in all aspects of the business.
• Create accurate contractor invoices in our internal contractor invoicing software working closely with contractor representatives and internal contract coordination employees to assure accurate and timely invoicing.
• Gather information from various sources to effectively create performance reports to communicate with internal customers on the status of varying metrics.
• Maintain accurate records in various software systems to establish a means for successful retrieval.
• May be required to perform similar or less skilled work when assigned.

What we are looking for:

Education requirements are listed below: High school diploma or equivalent - General Education Diploma (GED)

Work Experience requirement listed below: One year experience working in an office setting using administrative office procedures, practices and equipment.

Other Requirements:

• Physical demand level is Sedentary Requirements -- Physical
• Must be able to see information on computer screen and use computer keyboard.
• Must be able to hear spoken words via telephone, cell phone, or during individual or group meetings.

What you will get:

SG 03: $46,049-$57,562

In addition to competitive compensation, AEP offers a unique comprehensive benefits package that aims to support and enhance the overall well-being of our employees.

At AEP, we're more than just an energy company - we're a team of dedicated professionals committed to delivering safe, reliable, and innovative energy solutions. Guided by our mission to put the customer first, we strive to exceed expectations by listening, responding, and continuously improving the way we serve our communities. If you're passionate about making a meaningful impact and being part of a forward-thinking organization, this is the company for you!

Compensation Data

Compensation Grade: SP20-003

Compensation Range: $22.14 - $27.67

Physical Demand

The Physical Demand Level for this job is: S - Sedentary Work: Exerting up to 10 pounds of force occasionally (Occasionally: activity or condition exists up to 1/3 of the time) and/or a negligible amount of force frequently. (Frequently: activity or condition exists from 1/3 to 2/3 of the time) to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.

Equal Employment Opportunity

It is hereby reaffirmed that it is the policy of American Electric Power (AEP) to provide Equal Employment Opportunity in all respects of the employer-employee relationship including recruiting, hiring, upgrading and promotion, conditions and privileges of employment, company sponsored training programs, educational assistance, social and recreational programs, compensation, benefits, transfers, discipline, layoffs and termination of employment to all employees and applicants without discrimination because of race, color, religion, sex (includ