Customer Service Representative

Colibrigroup; Scottsdale (AZ); On-site; USD 32,000 - 42,000; Full time

Job summary

Colibri Group is seeking a Customer Service Representative to be the friendly face of the school, greeting guests, guiding students, and supporting day-to-day operations with a focus on white-glove service.

You will manage scheduling inquiries, data entry, CRM updates, and classroom readiness, while collaborating with the Site Manager and instructors to ensure a positive experience for students and staff. Some evenings and weekend events may be required.

Qualifications

• High school diploma or GED required; some college preferred.
• Minimum 1-2 years of experience with customer facing roles.
• Must be proficient in Microsoft Office.
• Basic experience with using CRM software preferred.
• Excellent customer service skills, including a pleasant demeanor and tactfulness.
• Ability to multi-task and practice critical thinking in a fast-paced environment.

Responsibilities

• Welcoming all guests, checking students in, assisting students with scheduling.
• Answer all in person inquiries about classes and testing, as well as site questions, in a timely manner.
• Answer virtual inquiries via chat support or phone support promptly.
• Accurate data entry of student information and maintenance of CRM records.
• Assist Site Manager with scheduling confirmations, attendance documentation, inventory counts, and daily operations.
• Assist instructors with classroom materials and technology support as needed.
• Assist students with licensing applications.
• Maintain neat, stocked, and well-maintained classrooms and facilities.
• Provide friendly service and encouragement to students.
• Work offsite at special events such as expos and fairs.
• Schedule flexibility – some overtime, nights, and weekends.
• Support student engagement activities to reinforce Colibri values.

Skills

Customer service

Multitasking

Communication

Education

High school diploma or GED

Some college

Tools

Microsoft Office

CRM software

Job description

At Colibri, culture is a critical part of our collective success, and we live our values everyday: Love, Joy, Boldness, Teamwork and Curiosity. These values guide our interactions with each other, our customers, and the community as a whole.

We have a rich and storied history. Colibri is one of the pioneers of online professional education, introducing some of the first web-based professional education courses in 2001. Today, the company’s family of brands are the leading online professional education platforms in their respective end-markets.

We proudly serve >1 million customers annually and employ more than 1,500 mission-aligned professionals.

To learn more, please visit: www.colibrigroup.com

The Customer Service Representative position is a support role for students and instructors, reporting to the Site Manager.

The primary responsibility of this role is to create a point of contact for our internal and external teams, supporting the daily facility needs, identifying and solving procedural issues with the Site Manager, and creating raving fans of our customers and students by providing white glove customer service.

Individuals in this role must be happy, patient, motivated, caring, and responsive to co-workers, students and customers, and are responsible for being the face of the school and creating a positive environment.

Position Requirements & Major Responsibilities:

• Welcoming all guests, checking students in, assisting students with scheduling.
• Answer all in person - student inquiries about classes and testing, as well as any questions about the site, state testing, and more, in a timely manner.
• Answer virtual - student inquiries via chat support or phone support in a timely manner.
• Accurate data entry of student information, and accurate maintenance of student and class records using a CRM.
• Assist the Site Manager by confirming class schedules with instructors, attendance documentation, assist with inventory counting, cash reconciliation, collecting reporting data, and other daily operational duties as assigned.
• Perform administrative tasks associated with class preparedness and processing, such as assisting instructors with preparing classroom materials and technology support as needed.
• Assist students with licensing applications.
• Assist in keeping the classrooms, testing rooms, and overall facility neat, clean, well-stocked, and well maintained.
• Provide friendly service, support, and encouragement to students.
• Work offsite at special events such as expos and fairs.
• Have schedule flexibility – some overtime, nights, and weekends required.
• Support and participate in student engagement activities that elevate brand awareness as well as reinforce Colibri values.
• Complete other duties and special projects as assigned.

Qualifications & Skills:

• High school diploma or GED required; some college preferred.
• Minimum 1-2 years of experience with customer facing roles required.
• Must be proficient in Microsoft Office.
• Basic experience with using CRM software preferred.
• Excellent customer service skills, including a pleasant demeanor and tactfulness.
• Ability to multi-task and practice critical thinking in a fast-paced environment.

Physical Requirements:

• The ability to lift boxes up to 40 pounds.
• Sitting or standing for extended periods of time.
• The ability to set up, break down, and move tables and chairs for events.

Colibri Group welcomes applicants from all backgrounds and experiences, and we understand that not every candidate will meet every requirement listed in the job description. Research has shown that women and people of color may be less likely to apply to jobs unless they feel they meet every qualification, and we want to actively combat this bias in our hiring process. We are committed to building a diverse and inclusive workplace, and we believe that diversity of perspectives and experiences is essential to our success. You may be just the right candidate for this role or another position within our organization.