Business Operations Specialist / Management Analyst 4

State of Minnesota; Saint Paul (MN); Hybrid; USD 68,000 - 103,000; Full time

Job summary

Join a mission-driven organization as a Business Operations Specialist, where your expertise in mortgage lending operations will drive impactful changes. This role involves analyzing operational processes, collaborating with cross-functional teams, and leading initiatives to enhance efficiency within the Single-Family division. You will prepare essential documentation and provide training, all while contributing to a culture of equity and inclusion. If you have a passion for improving processes and making a difference in the community, this is the opportunity for you to thrive in a supportive and dynamic environment.

Benefits

Paid vacation and sick leave

12 paid holidays each year

Low-cost medical, dental, vision, and prescription drug plans

Pension plan

Employer paid life insurance

Short-term and long-term disability insurance

Tax-free expense accounts

Training and professional development

Employee Assistance Program (EAP)

Qualifications

• 3+ years of experience in Mortgage Operations management.
• Proficient in project management and business process analysis.

Responsibilities

• Perform business analysis and recommend solutions for operational processes.
• Prepare process documentation and support change management efforts.

Skills

Mortgage Operations Management

Change Management

Process Improvement Techniques

Business Process Analysis

Project Management

Cross-Functional Collaboration

Education

Bachelor’s degree in Business Administration

Degree in Finance

Degree in Operational Management

Degree in Real Estate

Tools

Microsoft Word

Microsoft Excel

Microsoft Visio

Microsoft PowerPoint

Job description

Business Operations Specialist / Management Analyst 4

When all employees are embraced, respected and heard, we will build a collaborative, equitable, inclusive and anti-racist culture where everyone thrives.

Working Title: Business Operations Specialist
Job Class: Management Analyst 4
Agency: Housing Finance Agency

• Job ID: 83626
• Location: St. Paul
• Telework Eligible: Yes, with intermittent trips to the office and other work locations. Teleworking employees are required to live in Minnesota or in a state bordering Minnesota.
• Full/Part Time: Full-Time
• Regular/Temporary: Unlimited
• Who May Apply: Open to all qualified job seekers
• Date Posted: 01/28/2025
• Closing Date: 02/11/2025
• Hiring Agency/Seniority Unit: Housing Finance Agency / Housing Finance-MAPE
• Division/Unit: Human Resources Processing / Single Family
• Days of Work: Monday - Friday
• Travel Required: No
• Salary Range: $32.99 - $48.93 / hourly; $68,883 - $102,165 / annually

The work you'll do is more than just a job.

At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.

Job Summary

Minnesota Housing is hiring! We’re a mission-focused financial institution looking for a Business Operations Specialist who is experienced in mortgage lending operations to perform analysis and implementation of operational controls and lead and manage initiatives that will create efficient and effective processes in the Single-Family division of Minnesota Housing.

• Working collaboratively with cross functional teams, performs business analysis related to various functions and operational processes and systems across the division to understand current state, identify gaps, and recommend solutions.
• Prepare process documentation including such things as process flow charts, business needs assessments, risk assessments, cost/benefit analysis and reports.
• Support change management efforts by facilitating communication sessions, actively listening, and drafting new division policies and process documentation and incorporating those changes into the work in the division.
• Provide training and coaching to impacted staff.
• Establish and maintain effective working relationships with division and Agency staff in all phases of the work.
• Provide business consulting services to internal stakeholders, offering insights and recommendations for improvement.
• Writes, develops, maintains, and manages the Operational policies and procedures manual for the Single-Family division.
• Implement various initiatives to support continuous improvement within the division.
• Perform other duties as assigned.

Qualifications

Minimum Qualifications

To be qualified for and considered for this position, applicants must meet all of the minimum qualifications listed below. Ensure that your resume contains descriptions of your work experiences sufficient for comparison against the requirements stated below and indicate the beginning and ending month and year for each job held.

Only applicants whose resumes clearly demonstrate fulfillment of each of these minimum qualifications will be considered for this position.

• A minimum of (3) three years of Mortgage Operations management or operations management in a consumer-focused financial services organization that performs similar functions.
• Experience in change management, internal organizational control methodologies, process improvement techniques and problem analysis are critical for the solutions to be implemented well.
• Demonstratable experience writing and maintaining procedures, manuals and process documents related to consumer mortgage lending is required as this person will create artifacts that follow plain language principles, are clear, concise, and accurately depict the information necessary for others to understand and carryout the guidelines/information contained in those documents.
• Proficient in project management principles and methodologies with the ability to independently lead an operations project from concept through implementation.
• Proven experience in business process analysis, preferably in a consulting or advisory role, with the ability to analyze complex problems, identify solutions and create change.
• This person will need to work collaboratively in cross-functional teams, influence others and build strong relationships with stakeholders to be successful in their role.
• Advance level expertise with the Microsoft suite of tools: Word, Excel, Visio (preferred over other process mapping tools) and PowerPoint to create the artifacts necessary to fulfill their work assignments.

Preferred Qualifications

• A Bachelor’s degree in Business Administration, Finance, Operational Management or Real Estate, or similarly related degree
• Experience working as a Lending partner with Minnesota Housing's Single-Family homeownership programs.
• Experience in the Secondary Mortgage Market
• Certifications in Mortgage Banking or Business Process analysis
• Our employees are dedicated to ensuring cultural responsiveness. Preferred candidates will have a variety of experiences working effectively with others from different backgrounds and cultures.

Physical Requirements

Requires moving office items such as file folders and small office tools.

Additional Requirements

This position requires successful completion of the following:

To receive consideration as a Connect 700 Program applicant, apply online, email the Job ID- 83626, the Working Title and your valid Proof of Eligibility Certificate by the closing date to Human Resources at [e-mail] .

About Housing Finance Agency

At Minnesota Housing, we know that affordable housing is an essential part of Minnesota’s infrastructure. When you work here, you’re helping to build stronger communities. We have a national reputation as one of the finest housing finance agencies in the country.

Working together to improve the state we love.

What do Minnesota's State employees have in common?

• A sense of purpose in their work
• Connection with their coworkers and communities
• Opportunities for personal and professional growth

As an employee, you'll have access to one of the most affordable health insurance plans in Minnesota, along with other benefits to help you and your family be well.

Your benefits may include:

• Paid vacation and sick leave
• 12 paid holidays each year
• Low-cost medical, dental, vision, and prescription drug plans
  • Fertility care, including IVF
  • Diabetes care
  • Dental and orthodontic care for adults and children
• 6 weeks paid leave for parents of newborn or newly adopted children
• Pension plan that provides income when you retire (after working at least three years)
• Employer paid life insurance to provide support for your family in the event of death
• Short-term and long-term disability insurance that can provide income if you are unable to work due to illness or injury
• Tax-free expense accounts for health, dental, and dependent care
• Resources that provide support and promote physical, emotional, social, and financial well-being

Support to help you reach your career goals:

• Training, classes, and professional development
• Federal Public Service Loan Forgiveness Program (Some positions may qualify for the Public Service Loan Forgiveness Program. For more information, visit the Federal Student Aid website at studentaid.gov)

Employee Assistance Program (EAP) for work/life support:

• A voluntary confidential program that helps employees and their families with life challenges that may impact overall health, personal well-being, or job performance
• Common sources of stress can be addressed through the EAP: mental health, relationship challenges (personal and work), grief and loss, finances, and legal issues
• Daily Living/Convenience Services: Chore services, home repair, trip planning, child/elder care

Programs, resources and benefits eligibility varies based on type of employment, agency, funding availability, union/collective bargaining agreement, location, and length of service with the State of Minnesota.

EQUAL OPPORTUNITY EMPLOYERS

Minnesota state agencies are equal opportunity, affirmative action, and veteran-friendly employers. State agencies are committed to creating a workforce that reflects the diversity of the state and strongly encourages persons of color and Indigenous communities, members of the LGBTQIA2S+ community, individuals with disabilities, women, and veterans to apply. The varied experiences and perspectives of employees strengthen the work we do together and our ability to best serve Minnesotans.

All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, sex (including pregnancy, childbirth, and disabilities related to pregnancy or childbirth), gender identity, gender expression, marital status, familial status, age, sexual orientation, status regarding public assistance, disability, veteran status or activity in a local Human Rights Commission or any other characteristic protected by law.

APPLICANTS WITH DISABILITIES

Minnesota state agencies make reasonable accommodations to their employees and applicants with disabilities. If you have a disability and need assistance in searching or applying for jobs with the State of Minnesota, call the Careers Help Desk at 651-259-3637 or email [e-mail] and let us know the support you need.